[Chapter-delegates] Bug in the AMS system
Sivasubramanian M
isolatedn at gmail.com
Fri Aug 13 10:56:53 PDT 2010
I first raised an ams support issue during February about the limitations in
the pending members interface. We had 30 applicants waiting for approval, it
was difficult to sift through the data from 30 entries. Now, in August, six
months later and after a few more messages outlining the limitation, the
issues remain unresolved and now there are over 200 entries at the Chennai
interface to be acted upon. We can't get to page 2 of the database which is
split into pages of 20 entries each page.
In my communication to the ams support in the support thread I have also
pointed out that these are basic features that a good software designer must
have foreseen as required and must have built in as default features. From
what I understand, the basic corrections are now expensive 'features' and a
time consuming process.
(It is good to see the Chapter Trustees paying attention to the issue of
list moderation. I feel that issues such as this shouldn't be deflected away
from the list.
Traffic in this list is light any way, due to the division of
Chapter-Delegates list into Regional Lists. If every remaining discussion is
subjected to oversight, moderated and pushed away to specialized sub-lists,
the Chapter-Delegates list will have no topics left to discuss !)
Sivasubramanian M
Isoc India Chennai.
http://www.isocmadras.com
facebook: http://is.gd/x8Sh
LinkedIn: http://is.gd/x8U6
Twitter: http://is.gd/x8Vz
On Fri, Aug 13, 2010 at 7:23 PM, Eduardo Diaz
<eduardodiazrivera at gmail.com>wrote:
> All:
>
> Like I mentioned before it was not my intention to report the bug directly
> into this list, but as Alejandro say the community has an amazing power of
> self-regulate. The result was that other people did report to have similar
> problems with the AMS. I did not hear anybody else in the community
> complaining about that exchange of emails except ISOC Global.
>
> Anyhow, I think to have a bug tracker for the AMS will be an excellent
> idea.That way we all can see the progress of bugs being fixed.
>
> Best.
>
> -ed
>
>
>
> Anyow
>
>
> On Fri, Aug 13, 2010 at 12:56 AM, Alejandro Pisanty <
> apisan at servidor.unam.mx> wrote:
>
>> Dear Anne,
>>
>> thanks a lot for this most considerate response.
>>
>> Email lists which represent real communities of good-faith people have
>> amazing powers of self-regulation. We have seen that in this list a number
>> of times. Let them be.
>>
>> Yes, a bugtraq or any similar mechanism would be welcome. That would still
>> not prevent people asking people about bugs, warning about bugs, or
>> discussing bugs.
>>
>> And when the community itself gets fed up... we know how to make ourselves
>> heard!
>>
>> So, don't protect us too much from ourselves, I'd say.
>>
>>
>> Alejandro Pisanty
>>
>>
>> . . . . . . . . . . . . . . . . . . . . . . . . .
>> .
>> Dr. Alejandro Pisanty
>> UNAM, Av. Universidad 3000, 04510 Mexico DF Mexico
>>
>> Tels. +52-(1)-55-5105-6044, +52-(1)-55-5418-3732
>>
>> * Mi blog/My blog: http://pisanty.blogspot.com
>> * LinkedIn profile: http://www.linkedin.com/in/pisanty
>> * Twitter: http://twitter.com/apisanty
>> * Unete al grupo UNAM en LinkedIn,
>> http://www.linkedin.com/e/gis/22285/4A106C0C8614
>>
>> * Ven a ISOC Mexico, http://www.isoc.org.mx, ISOC http://www.isoc.org
>> *Participa en ICANN, http://www.icann.org
>> . . . . . . . . . . . . . . . . . . . . . . . . .
>> .
