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<p>Dear Christine,</p>
<p>its always the same song (as I said since 2015 and before - I
still have documents available): people complain, ISOC - maybe -
collects requests. Instead of taking those requests and complains
serious, ISOC comes up - time by time - with a feature monster
that was sold by an agency that neither understands what ISOC is
about nor has any idea of the context in which their product will
be used. I gave some examples - and others and I can show you more
- basic operations are complex or impossible, usability is not
given.</p>
<p>Thanks to the wisdom of Salesforce I need a tutorial to send
E-Mails to a list of Chapter members (if I'm allowed to do so), it
takes effort, time and learning to do things that should be
intuitive by state of the art. Sorry, as long as user needs and
common basic requirements are ignored boldly, I'm not interested
in advances like the "ability to type customized subject lines".
(Users of E-Mail can do this since 1982 [RFC 822] or even before.)
This all is simply insane.</p>
<p>And since all attempts of others and myself to help were
obviously ignored over many years I'm no longer part of the game.</p>
<p>My AMS usage policy: I'll provide AMS-help or whoever is
interested to have a valid list of Chapter members within AMS with
all data required. I'll leave it up to you how to use this data (I
neither have the time and often not even the authorization to feed
this data into AMS). Other usage of AMS will be avoided afap.<br>
</p>
<p>Best regards<br>
</p>
<p>Klaus<br>
</p>
<div class="moz-cite-prefix">Christine Saegesser wrote on 15.03.24
12:08:<br>
</div>
<blockquote type="cite"
cite="mid:F6B4AFB2-952A-4C46-8829-E283569E3A8D@isoc.org">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<div class=""
style="word-wrap:break-word; line-break:after-white-space">Dear
Klaus,
<div class=""><br class="">
</div>
<div class="">Please see my message from earlier this week
highlighting some of the recent system improvements attached
to this message. </div>
<div class=""><br class="">
</div>
<div class="">As mentioned on this list and in conversations
with the Chapters Advisory Council, the transition to the new
AMS was made in December 2023 and the team is now working on
continuously improving the functionality to allow for a
smoother user experience overall. Please watch out for the
system release notes on the<span class=""
style="font-family:Hind-Regular"> </span><a
href="https://community.internetsociety.org/s/group/0F9UO00000001Tx0AI/community-portal-updates"
class="" style="font-family:Hind-Regular"
moz-do-not-send="true">Community Portal Updates Chatter
Group</a> as well as related messages on this list that will
highlight some of the developments implemented in response to
issues submitted by the chapter community. </div>
<div class=""><br class="">
</div>
<div class="">
<div class="">Let me just also point out that we are in a
separate conversation with you with regards to the
particularities related to the list of member records of the
Germany chapter and are doing our best to help your chapter
sort this out. </div>
<div class=""><br class="">
</div>
<div class="">And, as is the case for all chapter leaders, for
any individual challenges that you may encounter, please
continue submitting these via
<a href="mailto:AMSHelp@isoc.org"
class="moz-txt-link-freetext" moz-do-not-send="true">AMSHelp@isoc.org</a>.
In addition, and as is currently the case for the Germany
chapter, our Community Engagement Managers are happy to
help. You can reach them via
<a href="mailto:chapter-support@isoc.org"
class="moz-txt-link-freetext" moz-do-not-send="true">chapter-support@isoc.org</a>.</div>
<div class=""><br class="">
</div>
<div class="">If there are topics that are of concern to a
larger part of our chapter community which you feel need to
be addressed differently, please do let your chapter’s <a
href="https://www.internetsociety.org/chapters/chapters-advisory-council/list-of-representatives/"
class="" moz-do-not-send="true">Chapters Advisory Council
representative</a> know so that this can be brought to the
attention of the Chapters Advisory Council. </div>
