[Chapter-delegates] Problems with new membership system

Wed May 8 08:22:44 PDT 2019

Joyce,

Who has designed the AMS, if the answer does not violate GDPR ?

Sivasubramanian M

Sivasubramanian M <https://www.facebook.com/sivasubramanian.muthusamy>
twitter.com/shivaindia

On Wed, May 8, 2019 at 6:11 PM Joyce Dogniez <dogniez at isoc.org> wrote:

> Hi everyone
>
> Thanks for flagging the issue. We are looking into the sync and email
> receipt for the policy list.
>
> We’ll send an update by the end of day CET.
>
> Thanks a lot.
> Joyce
>
> Sent from my iPhone, sorry for clumsy thumbs.
>
> On 8 May 2019, at 13:35, Veni Markovski <veni at veni.com> wrote:
>
> Weird thing.
> My email channels were active (2 of them), but in the field for "receive
> emails" it was saying "no". I changed it to "yes".
>
> Sigh.
>
> v/
>
> On 05/08/19 04:50, Richard Hill wrote:
>
> Indeed, during the weekend, I noticed that I was no longer receiving
> e-mails from the Internet Policy list. I was unable to access the archives,
> and when I asked for a reset or the archive password (in case I had
> forgotten my password), nothing happened.
>
>
>
> I logged into my membership page (on www.isoc.org), clicked “Edit
> Profile”, then “Interests” and saw at the bottom right, under “EMAIL
> CHANNELS”, that my mailing lists were not active.  I activated them on that
> page, and since then I have been receiving messages from the lists again.
>
>
>
> I reported the issue, and also the inability to access the archive and to
> reset the archive password, to Chapter Support and they told me that they
> are working on it.
>
>
> Best,
>
> Richard
>
>
>
> *From:* Chapter-delegates [
> mailto:chapter-delegates-bounces at elists.isoc.org
> <chapter-delegates-bounces at elists.isoc.org>] *On Behalf Of *Alejandro
> Pisanty
> *Sent:* Wednesday, May 8, 2019 04:26
> *To:* Christine Saegesser
> *Cc:* Chapter Delegates; AMS Support
> *Subject:* Re: [Chapter-delegates] Problems with new membership system
>
>
>
> Hi,
>
>
>
> to add to the aggravations, a number of us have discovered today that many
> ISOC members have been cut off from the Internet Policy mailing list and
> are finding it impossible to be reinstated, as well as accessing the
> archives.
>
>
>
> In the process we have found that  it is not possible - or at least not at
> all easy - to even find the list through a member's dashboard. PLEASE act
> on this.
>
>
>
> Alejandro Pisanty
>
>
>
> On Fri, May 3, 2019 at 5:12 AM Christine Saegesser <saegesser at isoc.org>
> wrote:
>
> Dear Juan Carlos, all,
>
>
>
> Thanks for your message. Please be assured that we are in contact with
> MemberNova on a regular basis to make the system as useful as possible for
> all of us.
>
>
>
> The Regional Community Engagement Managers are there to help you with
> questions you may have in relation to the use of the new system. If you
> think there is a genuine bug, please do make sure to send details
> (including screen shots if possible) to <amshelp at isoc.org>.
>
>
>
> Also, please remember that our new Association Management System
> (MemberNova) is being rolled out in phases and its functionalities cover a
> wide range of areas across the organization. The Chapter functionalities
> are one of these.
>
>
>
> The Chapter Officer User Guide is available on the Chapter Dashboard in
> MemberNova. To get there, please log into MemberNova
> <https://admin.internetsociety.org/622619/User/Login>  select your
> Chapter under "My Chapters and Special Interest Groups (SIG)” and you’ll
> find it under “Quick Links >  Chapter Officers User Guide” on the “Chapter
> Officer” tab.
>
>
>
> Having said that, we are also planning to organise additional MemberNova
> training for the Chapter leaders and will keep you updated on that.
>
>
>
> Best,
>
>
>
> Christine
>
>
>
>
>
> On 3. May 2019, at 09:15, Juan Carlos Cigala García <jcigala at gmail.com>
> wrote:
>
> Dear Christine,
>
> The first email in this thread was in february 12 (by Olivier MJ
> Crépin-Leblond) and today is march 3... I don't know if in our
> Organization (obviously including our members worldwide) there are somebody
> who can talk with the MemberNova team and help them about the bunch of
> issues...
>
> We have issues with the new portal in the Spain Canary Islands chapter
> (yet in formation). Until now, I wasn't consider publish our situation in
> this list but, it seems like the endless story with no good conclusion.
>
> IMO, we need a effective solution by the responsible team (MemberNova or
> whoever) NOW.
>
> Regards,
>
> --
> Juan C. Cigala
>
>
> El jue., 2 may. 2019 a las 21:00, Christine Saegesser (<saegesser at isoc.org>)
> escribió:
> Hi Veni, all,
>
> We are reading this mail thread. Can you (and Lianna) forward specifics of
> the denied membership that still seem to be there to <amshelp at isoc.org>
> so that we can have a look at what happened?
>
> Siva, unfortunately I cannot see the screen shots that you mention in your