>>
>>
>> On Fri, 13 Aug 2010, Anne Lord wrote:
>>
>> Date: Fri, 13 Aug 2010 11:28:22 +1000
>>> From: Anne Lord <lord at isoc.org>
>>> To: Alejandro Pisanty <apisan at servidor.unam.mx>
>>>
>>> Cc: Chapter Delegates <chapter-delegates at elists.isoc.org>
>>> Subject: Re: [Chapter-delegates] Bug in the AMS system
>>>
>>> hi Alejandro, all,
>>>
>>> Please accept our apologies for the unfortunate choice of words. The
>>> request was motivated out of consideration for others in terms of the volume
>>> of traffic to the list rather than anything else. Perhaps, a solution, as
>>> Franck noted, would be to set up a mailing list for reporting bugs (as
>>> distinct from feature requests?) where the archives are public. That way
>>> those who are interested in the conversation could subscribe, and the
>>> archives would be visible.
>>>
>>> I'll talk with my colleagues to see what is possible.
>>>
>>> Best wishes
>>> Anne
>>> --
>>>
>>>
>>> On 13/08/2010, at 4:39 AM, Alejandro Pisanty wrote:
>>>
>>> Sabrina,
>>>>
>>>> I will take exception to the use of "polluting" in the sense you've used
>>>> it here; I find it excessive.
>>>>
>>>> I do think that most bug reports should be made discreetly and directly
>>>> to those responsible for confirming and repairing them. We all know bugs,
>>>> and we should therefore know we never are 100% sure what we find is actually
>>>> a bug.
>>>>
>>>> And, there is no need to leverage the power of the group just to report
>>>> a bug. In fact that conduct can be nasty and useless, and only cause hurt in
>>>> relationships in the long run.
>>>>
>>>> But... there is also room for discussion that must be preserved. We may
>>>> not be sure if something is going wrong and wish to ask colleagues whether
>>>> they are seeing the same as we do, for example, or warn others about it,
>>>> which is not going to happen by the silent route.
>>>>
>>>> So I guess we can all agree that it better to report bugs to the people
>>>> who can act on them, but can't really forbid their discussion on the list.
>>>>
>>>> Yours,
>>>>
>>>> Alejandro Pisanty
>>>>
>>>>
>>>> . . . . . . . . . . . . . . . . . . . . . . . . .
>>>> .
>>>> Dr. Alejandro Pisanty
>>>> UNAM, Av. Universidad 3000, 04510 Mexico DF Mexico
>>>>
>>>> Tels. +52-(1)-55-5105-6044, +52-(1)-55-5418-3732
>>>>
>>>> * Mi blog/My blog: http://pisanty.blogspot.com
>>>> * LinkedIn profile: http://www.linkedin.com/in/pisanty
>>>> * Twitter: http://twitter.com/apisanty
>>>> * Unete al grupo UNAM en LinkedIn,
>>>> http://www.linkedin.com/e/gis/22285/4A106C0C8614
>>>>
>>>> * Ven a ISOC Mexico, http://www.isoc.org.mx, ISOC http://www.isoc.org
>>>> *Participa en ICANN, http://www.icann.org
>>>> . . . . . . . . . . . . . . . . . . . . . . . .
>>>> . .
>>>>
>>>>
>>>> On Thu, 12 Aug 2010, Sabrina Wilmot wrote:
>>>>
>>>> Date: Thu, 12 Aug 2010 11:42:33 +0100
>>>>> From: Sabrina Wilmot <wilmot at isoc.org>
>>>>> To: Norbert Klein <nhklein at gmx.net>,
>>>>> Eduardo Diaz <eduardodiazrivera at gmail.com>
>>>>> Cc: 'Chapter Delegates' <chapter-delegates at elists.isoc.org>
>>>>> Subject: Re: [Chapter-delegates] Bug in the AMS system
>>>>> Dear Eduardo and Norbert,
>>>>>
>>>>> Thanks very much for your messages and feedback to the AMS which are
>>>>> appreciated!
>>>>>
>>>>> I can re-assure you that my colleagues from the AMS team work very hard
>>>>> and try to fullfill all the requests that come in. However, one size never
>>>>> fits all and we need to balance the needs and requirements of the majority.
>>>>> Not an easy job and it can leave disappointment for some. You probably know
>>>>> this from your own projects.
