[Chapter-delegates] Membership Database Maintenance

[Paul Brooks]

On 9/03/2013 1:38 AM, Ted Mooney wrote:
> To all Internet Society Chapters,
>
> ISOC Staff are undertaking a long overdue maintenance of our database.  We are
> starting with member records and want you to know the plan and what it means for you.
>
> Over the course of the next two to four weeks, we will monitor all primary email
> addresses of all member records.  Any email address that returns four "hard bounces"
> to our system will flag that member record as "unreachable".  At the end of four
> weeks we will unsubscribe all such records in the database from receiving email from
> ISOC, and we will cancel these memberships.  
>
> We will not, at this time remove any name from the database.  We will also, within
> two weeks following this action,  compile a list of all removed members and make
> that list available to all Chapters affected.

Ted - can I suggest a better process might be to compile the list of all candidates
for deletion, make that list available to the chapter to resolve/confirm/check
*before* cancelling the memberships, and only unsubscribe + cancel those that the
chapter confirms are no longer members or have not been able to contact locally?

If a contact has multiple email addresses listed, if the primary one returns bounces
will your process attempt to contact the secondary email addresses before cancelling
their membership?


Might be a smaller chance of embarrassing collateral damage and false negatives
causing people to be incorrectly cancelled and having to be reinstated again if things
are done in this sequence.

Regards,
    Paul.

-- 
Paul Brooks
Board member
ISOC-AU - Internet Society of Australia

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://elists.isoc.org/mailman/private/chapter-delegates/attachments/20130313/94a7b59f/attachment.htm>