[Chapter-delegates] AMS celebration day 2024 [was Re: Happy third anniversary MemberNova initiative]

Fri Mar 15 06:50:49 PDT 2024

Dear Christine,

its always the same song (as I said since 2015 and before - I still have documents available): people complain, ISOC - maybe - collects requests. Instead of taking those requests and complains serious, ISOC comes up - time by time - with a feature monster that was sold by an agency that neither understands what ISOC is about nor has any idea of the context in which their product will be used. I gave some examples - and others and I can show you more - basic operations are complex or impossible, usability is not given.

Thanks to the wisdom of Salesforce I need a tutorial to send E-Mails to a list of Chapter members (if I'm allowed to do so), it takes effort, time and learning to do things that should be intuitive by state of the art. Sorry, as long as user needs and common basic requirements are ignored boldly, I'm not interested in advances like the "ability to type customized subject lines". (Users of E-Mail can do this since 1982 [RFC 822] or even before.) This all is simply insane.

And since all attempts of others and myself to help were obviously ignored over many years I'm no longer part of the game.

My AMS usage policy: I'll provide AMS-help or whoever is interested to have a valid list of Chapter members within AMS with all data required. I'll leave it up to you how to use this data (I neither have the time and often not even the authorization to feed this data into AMS). Other usage of AMS will be avoided afap.

Best regards

Klaus

Christine Saegesser wrote on 15.03.24 12:08:
> Dear Klaus,
>
> Please see my message from earlier this week highlighting some of the recent system improvements attached to this message.
>
> As mentioned on this list and in conversations with the Chapters Advisory Council, the transition to the new AMS was made in December 2023 and the team is now working on continuously improving the functionality to allow for a smoother user experience overall. Please watch out for the system release notes on theCommunity Portal Updates Chatter Group <https://community.internetsociety.org/s/group/0F9UO00000001Tx0AI/community-portal-updates> as well as related messages on this list that will highlight some of the developments implemented in response to issues submitted by the chapter community.
>
> Let me just also point out that we are in a separate conversation with you with regards to the particularities related to the list of member records of the Germany chapter and are doing our best to help your chapter sort this out.
>
> And, as is the case for all chapter leaders, for any individual challenges that you may encounter, please continue submitting these via AMSHelp at isoc.org. In addition, and as is currently the case for the Germany chapter, our Community Engagement Managers are happy to help. You can reach them via chapter-support at isoc.org.
>
> If there are topics that are of concern to a larger part of our chapter community which you feel need to be addressed differently, please do let your chapter’s Chapters Advisory Council representative <https://www.internetsociety.org/chapters/chapters-advisory-council/list-of-representatives/> know so that this can be brought to the attention of the Chapters Advisory Council.
>
> Thanks!
>
> Christine
> *Christine Saegesser Baethge,* Sr. Director Chapters and Special Interest Groups
> saegesser at isoc.org | Twitter: ch_saebae
>
> Join the global movement today <https://bit.ly/3O6wxkc>.
>
>> On 15 Mar 2024, at 10:49, Klaus Birkenbihl via Chapter-delegates <chapter-delegates at elists.isoc.org> wrote:
>>
>> Hello Delegates,
>>
>> [Of course I notice that the focus of discussions is on other - more serious? - issues. But in terms of persistence and resilience as an issue AMS will stay - as it stayed over years now.]
>>
>> So good news: end of 2023 our precious "MemberNova initiative" (the older ones might remember: this was an ISOC working group launched by ISOC in March 2020) gave birth to a new AMS. No longer "Membernova" but "Fonteva by Sales Force" now! In fact this happened without a single meeting and without any activity of the "MemberNova initiative" - so lets just call it a miracle. It is still AMS and so I'm proud to proclaim that the former "Membernova initiative anniversary day" on 15th of March has become the new "AMS celebration day".
>>
>> As you may have noticed before one of the main achievements of"Fonteva by Sales Force" is to "make simple things complex again" (if not completely impossible, see below). I gave an example before wrt. sending mails to your Chapter members. To mark the AMS celebration day I think another example is due.
>>
>>     Recently I wanted to tell "Fonteva by Sales Force" that 11 individuals that it lists as members of our Chapter are no Chapter members. According to best practices you might think of this as a simple procedure:
>>
>>      1. let "Fonteva by Sales Force" list the page with your "Active Group Members" members (1 wait for the list; wait ::= wait for server to respond)
>>      2. pick and check the 11 individuals that are no longer members (11 clicks - no wait)
>>      3. select "terminate membership" from a bulk actions list/drop down (1 or 2 clicks)
>>      4. confirm operation on a pop-up (1 click - usually a local operation, no wait)
>>
>>     in total: 14 clicks, 1 wait for the members list).
>>
>>     Of course there is room for more activity. And "Fonteva by Sales Force" enforces it. Let's start like above.
>>
>>      1. let "Fonteva by Sales Force" list the page with your "Active Group Members" (1 wait for the list).
>>      2. Click on the "Community Group Member ID" (not to confuse with the ISOC ID) for 1 terminated member. (1 click, 1 wait for the Community Group Member record page)
>>      3. Click on the drop down in the first row, just one option - "Terminate" - appears (1 click)
>>      4. Click on "Terminate" (1 click - Btw.: no confirmation required here!)
>>      5. Click "<-" (aka Back) to get back to the "Active Group Members" page (1 click, 1 wait for the list)
>>      6. repeat steps 2 to 5 for the other 10 member terminations (10 * 5 = 60 clicks, 10 * 2 = 20 waits).
>>
>>     (You can find the respective instructions on https://communitytraining.internetsociety.org/training/terminate-chapter-membership/ <https://communitytraining.internetsociety.org/training/terminate-chapter-membership/>.)
>>
>>     in total: 66 clicks, 22 waits for server response (apologies if I missed some).
>>
>>     So finally "Fonteva by Sales Force" (AMS) wins over "usable best practices" (bp) with:
>>
>>       * 66 clicks (AMS) vs 14 clicks (bp)
>>       * 21 waits (AMS) vs 1 wait (bp).
>>
>> Do you have members that registered with our Chapter locally? On next year's "AMS celebration day" I'll show you how you can register them with AMS. Sorry, I cannot do this today. AMS doesn't allow Chapter Admins to do this. But next year, or maybe a few years later ... who knows?
>>
>> Finally before I forget:
>>
>> Via Chapter-delegates I wrote on 15.01.24 16:07:
>>>
>>> if you think https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/ <https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/?locale=de>
>>>
>>>   * is meant seriously click https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php <https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php>
>>>   * is a satire click https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php <https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php>
>>>
>>> To express a strong opinion you may of course vote more than once. Results of the voting will be published on this list by 2024-03-15 (the annual AMS celebration day).
>>>
>> The final result (nip and tuck!) is available on https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php <https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php>:
>>
>>   * 110 for "is meant seriously"
>>   * 114 for "is a satire"
>>
>> Happy AMSing everybody
>>
>> Klaus
>> -- 
>> Klaus Birkenbihl
>> Internet Society German Chapter (ISOC.DE) e.V.
>> c/o ict-Media GmbH
>> https://www.isoc.de  <https://www.isoc.de/>
>> _______________________________________________
>> As an Internet Society Chapter Officer you are automatically subscribed
>> to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
>> https://admin.internetsociety.org/622619/User/Login
>> View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/
>
-- 
Klaus Birkenbihl
Internet Society German Chapter (ISOC.DE) e.V.
c/o ict-Media GmbH
https://www.isoc.de
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