[ih] Cisco origins (Was: when did APRANET -TIPs become known as -TACs)

[the keyboard of geoff goodfellow]

vis-a-vis:
On Mon, Sep 29, 2025 at 6:32 PM Guy Almes via Internet-history <
internet-history at elists.isoc.org> wrote:

> ... understanding how cisco quickly came up with a good quality
> set of routers is...


greg satz once explained to yours truly that the cs at cisco.com (customer
support) email included the entire engineering team (as well as the
customer support staff) and that in so doing it was not unusual for the
engineering staff to have *fixed* or addressed a bug or "issue" before the
customer support team would get back to the customer... apparently this was
most prevalent after normal business hours and on weekends... which goes to
another way "how cisco quickly" got around/back to customers in that their
800 # support line phone after hours rang on a phone on a nightstand next
to len & sandy's bed at their house and that they had been woken up at all
hours of the night to support their customers (who by then could not afford
to have their network be inoperative).

geoff

-- 
Geoff.Goodfellow at iconia.com
living as The Truth is True