[Chapter-delegates] Bug in the AMS system

Eduardo Diaz eduardodiazrivera at gmail.com
Fri Aug 13 06:53:12 PDT 2010 

All:

Like I mentioned before it was not my intention to report the bug directly
into this list, but as Alejandro say the community has an amazing power of
self-regulate. The result  was that other people did report to have similar
problems with the AMS. I did not hear anybody else in the community
complaining about that exchange of emails except ISOC Global.

Anyhow, I think to have a bug tracker for the AMS will be an excellent
idea.That way we all can see the progress of bugs being fixed.

Best.

-ed



Anyow

On Fri, Aug 13, 2010 at 12:56 AM, Alejandro Pisanty <apisan at servidor.unam.mx
> wrote:

> Dear Anne,
>
> thanks a lot for this most considerate response.
>
> Email lists which represent real communities of good-faith people have
> amazing powers of self-regulation. We have seen that in this list a number
> of times. Let them be.
>
> Yes, a bugtraq or any similar mechanism would be welcome. That would still
> not prevent people asking people about bugs, warning about bugs, or
> discussing bugs.
>
> And when the community itself gets fed up... we know how to make ourselves
> heard!
>
> So, don't protect us too much from ourselves, I'd say.
>
>
> Alejandro Pisanty
>
>
> .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . .  .  .  .  .  .
>     Dr. Alejandro Pisanty
> UNAM, Av. Universidad 3000, 04510 Mexico DF Mexico
>
> Tels. +52-(1)-55-5105-6044, +52-(1)-55-5418-3732
>
> * Mi blog/My blog: http://pisanty.blogspot.com
> * LinkedIn profile: http://www.linkedin.com/in/pisanty
> * Twitter: http://twitter.com/apisanty
> * Unete al grupo UNAM en LinkedIn,
> http://www.linkedin.com/e/gis/22285/4A106C0C8614
>
> * Ven a ISOC Mexico, http://www.isoc.org.mx, ISOC http://www.isoc.org
> *Participa en ICANN, http://www.icann.org
> .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
>  .
>
>
> On Fri, 13 Aug 2010, Anne Lord wrote:
>
>  Date: Fri, 13 Aug 2010 11:28:22 +1000
>> From: Anne Lord <lord at isoc.org>
>> To: Alejandro Pisanty <apisan at servidor.unam.mx>
>>
>> Cc: Chapter Delegates <chapter-delegates at elists.isoc.org>
>> Subject: Re: [Chapter-delegates] Bug in the AMS system
>>
>> hi Alejandro, all,
>>
>> Please accept our apologies for the unfortunate choice of words. The
>> request was motivated out of consideration for others in terms of the volume
>> of traffic to the list rather than anything else.  Perhaps, a solution, as
>> Franck noted, would be to set up a mailing list for reporting bugs (as
>> distinct from feature requests?) where the archives are public. That way
>> those who are interested in the conversation could subscribe, and the
>> archives would be visible.
>>
>> I'll talk with my colleagues to see what is possible.
>>
>> Best wishes
>> Anne
>> --
>>
>>
>> On 13/08/2010, at 4:39 AM, Alejandro Pisanty wrote:
>>
>>  Sabrina,
>>>
>>> I will take exception to the use of "polluting" in the sense you've used
>>> it here; I find it excessive.
>>>
>>> I do think that most bug reports should be made discreetly and directly
>>> to those responsible for confirming and repairing them. We all know bugs,
>>> and we should therefore know we never are 100% sure what we find is actually
>>> a bug.
>>>
>>> And, there is no need to leverage the power of the group just to report a
>>> bug. In fact that conduct can be nasty and useless, and only cause hurt in
>>> relationships in the long run.
>>>
>>> But... there is also room for discussion that must be preserved. We may
>>> not be sure if something is going wrong and wish to ask colleagues whether
>>> they are seeing the same as we do, for example, or warn others about it,
>>> which is not going to happen by the silent route.
>>>
>>> So I guess we can all agree that it better to report bugs to the people
>>> who can act on them, but can't really forbid their discussion on the list.
>>>
>>> Yours,
>>>
>>> Alejandro Pisanty
>>>
>>>
>>> .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . .  .  .  .  .
>>>  .
>>>    Dr. Alejandro Pisanty
>>> UNAM, Av. Universidad 3000, 04510 Mexico DF Mexico
>>>
>>> Tels. +52-(1)-55-5105-6044, +52-(1)-55-5418-3732
>>>
>>> * Mi blog/My blog: http://pisanty.blogspot.com
>>> * LinkedIn profile: http://www.linkedin.com/in/pisanty
>>> * Twitter: http://twitter.com/apisanty
>>> * Unete al grupo UNAM en LinkedIn,
>>> http://www.linkedin.com/e/gis/22285/4A106C0C8614
>>>
>>> * Ven a ISOC Mexico, http://www.isoc.org.mx, ISOC http://www.isoc.org
>>> *Participa en ICANN, http://www.icann.org
>>> .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
>>> .
>>>
>>>
>>> On Thu, 12 Aug 2010, Sabrina Wilmot wrote:
>>>
