[Chapter-delegates] Request for a method to send email to Chapter members.

[Christine Saegesser]

Hello Mohan!

We’re in the process of setting up an e-mailing one-on-one call with you as you requested via the recent AMSHelp ticket, please watch your mailbox for the invite.

Best,

Christine

On 24 Mar 2024, at 03:24, K Mohan Raidu via Chapter-delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>> wrote:

That traning link itself erroneous.

I asked for a one-on-one and step-by-step demo of the emailing.
This attitude of the AMS is very irresponsible.

There is no method to send emails to Chapter members from the portal.
And traning on a non existing feature is futile.

Will the demo be arranged or should I esclate it the highest level?


K Mohan Raidu
President
ISOC Hyderabad.
+919985033566






On Friday, March 22, 2024 at 08:32:01 PM GMT+5:30, AMS Helpdesk <amshelp at isoc.org<mailto:amshelp at isoc.org>> wrote:


Hi K,

​The correct training link was sent back on 7 March 2024. As we did not receive a reply, the ticket was closed. Please let us now if you are still having trouble accessing this link and training.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjAxMTAwMzg3NDcsImRvbWFpbiI6Imlzb2NoZWxwLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoxMzE0ODYxfQ.uupAJssu5iI1-ges_5RGAjxV4n2UiIHvfqaW2uOJiX8]
On Fri, 22 Mar at 9:17 AM , K Mohan Raidu <kmraidu at aol.com<mailto:kmraidu at aol.com>> wrote:
How do close a ticket without attending or resolvinb the issue?
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On Wednesday, March 20, 2024 at 10:49:58 PM GMT+5:30, AMS Helpdesk <amshelp at isoc.org<mailto:amshelp at isoc.org>> wrote:


Dear K Mohan Raidu,

Your ticket - Request for a method to send email to Chapter members. -  has been closed.

We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

Sincerely,
Internet Society Support Team
https://isochelp.freshdesk.com/helpdesk/tickets/13941

13941:1314861
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