<div class=""><br class="">
</div>
<div class="">Thanks!</div>
<div class=""><br class="">
</div>
<div class="">Christine </div>
</div>
</div>
<div style="word-wrap:break-word; line-break:after-white-space">
<div class="">
</div>
<div class="">
<div
style="color:rgb(0,0,0); font-family:Hind; font-size:12px; font-style:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px; text-decoration:none">
<b class="">Christine Saegesser Baethge,</b> Sr. Director
Chapters and Special Interest Groups<br class="">
<a href="mailto:saegesser@isoc.org"
class="moz-txt-link-freetext" moz-do-not-send="true">saegesser@isoc.org</a> |
Twitter: ch_saebae<br class="">
</div>
<span></span></div>
</div>
<div><img src="cid:part1.bFJoqb0I.QcjRmxjr@isoc.de" class="">
</div>
<div class=""
style="word-wrap:break-word; line-break:after-white-space">
<div class=""><span></span>
<div
style="color:rgb(0,0,0); font-family:Hind; font-size:12px; font-style:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px; text-decoration:none">
<br class="">
<a href="https://bit.ly/3O6wxkc" class=""
moz-do-not-send="true">Join the global movement today</a>.</div>
</div>
<div><br class="">
<blockquote type="cite" class="">
<div class="">On 15 Mar 2024, at 10:49, Klaus Birkenbihl via
Chapter-delegates <<a
href="mailto:chapter-delegates@elists.isoc.org"
class="moz-txt-link-freetext" moz-do-not-send="true">chapter-delegates@elists.isoc.org</a>>
wrote:</div>
<br class="x_Apple-interchange-newline">
<div class="">
<div class="">
<p class="">Hello Delegates,</p>
<p class="">[Of course I notice that the focus of
discussions is on other - more serious? - issues. But
in terms of persistence and resilience as an issue AMS
will stay - as it stayed over years now.]<br class="">
</p>
<p class=""><font class=""
face="Helvetica, Arial, sans-serif">So good news:
end of 2023 our precious "MemberNova initiative"
(the older ones might remember: this was an ISOC
working group launched by ISOC in March 2020) gave
birth to a new AMS. No longer "Membernova" but
"Fonteva by Sales Force" now! In fact this happened
without a single meeting and without any activity of
the "MemberNova initiative" - so lets just call it a
miracle. It is still AMS and so I'm proud to
proclaim that the former "Membernova initiative
anniversary day" on 15th of March has become the new
"AMS celebration day".<br class="">
</font></p>
<p class=""><font class=""
face="Helvetica, Arial, sans-serif">As you may have
noticed before one of the main achievements of</font><font
class="" face="Helvetica, Arial, sans-serif">
"Fonteva by Sales Force" is to "make simple things
complex again" (if not completely impossible, see
below). I gave an example before wrt. sending mails
to your Chapter members. To mark the AMS celebration
day I think another example is due.</font></p>
<blockquote class="">
<p class=""><font class=""
face="Helvetica, Arial, sans-serif">Recently I
wanted to tell "</font><font class=""
face="Helvetica, Arial, sans-serif">Fonteva by
Sales Force" that 11 individuals that it lists as
members of our Chapter are no Chapter members.
According to best practices you might think of
this as a simple procedure:</font></p>
<ol class="">
<li class=""><font class=""
face="Helvetica, Arial, sans-serif">let "Fonteva
by Sales Force"
</font><font class=""
face="Helvetica, Arial, sans-serif">list the
page with your "Active Group Members" members (1
wait for the list; wait ::= wait for server to
respond)</font></li>
<li class=""><font class=""
face="Helvetica, Arial, sans-serif">pick and
check the 11
</font><font class=""
face="Helvetica, Arial, sans-serif">individuals
that are no longer members (11 clicks - no wait)</font></li>
<li class=""><font class=""
face="Helvetica, Arial, sans-serif">select
"terminate membership" from a bulk actions
list/drop down
</font><font class=""
face="Helvetica, Arial, sans-serif">(1 or 2
clicks)</font></li>
<li class=""><font class=""
face="Helvetica, Arial, sans-serif">confirm
operation on a pop-up (1 click - usually a local
operation, no wait)</font></li>
</ol>
<p class="">in total: 14 clicks, 1 wait for the
members list).</p>
<p class="">Of course there is room for more activity.
