[Chapter-delegates] AMS celebration day 2024 [was Re: Happy third anniversary MemberNova initiative]
Hank Nussbacher
hank at post.isoc.org.il
Sat Mar 16 10:39:21 PDT 2024
On 15/03/2024 17:04, 66499 via Chapter-delegates wrote:
Dear Luis,
Solutions will not arise since we are trying to smash a square peg (AMS)
into a round hole (Salesforce system). Years from now, we will still
need to reference 12 page guides to do simple functions. A system like
this needs to be intuitive - which it can never be.
Regards,
Hank
> Dear Klaus,
>
> If you look at the public recording of the more recent meeting of the
> Board of Trustees you will see that we deeply discussed the point. As
> a former Chapter President I agree on the challenges and frustration
> chapters are facing. Even, the number of ideas that arise from
> chapters are amazing. However, I can still not clearly identify why
> are solutions not arising at the pace we would like. We should keep
> opening tickets as we were told that everyone is taken care.
>
> Best Regards,
>
> Luis
>
>
> Prof. Luis M Martínez Cervantes, PhD, MSc, BScEE, MIEE Professor and
> researcher Universidad Iberoamericana Mexico City Member of the Board
> of Trustees Internet Society
> On 15 Mar 2024 7:51 -0600, Klaus Birkenbihl via Chapter-delegates
> <chapter-delegates at elists.isoc.org>, wrote:
>>
>> Dear Christine,
>>
>> its always the same song (as I said since 2015 and before - I still
>> have documents available): people complain, ISOC - maybe - collects
>> requests. Instead of taking those requests and complains serious,
>> ISOC comes up - time by time - with a feature monster that was sold
>> by an agency that neither understands what ISOC is about nor has any
>> idea of the context in which their product will be used. I gave some
>> examples - and others and I can show you more - basic operations are
>> complex or impossible, usability is not given.
>>
>> Thanks to the wisdom of Salesforce I need a tutorial to send E-Mails
>> to a list of Chapter members (if I'm allowed to do so), it takes
>> effort, time and learning to do things that should be intuitive by
>> state of the art. Sorry, as long as user needs and common basic
>> requirements are ignored boldly, I'm not interested in advances like
>> the "ability to type customized subject lines". (Users of E-Mail can
>> do this since 1982 [RFC 822] or even before.) This all is simply insane.
>>
>> And since all attempts of others and myself to help were obviously
>> ignored over many years I'm no longer part of the game.
>>
>> My AMS usage policy: I'll provide AMS-help or whoever is interested
>> to have a valid list of Chapter members within AMS with all data
>> required. I'll leave it up to you how to use this data (I neither
>> have the time and often not even the authorization to feed this data
>> into AMS). Other usage of AMS will be avoided afap.
>>
>> Best regards
>>
>> Klaus
>>
>> Christine Saegesser wrote on 15.03.24 12:08:
>>> Dear Klaus,
>>>
>>> Please see my message from earlier this week highlighting some of
>>> the recent system improvements attached to this message.
>>>
>>> As mentioned on this list and in conversations with the Chapters
>>> Advisory Council, the transition to the new AMS was made in December
>>> 2023 and the team is now working on continuously improving the
>>> functionality to allow for a smoother user experience overall.
>>> Please watch out for the system release notes on theCommunity Portal
>>> Updates Chatter Group
>>> <https://community.internetsociety.org/s/group/0F9UO00000001Tx0AI/community-portal-updates> as
>>> well as related messages on this list that will highlight some of
>>> the developments implemented in response to issues submitted by the
>>> chapter community.
>>>
>>> Let me just also point out that we are in a separate conversation
>>> with you with regards to the particularities related to the list of
>>> member records of the Germany chapter and are doing our best to help
>>> your chapter sort this out.
>>>
>>> And, as is the case for all chapter leaders, for any individual
>>> challenges that you may encounter, please continue submitting these
>>> via AMSHelp at isoc.org. In addition, and as is currently the case for
>>> the Germany chapter, our Community Engagement Managers are happy to
>>> help. You can reach them via chapter-support at isoc.org.
>>>
>>> If there are topics that are of concern to a larger part of our
>>> chapter community which you feel need to be addressed differently,
>>> please do let your chapter’s Chapters Advisory Council
>>> representative
>>> <https://www.internetsociety.org/chapters/chapters-advisory-council/list-of-representatives/> know
>>> so that this can be brought to the attention of the Chapters
>>> Advisory Council.
>>>
>>> Thanks!
>>>
>>> Christine
>>> *Christine Saegesser Baethge,* Sr. Director Chapters and Special
>>> Interest Groups
>>> saegesser at isoc.org | Twitter: ch_saebae
>>>
>>> Join the global movement today <https://bit.ly/3O6wxkc>.
>>>
>>>> On 15 Mar 2024, at 10:49, Klaus Birkenbihl via Chapter-delegates
>>>> <chapter-delegates at elists.isoc.org> wrote:
>>>>
>>>> Hello Delegates,
>>>>
>>>> [Of course I notice that the focus of discussions is on other -
>>>> more serious? - issues. But in terms of persistence and resilience
>>>> as an issue AMS will stay - as it stayed over years now.]