> message. Can you please resend those to <amshelp at isoc.org> too so we
> can have a look at what you’re seeing?
>
> The actual “drop” in membership linked to the opt-in process last year
> became visible in the numbers you see with the new Association
> Management System (MemberNova), since only members who opted-in were
> migrated over to the new system.
>
> And just another note: that people from around the world can request to
> join your Chapter is not an error as such. Many Chapters do accept members
> from outside of their country. The decision if a Chapter does so or not
> (or: is allowed to do so or not) should be based on each Chapters' bylaws
> and local legislation.
>
> Best,
>
> Christine
>
>
> > On 2. May 2019, at 20:33, Veni Markovski <veni at veni.com> wrote:
> >
> > :-)
> > That's why I said "I've given up".
> > The problem is, when ISOC staff will come to chase us down that we have
> pending chapter members. So, hope they are reading this mail thread
> (and copying Nick, just in case).
> >
> > v/
> >
> > On 05/02/19 14:31, Lianna Galstyan wrote:
> >> Veni,
> >>
> >> We have the same issue of denied membership. We declined a membership
> of someone from Africa and that application is still there.
> >>
> >> Lianna
> >>
> >> On 02/05/2019 21:26, Veni Markovski wrote:
> >>> Siva,
> >>> I gave up trying to fix some of the issues.
> >>> In the GDPR question ISOC Bulgaria lost about half of its members -
> and I could understand that.
> >>> But then again, towards the end of the year, another 80 % were gone!
> The weird thing is that we emailed all of them - about 500 people, inviting
> them to an event we had in October, and offered them to opt-out; only one
> of them asked to not get more emails. Now we are down to about 115 members.
> >>> Also, there're a lot of people from Africa, who are now asking to be
> affiliated to our chapter - obviously an error. One of them cannot be
> denied membership. A N.H. is asking to join from April 23rd, and although
> we denied the request, she's still there....
> >>>
> >>> v
> >>>
> >>> On 05/02/19 13:18, sivasubramanian muthusamy wrote:
> >>>>
> >>>> I tried to renew all subscriptions of members since 2011 expiring
> during 2019, there were about 300 records or so in the list, the extend
> command from the drop down box with select all mode, brought up a dialog
> box that wanted me to confirm by writing the word 'delete', I took my
> chances and wrote that to confirm the 'extend" command, all I see is a
> progress circle for the last 60 minutes. Some screen shots attached. Are
> there enough computing resources committed to the ams server? Why is this
> confusing instruction to confirm an "extend" command with the word 'delete'?
> >>>>
> >>>>
> >>>
> >>> --
> >>>
> >>> Best regards,
> >>> Veni
> >>>
> >>> https://www.veni.com
> >>>
> >>> pgp:5BA1366E
> >>> veni at veni.com
> >>>
> >>>
> >>> The opinions expressed above are those of the
> >>> author, not of any organizations, associated
> >>> with or related to him in any given way.
> >>>
> >>>
> >>>
> >>> _______________________________________________
> >>> As an Internet Society Chapter Officer you are automatically subscribed
> >>> to this list, which is regularly synchronized with the Internet
> Society Chapter Portal (AMS):
> >>>
> >>> https://admin.internetsociety.org/622619/User/Login
> >>
> >>
> >>      Virus-free. www.avast.com
> >
> > --
> >
> > Best regards,
> > Veni
> >
> > https://www.veni.com
> >
> > pgp:5BA1366E
> > veni at veni.com
> >
> >
> > The opinions expressed above are those of the
> > author, not of any organizations, associated
> > with or related to him in any given way.
> >
> > _______________________________________________
> > As an Internet Society Chapter Officer you are automatically subscribed
> > to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> > https://admin.internetsociety.org/622619/User/Login
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
>
>
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
>
>
>
>
> --
>
> - - - - - - - - - - - - - - - - - - - - - - - - - - -
>      Dr. Alejandro Pisanty
> Facultad de Química UNAM
> Av. Universidad 3000, 04510 Mexico DF Mexico
> +52-1-5541444475 FROM ABROAD
> +525541444475 DESDE MÉXICO SMS +525541444475
> Blog: http://pisanty.blogspot.com
> LinkedIn: http://www.linkedin.com/in/pisanty
> Unete al grupo UNAM en LinkedIn,
> http://www.linkedin.com/e/gis/22285/4A106C0C8614
> Twitter: http://twitter.com/apisanty
> ---->> Unete a ISOC Mexico, http://www.isoc.org
> .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):https://admin.internetsociety.org/622619/User/Login
>
>
> --
>
> Best regards,
> Venihttps://www.veni.com
> pgp:5BA1366E veni at veni.com
>
> The opinions expressed above are those of the
> author, not of any organizations, associated
> with or related to him in any given way.
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
>
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