And <font class=""
face="Helvetica, Arial, sans-serif">
"</font><font class=""
face="Helvetica, Arial, sans-serif">Fonteva by
Sales Force" enforces it. Let's start like above.</font></p>
<ol class="">
<li class=""><font class=""
face="Helvetica, Arial, sans-serif">let "Fonteva
by Sales Force"
</font><font class=""
face="Helvetica, Arial, sans-serif">list the
page with your "Active Group Members" (1 wait
for the list).</font></li>
<li class=""><font class=""
face="Helvetica, Arial, sans-serif">Click on</font>
the "Community Group Member ID" (not to confuse
with the ISOC ID) for 1 terminated member. (1
click, 1 wait for the Community Group Member
record page)</li>
<li class="">Click on the drop down in the first
row, just one option - "Terminate" - appears (1
click)<br class="">
</li>
<li class="">Click on "Terminate" (1 click - Btw.:
no confirmation required here!)<br class="">
</li>
<li class="">Click "<-" (aka Back) to get back to
the <font class=""
face="Helvetica, Arial, sans-serif">
"Active Group Members" page (1 click, 1 wait for
the list)</font></li>
<li class=""><font class=""
face="Helvetica, Arial, sans-serif">repeat steps
2 to 5 for the other 10 member terminations (10
* 5 = 60 clicks, 10 * 2 = 20 waits).</font></li>
</ol>
<p class=""><font class=""
face="Helvetica, Arial, sans-serif">(You can find
the respective instructions on
<a
class="x_moz-txt-link-freetext moz-txt-link-freetext"
href="https://communitytraining.internetsociety.org/training/terminate-chapter-membership/"
moz-do-not-send="true">
https://communitytraining.internetsociety.org/training/terminate-chapter-membership/</a>.)</font></p>
<ol class="">
</ol>
<p class="">in total: 66 clicks, 22 waits for server
response (apologies if I missed some).
<br class="">
</p>
<p class=""><font class=""
face="Helvetica, Arial, sans-serif">So finally
"Fonteva by Sales Force" (AMS) wins over "usable
best practices" (bp)
</font><font class=""
face="Helvetica, Arial, sans-serif">with:</font></p>
<ul class="">
<li class=""><font class=""
face="Helvetica, Arial, sans-serif">66 clicks
(AMS) vs 14 clicks (bp)</font></li>
<li class=""><font class=""
face="Helvetica, Arial, sans-serif">21 waits
(AMS) </font>
<font class="" face="Helvetica, Arial, sans-serif">vs
1 wait (bp)</font><font class=""
face="Helvetica, Arial, sans-serif">. </font></li>
</ul>
</blockquote>
<p class=""><font class=""
face="Helvetica, Arial, sans-serif">Do you have
members that registered with our Chapter locally? On
next year's "AMS celebration day" I'll show you how
you can register them
</font><font class=""
face="Helvetica, Arial, sans-serif">with AMS. Sorry,
I cannot do this today. AMS doesn't allow Chapter
Admins to do this. But next year, or maybe a few
years later ... who knows?<br class="">
</font></p>
<p class=""><font class=""
face="Helvetica, Arial, sans-serif">Finally before I
forget:
</font></p>
<div class="x_moz-cite-prefix">Via Chapter-delegates I
wrote on 15.01.24 16:07:<br class="">
</div>
<blockquote type="cite" class="">
<p class="">if you think <a
class="x_moz-txt-link-freetext"
href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/?locale=de"
moz-do-not-send="true">
https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/</a></p>
<ul class="">
<li class="">is meant seriously click <a
class="x_moz-txt-link-freetext moz-txt-link-freetext"
href="https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php"
moz-do-not-send="true">
https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php</a><br
class="">
</li>
<li class="">is a satire click <a
class="x_moz-txt-link-freetext moz-txt-link-freetext"
href="https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php"
moz-do-not-send="true">
https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php</a>
<br class="">
</li>
</ul>
<p class="">To express a strong opinion you may of
course vote more than once. Results of the voting
will be published on this list by 2024-03-15 (the
annual AMS celebration day).
</p>
</blockquote>
<p class="">The final result (nip and tuck!) is
available on <a
class="x_moz-txt-link-freetext moz-txt-link-freetext"
href="https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php"
moz-do-not-send="true">
https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php</a>:<br
class="">
</p>
<ul class="">
<li class="">110 for "is meant seriously"</li>
<li class="">114 for "is a satire"</li>
</ul>
<ul class="">
</ul>
<p class="">Happy AMSing everybody</p>
Klaus
<pre class="x_moz-signature" cols="0">--
Klaus Birkenbihl
Internet Society German Chapter (ISOC.DE) e.V.
c/o ict-Media GmbH
<a class="x_moz-txt-link-freetext moz-txt-link-freetext"
href="https://www.isoc.de/" moz-do-not-send="true">https://www.isoc.de</a></pre>
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class="">
</div>
</blockquote>
</div>
<br class="">
</div>
</blockquote>
<pre class="moz-signature" cols="0">--
Klaus Birkenbihl
Internet Society German Chapter (ISOC.DE) e.V.
c/o ict-Media GmbH
<a class="moz-txt-link-freetext" href="https://www.isoc.de">https://www.isoc.de</a></pre>
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