[Chapter-delegates] Request for a method to send email to Chapter members.

[James Olorundare]

I think it is important that this process of sending emails to members is
streamlined. The first time I used the old AMS. I did not use any
tutorials. I just opened and I was able to follow through - why? Because it
was user friendly.
But the current AMS is not at all. I wonder what it was designed for- you
will see : Campaign; Amount of money!; ER; etc

You wonder what have those got to do with sending email to chapter members
just to get them informed!


Sent from Gmail Mobile of Ojk


On Mon, 25 Mar 2024 at 20:33, Jeffry Fernandez via Chapter-delegates <
chapter-delegates at elists.isoc.org> wrote:

> I have tried the video for the long and confusing steps in order to send
> mail to the Chapter members, but I found much better to follow the written
> instructions.
>
> I suggest producing another video easier to understand, or better reduce
> the number of steps to complete the action.
>
> Of course the problem lies on the platform that was designed for another
> purpose, not to manage and communicate with a group of members of a
> chapter.
>
> Saludos
> -
> Jeffry S. Fernandez
>
> El 25 mar 2024, a la(s) 12:40 p.m., AMS Helpdesk via Chapter-delegates <
> chapter-delegates at elists.isoc.org> escribió:
>
> 
>
> Hi Drhipo,
>
> Thank you for responding to this. We actually have three different support
> tickets open by Mohan, and all are awaiting replies from his end.
>
> We provided the correct link to the video training several weeks ago, and
> never heard back that there was any further issue with access (support
> ticket #13941). The other two tickets (#14046 and #14120) provided
> solutions to the original issues, but we are still awaiting responses as to
> whether things were resolved, or if additional support was needed.
>
> In the meantime, we're working with Sarah Lake to have an additional email
> training set up.
>
> It doesn't seem that there is any further action to be taken on this
> support ticket (#14194), so I'm going to close it out as these issues are
> being addressed in three other tickets. However, if I missed something,
> please feel free to respond and reopen the ticket.
>
> Thank you!
> Yole Anna
>
> On Sat, 23 Mar at 11:18 PM , Drhipo <drhipo at me.com> wrote:
> Dear Mohan,
> Have you opened a ticket in the system ? It is important to staff to have
> récords about failures.
> Best Regards
> Luis Martinez
> Member ISOC Board of Trustees
> ISOC Mexico
> On Mar 23, 2024, 20:24 -0600, K Mohan Raidu via Chapter-delegates <
> chapter-delegates at elists.isoc.org>, wrote:
>
> That traning link itself erroneous.
>
> I asked for a one-on-one and step-by-step demo of the emailing.
> This attitude of the AMS is very irresponsible.
>
> There is no method to send emails to Chapter members from the portal.
> And traning on a non existing feature is futile.
>
> Will the demo be arranged or should I esclate it the highest level?
>
>
> K Mohan Raidu
> President
> ISOC Hyderabad.
> +919985033566
>
>
>
>
>
>
> On Friday, March 22, 2024 at 08:32:01 PM GMT+5:30, AMS Helpdesk <
> amshelp at isoc.org> wrote:
>
>
> Hi K,
>
> ​The correct training link was sent back on 7 March 2024. As we did not
> receive a reply, the ticket was closed. Please let us now if you are still
> having trouble accessing this link and training.
>
> On Fri, 22 Mar at 9:17 AM , K Mohan Raidu <kmraidu at aol.com> wrote:
> How do close a ticket without attending or resolvinb the issue?
>
> ------------------------------------------------------------------------------------------------
>
>
> On Wednesday, March 20, 2024 at 10:49:58 PM GMT+5:30, AMS Helpdesk <
> amshelp at isoc.org> wrote:
>
>
> Dear K Mohan Raidu,
>
> Your ticket - Request for a method to send email to Chapter members. -
> has been closed.
>
> We hope that the ticket was resolved to your satisfaction. If you feel
> that the ticket should not be closed or if the ticket has not been
> resolved, please reply to this email.
>
> Sincerely,
> Internet Society Support Team
> https://isochelp.freshdesk.com/helpdesk/tickets/13941
>
> 13941:1314861
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
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>
> 14194:1314861
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
> View the Internet Society Code of Conduct:
> https://www.internetsociety.org/become-a-member/code-of-conduct/
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
> View the Internet Society Code of Conduct:
> https://www.internetsociety.org/become-a-member/code-of-conduct/
>
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