[ih] user annoyances, was History of Naming on The Internet - is it still relevant?

[John Levine]

It appears that Craig Partridge via Internet-history <craig at tereschau.net> said:
>over the years).   Users care about performance, and before carriers sorta
>figured out how to ensure good service, we found users playing around with
>reaching into the routing layer.

I think it's generally true that when some feature doesn't work well, users ask for lots
of knobs and dials to adjust and tune it.  Once it does work, they don't.

We certainly found this with spam filtering. Twenty years ago people wanted all
sorts of ways to tweak the rules to deliver or block their mail. These days it
works well enough that there's usually only two buttons, one to say that
something marked as spam isn't, or vice versa, and one to put someone into your
address book so they're a known correspondent.

R's,
John