[Chapter-delegates] Problems with new membership system

Wed May 8 05:41:05 PDT 2019

Hi everyone

Thanks for flagging the issue. We are looking into the sync and email receipt for the policy list.

We’ll send an update by the end of day CET.

Thanks a lot.
Joyce

Sent from my iPhone, sorry for clumsy thumbs.

On 8 May 2019, at 13:35, Veni Markovski <veni at veni.com<mailto:veni at veni.com>> wrote:

Weird thing.
My email channels were active (2 of them), but in the field for "receive emails" it was saying "no". I changed it to "yes".

Sigh.

v/

On 05/08/19 04:50, Richard Hill wrote:
Indeed, during the weekend, I noticed that I was no longer receiving e-mails from the Internet Policy list. I was unable to access the archives, and when I asked for a reset or the archive password (in case I had forgotten my password), nothing happened.

I logged into my membership page (on www.isoc.org<http://www.isoc.org>), clicked “Edit Profile”, then “Interests” and saw at the bottom right, under “EMAIL CHANNELS”, that my mailing lists were not active.  I activated them on that page, and since then I have been receiving messages from the lists again.

I reported the issue, and also the inability to access the archive and to reset the archive password, to Chapter Support and they told me that they are working on it.

Best,
Richard

From: Chapter-delegates [mailto:chapter-delegates-bounces at elists.isoc.org] On Behalf Of Alejandro Pisanty
Sent: Wednesday, May 8, 2019 04:26
To: Christine Saegesser
Cc: Chapter Delegates; AMS Support
Subject: Re: [Chapter-delegates] Problems with new membership system

Hi,

to add to the aggravations, a number of us have discovered today that many ISOC members have been cut off from the Internet Policy mailing list and are finding it impossible to be reinstated, as well as accessing the archives.

In the process we have found that  it is not possible - or at least not at all easy - to even find the list through a member's dashboard. PLEASE act on this.

Alejandro Pisanty

On Fri, May 3, 2019 at 5:12 AM Christine Saegesser <saegesser at isoc.org<mailto:saegesser at isoc.org>> wrote:
Dear Juan Carlos, all,

Thanks for your message. Please be assured that we are in contact with MemberNova on a regular basis to make the system as useful as possible for all of us.

The Regional Community Engagement Managers are there to help you with questions you may have in relation to the use of the new system. If you think there is a genuine bug, please do make sure to send details (including screen shots if possible) to <amshelp at isoc.org<mailto:amshelp at isoc.org>>.

Also, please remember that our new Association Management System (MemberNova) is being rolled out in phases and its functionalities cover a wide range of areas across the organization. The Chapter functionalities are one of these.

The Chapter Officer User Guide is available on the Chapter Dashboard in MemberNova. To get there, please log into MemberNova<https://admin.internetsociety.org/622619/User/Login>  select your Chapter under "My Chapters and Special Interest Groups (SIG)” and you’ll find it under “Quick Links >  Chapter Officers User Guide” on the “Chapter Officer” tab.

Having said that, we are also planning to organise additional MemberNova training for the Chapter leaders and will keep you updated on that.

Best,

Christine

On 3. May 2019, at 09:15, Juan Carlos Cigala García <jcigala at gmail.com<mailto:jcigala at gmail.com>> wrote:

Dear Christine,

The first email in this thread was in february 12 (by Olivier MJ Crépin-Leblond) and today is march 3... I don't know if in our Organization (obviously including our members worldwide) there are somebody who can talk with the MemberNova team and help them about the bunch of issues...

We have issues with the new portal in the Spain Canary Islands chapter (yet in formation). Until now, I wasn't consider publish our situation in this list but, it seems like the endless story with no good conclusion.

IMO, we need a effective solution by the responsible team (MemberNova or whoever) NOW.

Regards,

--
Juan C. Cigala

El jue., 2 may. 2019 a las 21:00, Christine Saegesser (<saegesser at isoc.org<mailto:saegesser at isoc.org>>) escribió:
Hi Veni, all,

We are reading this mail thread. Can you (and Lianna) forward specifics of the denied membership that still seem to be there to <amshelp at isoc.org<mailto:amshelp at isoc.org>> so that we can have a look at what happened?