>>>  Date: Thu, 12 Aug 2010 11:42:33 +0100
>>>> From: Sabrina Wilmot <wilmot at isoc.org>
>>>> To: Norbert Klein <nhklein at gmx.net>,
>>>>   Eduardo Diaz <eduardodiazrivera at gmail.com>
>>>> Cc: 'Chapter Delegates' <chapter-delegates at elists.isoc.org>
>>>> Subject: Re: [Chapter-delegates] Bug in the AMS system
>>>> Dear Eduardo and Norbert,
>>>>
>>>> Thanks very much for your messages and feedback to the AMS which are
>>>> appreciated!
>>>>
>>>> I can re-assure you that my colleagues from the AMS team work very hard
>>>> and try to fullfill all the requests that come in. However, one size never
>>>> fits all and we need to balance the needs and requirements of the majority.
>>>> Not an easy job and it can leave disappointment for some. You probably know
>>>> this from your own projects.
>>>>
>>>> Please keep sending your suggestions to the AMS team (rather than
>>>> poluting this list) as it is very helpful to us in developing the AMS
>>>> further. I especially would like to thank Norbert at this point for his
>>>> valuable contributions and advise he has given us about the usability of the
>>>> AMS.
>>>>
>>>> Thanks,
>>>> Sabrina Wilmot
>>>> ISOC
>>>>
>>>>
>>>> On 8/12/2010 11:12 AM, Norbert Klein wrote:
>>>>
>>>>> Dear Eduardo,
>>>>> thanks for sharing this - so I do not feel any longer as if I were the
>>>>> only one who sees problems.
>>>>> The Cambodia Chapter is not yet really functional, because we wanted to
>>>>> start-up with a membership drive using the ISOC system provided - but with
>>>>> every new user, we still discover something which is not clear or creates
>>>>> questions for the new user, where we hoped it would rather provide an easily
>>>>> understandable inviting access.
>>>>> Thanks to those at HQ who work on it - but it takes much more time than
>>>>> we thought. Now some little changes have not been made because of the
>>>>> holidays - I remember holidays, but how can I explain this here, where -
>>>>> European, Western, whatever traditional - holidays do not exist. Or how to
>>>>> explain, in our vibrant, emerging IT world, that ISOC - the INTERNET society
>>>>> - does not allocate more staff time to have its core software - the
>>>>> membership admin - redone in in a couple of weeks, and not only in several
>>>>> years.
>>>>> But still: The Internet is for everyone! So we continue to struggle,
>>>>> Norbert Klein
>>>>> Chair, Cambodia Chapter
>>>>> On 08/12/2010 06:41 AM, Eduardo Diaz wrote:
>>>>>
>>>>>> I just created a test user account with my email and the system
>>>>>> allowed it. The bug happens to be the fact that it allowed me to create and
>>>>>> account with an email that already existed. When I looked at the account, it
>>>>>> changed my previously selected name, i.e. Eduardo Diaz and changed it to
>>>>>> Test Account which was the user name that I used to create the account. The
>>>>>> system should not allow this behaviour.
>>>>>> Every time I use this system something goes wrong.
>>>>>> Please verify and let me know.
>>>>>> -ed
>>>>>> --
>>>>>> NOTICE: The information contained in this e-mail message is intended
>>>>>> only for the personal and confidential use of the recipient(s) named above.
>>>>>> If you have received this communication by error, please notify us
>>>>>> immediately by e-mail, and delete the original message.
>>>>>> _______________________________________________
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>>>>>>
>>>>> --
>>>>> If you want to know what is going on in Cambodia, please visit
>>>>> The Mirror, a regular review of the Cambodian language press in
>>>>> English.
>>>>> This is the latest weekly editorial of the Mirror:
>>>>> Preah Vihear – Prime Minister Hun Sen's Solution: “Dialogue, No Winning
>>>>> or Losing” Sunday, 8.8.2010
>>>>> http://wp.me/p2Gyf-1CL
>>>>> (to read it, click on the line above.)
>>>>> And here is something new every day:
>>>>> http://cambodiamirror.wordpress.com
>>>>>
>>>>> ------------------------------------------------------------------------
>>>>> _______________________________________________
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>>>>> Chapter-delegates at elists.isoc.org
>>>>> https://elists.isoc.org/mailman/listinfo/chapter-delegates
>>>>>
>>>>
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>>
>> ---------------------------------------------------------------------
>> Anne Lord, Senior Manager                             <lord at isoc.org>
>> Chapter & Individual Memberships                  http://www.isoc.org
>> Internet Society (ISOC)                "The Internet is for everyone"
>> ---------------------------------------------------------------------
>>
>>
>>
>>
>>
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