>>>>
>>>> So good news: end of 2023 our precious "MemberNova initiative" (the
>>>> older ones might remember: this was an ISOC working group launched
>>>> by ISOC in March 2020) gave birth to a new AMS. No longer
>>>> "Membernova" but "Fonteva by Sales Force" now! In fact this
>>>> happened without a single meeting and without any activity of the
>>>> "MemberNova initiative" - so lets just call it a miracle. It is
>>>> still AMS and so I'm proud to proclaim that the former "Membernova
>>>> initiative anniversary day" on 15th of March has become the new
>>>> "AMS celebration day".
>>>>
>>>> As you may have noticed before one of the main achievements of
>>>> "Fonteva by Sales Force" is to "make simple things complex again"
>>>> (if not completely impossible, see below). I gave an example before
>>>> wrt. sending mails to your Chapter members. To mark the AMS
>>>> celebration day I think another example is due.
>>>>
>>>> Recently I wanted to tell "Fonteva by Sales Force" that 11
>>>> individuals that it lists as members of our Chapter are no
>>>> Chapter members. According to best practices you might think of
>>>> this as a simple procedure:
>>>>
>>>> 1. let "Fonteva by Sales Force" list the page with your
>>>> "Active Group Members" members (1 wait for the list;
>>>> wait ::= wait for server to respond)
>>>> 2. pick and check the 11 individuals that are no longer
>>>> members (11 clicks - no wait)
>>>> 3. select "terminate membership" from a bulk actions list/drop
>>>> down (1 or 2 clicks)
>>>> 4. confirm operation on a pop-up (1 click - usually a local
>>>> operation, no wait)
>>>>
>>>> in total: 14 clicks, 1 wait for the members list).
>>>>
>>>> Of course there is room for more activity. And "Fonteva by
>>>> Sales Force" enforces it. Let's start like above.
>>>>
>>>> 1. let "Fonteva by Sales Force" list the page with your
>>>> "Active Group Members" (1 wait for the list).
>>>> 2. Click on the "Community Group Member ID" (not to confuse
>>>> with the ISOC ID) for 1 terminated member. (1 click, 1 wait
>>>> for the Community Group Member record page)
>>>> 3. Click on the drop down in the first row, just one option -
>>>> "Terminate" - appears (1 click)
>>>> 4. Click on "Terminate" (1 click - Btw.: no confirmation
>>>> required here!)
>>>> 5. Click "<-" (aka Back) to get back to the "Active Group
>>>> Members" page (1 click, 1 wait for the list)
>>>> 6. repeat steps 2 to 5 for the other 10 member terminations
>>>> (10 * 5 = 60 clicks, 10 * 2 = 20 waits).
>>>>
>>>> (You can find the respective instructions on
>>>> https://communitytraining.internetsociety.org/training/terminate-chapter-membership/
>>>> <https://communitytraining.internetsociety.org/training/terminate-chapter-membership/>.)
>>>>
>>>> in total: 66 clicks, 22 waits for server response (apologies if
>>>> I missed some).
>>>>
>>>> So finally "Fonteva by Sales Force" (AMS) wins over "usable
>>>> best practices" (bp) with:
>>>>
>>>> * 66 clicks (AMS) vs 14 clicks (bp)
>>>> * 21 waits (AMS) vs 1 wait (bp).
>>>>
>>>> Do you have members that registered with our Chapter locally? On
>>>> next year's "AMS celebration day" I'll show you how you can
>>>> register them with AMS. Sorry, I cannot do this today. AMS doesn't
>>>> allow Chapter Admins to do this. But next year, or maybe a few
>>>> years later ... who knows?
>>>>
>>>> Finally before I forget:
>>>>
>>>> Via Chapter-delegates I wrote on 15.01.24 16:07:
>>>>>
>>>>> if you think
>>>>> https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/
>>>>> <https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/?locale=de>
>>>>>
>>>>> * is meant seriously click
>>>>> https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php
>>>>> <https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php>
>>>>> * is a satire click
>>>>> https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php
>>>>> <https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php>
>>>>>
>>>>> To express a strong opinion you may of course vote more than once.
>>>>> Results of the voting will be published on this list by 2024-03-15
>>>>> (the annual AMS celebration day).
>>>>>
>>>> The final result (nip and tuck!) is available on
>>>> https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php
>>>> <https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php>:
>>>>
>>>> * 110 for "is meant seriously"
>>>> * 114 for "is a satire"
>>>>
>>>> Happy AMSing everybody
>>>>
>>>> Klaus
>>>> --
>>>> Klaus Birkenbihl
>>>> Internet Society German Chapter (ISOC.DE) e.V.
>>>> c/o ict-Media GmbH
>>>> https://www.isoc.de <https://www.isoc.de/>
>>>> _______________________________________________
>>>> As an Internet Society Chapter Officer you are automatically subscribed
>>>> to this list, which is regularly synchronized with the Internet
>>>> Society Chapter Portal (AMS):
>>>> https://admin.internetsociety.org/622619/User/Login
>>>> View the Internet Society Code of Conduct:
>>>> https://www.internetsociety.org/become-a-member/code-of-conduct/
>>>
>> --
>> Klaus Birkenbihl
>> Internet Society German Chapter (ISOC.DE) e.V.
>> c/o ict-Media GmbH
>> https://www.isoc.de
>> _______________________________________________
>> As an Internet Society Chapter Officer you are automatically subscribed
>> to this list, which is regularly synchronized with the Internet
>> Society Chapter Portal (AMS):
>> https://admin.internetsociety.org/622619/User/Login
>> View the Internet Society Code of Conduct:
>> https://www.internetsociety.org/become-a-member/code-of-conduct/
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
> View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/
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