Siva, unfortunately I cannot see the screen shots that you mention in your message. Can you please resend those to <amshelp at isoc.org<mailto:amshelp at isoc.org>> too so we can have a look at what you’re seeing?

The actual “drop” in membership linked to the opt-in process last year became visible in the numbers you see with the new Association Management System (MemberNova), since only members who opted-in were migrated over to the new system.

And just another note: that people from around the world can request to join your Chapter is not an error as such. Many Chapters do accept members from outside of their country. The decision if a Chapter does so or not (or: is allowed to do so or not) should be based on each Chapters' bylaws and local legislation.

Best,

Christine

> On 2. May 2019, at 20:33, Veni Markovski <veni at veni.com<mailto:veni at veni.com>> wrote:
>
> :-)
> That's why I said "I've given up".
> The problem is, when ISOC staff will come to chase us down that we have pending chapter members. So, hope they are reading this mail thread (and copying Nick, just in case).
>
> v/
>
> On 05/02/19 14:31, Lianna Galstyan wrote:
>> Veni,
>>
>> We have the same issue of denied membership. We declined a membership of someone from Africa and that application is still there.
>>
>> Lianna
>>
>> On 02/05/2019 21:26, Veni Markovski wrote:
>>> Siva,
>>> I gave up trying to fix some of the issues.
>>> In the GDPR question ISOC Bulgaria lost about half of its members - and I could understand that.
>>> But then again, towards the end of the year, another 80 % were gone! The weird thing is that we emailed all of them - about 500 people, inviting them to an event we had in October, and offered them to opt-out; only one of them asked to not get more emails. Now we are down to about 115 members.
>>> Also, there're a lot of people from Africa, who are now asking to be affiliated to our chapter - obviously an error. One of them cannot be denied membership. A N.H. is asking to join from April 23rd, and although we denied the request, she's still there....
>>>
>>> v
>>>
>>> On 05/02/19 13:18, sivasubramanian muthusamy wrote:
>>>>
>>>> I tried to renew all subscriptions of members since 2011 expiring during 2019, there were about 300 records or so in the list, the extend command from the drop down box with select all mode, brought up a dialog box that wanted me to confirm by writing the word 'delete', I took my chances and wrote that to confirm the 'extend" command, all I see is a progress circle for the last 60 minutes. Some screen shots attached. Are there enough computing resources committed to the ams server? Why is this confusing instruction to confirm an "extend" command with the word 'delete'?
>>>>
>>>>
>>>
>>> --
>>>
>>> Best regards,
>>> Veni
>>>
>>> https://www.veni.com
>>>
>>> pgp:5BA1366E
>>> veni at veni.com<mailto:veni at veni.com>
>>>
>>>
>>> The opinions expressed above are those of the
>>> author, not of any organizations, associated
>>> with or related to him in any given way.
>>>
>>>
>>>
>>> _______________________________________________
>>> As an Internet Society Chapter Officer you are automatically subscribed
>>> to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
>>>
>>> https://admin.internetsociety.org/622619/User/Login
>>
>>
>>      Virus-free. www.avast.com<http://www.avast.com>
>
> --
>
> Best regards,
> Veni
>
> https://www.veni.com
>
> pgp:5BA1366E
> veni at veni.com<mailto:veni at veni.com>
>
>
> The opinions expressed above are those of the
> author, not of any organizations, associated
> with or related to him in any given way.
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login

_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
https://admin.internetsociety.org/622619/User/Login

_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
https://admin.internetsociety.org/622619/User/Login

--
- - - - - - - - - - - - - - - - - - - - - - - - - - -
     Dr. Alejandro Pisanty
Facultad de Química UNAM
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---->> Unete a ISOC Mexico, http://www.isoc.org
.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .

_______________________________________________
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--

Best regards,
Veni
https://www.veni.com
pgp:5BA1366E veni at veni.com<mailto:veni at veni.com>

The opinions expressed above are those of the
author, not of any organizations, associated
with or related to him in any given way.

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to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
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