>>>>>
>>>>> Please keep sending your suggestions to the AMS team (rather than
>>>>> poluting this list) as it is very helpful to us in developing the AMS
>>>>> further. I especially would like to thank Norbert at this point for his
>>>>> valuable contributions and advise he has given us about the usability of the
>>>>> AMS.
>>>>>
>>>>> Thanks,
>>>>> Sabrina Wilmot
>>>>> ISOC
>>>>>
>>>>>
>>>>> On 8/12/2010 11:12 AM, Norbert Klein wrote:
>>>>>
>>>>>> Dear Eduardo,
>>>>>> thanks for sharing this - so I do not feel any longer as if I were the
>>>>>> only one who sees problems.
>>>>>> The Cambodia Chapter is not yet really functional, because we wanted
>>>>>> to start-up with a membership drive using the ISOC system provided - but
>>>>>> with every new user, we still discover something which is not clear or
>>>>>> creates questions for the new user, where we hoped it would rather provide
>>>>>> an easily understandable inviting access.
>>>>>> Thanks to those at HQ who work on it - but it takes much more time
>>>>>> than we thought. Now some little changes have not been made because of the
>>>>>> holidays - I remember holidays, but how can I explain this here, where -
>>>>>> European, Western, whatever traditional - holidays do not exist. Or how to
>>>>>> explain, in our vibrant, emerging IT world, that ISOC - the INTERNET society
>>>>>> - does not allocate more staff time to have its core software - the
>>>>>> membership admin - redone in in a couple of weeks, and not only in several
>>>>>> years.
>>>>>> But still: The Internet is for everyone! So we continue to struggle,
>>>>>> Norbert Klein
>>>>>> Chair, Cambodia Chapter
>>>>>> On 08/12/2010 06:41 AM, Eduardo Diaz wrote:
>>>>>>
>>>>>>> I just created a test user account with my email and the system
>>>>>>> allowed it. The bug happens to be the fact that it allowed me to create and
>>>>>>> account with an email that already existed. When I looked at the account, it
>>>>>>> changed my previously selected name, i.e. Eduardo Diaz and changed it to
>>>>>>> Test Account which was the user name that I used to create the account. The
>>>>>>> system should not allow this behaviour.
>>>>>>> Every time I use this system something goes wrong.
>>>>>>> Please verify and let me know.
>>>>>>> -ed
>>>>>>> --
>>>>>>> NOTICE: The information contained in this e-mail message is intended
>>>>>>> only for the personal and confidential use of the recipient(s) named above.
>>>>>>> If you have received this communication by error, please notify us
>>>>>>> immediately by e-mail, and delete the original message.
>>>>>>> _______________________________________________
>>>>>>> Chapter-delegates mailing list
>>>>>>> Chapter-delegates at elists.isoc.org
>>>>>>> https://elists.isoc.org/mailman/listinfo/chapter-delegates
>>>>>>>
>>>>>> --
>>>>>> If you want to know what is going on in Cambodia, please visit
>>>>>> The Mirror, a regular review of the Cambodian language press in
>>>>>> English.
>>>>>> This is the latest weekly editorial of the Mirror:
>>>>>> Preah Vihear – Prime Minister Hun Sen's Solution: “Dialogue, No
>>>>>> Winning or Losing” Sunday, 8.8.2010
>>>>>> http://wp.me/p2Gyf-1CL
>>>>>> (to read it, click on the line above.)
>>>>>> And here is something new every day:
>>>>>> http://cambodiamirror.wordpress.com
>>>>>>
>>>>>> ------------------------------------------------------------------------
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>>>>>> Chapter-delegates at elists.isoc.org
>>>>>> https://elists.isoc.org/mailman/listinfo/chapter-delegates
>>>>>>
>>>>>
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>>>
>>> ---------------------------------------------------------------------
>>> Anne Lord, Senior Manager <lord at isoc.org>
>>> Chapter & Individual Memberships http://www.isoc.org
>>> Internet Society (ISOC) "The Internet is for everyone"
>>> ---------------------------------------------------------------------
>>>
>>>
>>>
>>>
>>>
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>
>
>
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