[Chapter-delegates] New comment - [#14236] Re: Request for a method to send email to Chapter members.
AMS Helpdesk
amshelp at isoc.org
Thu Mar 28 01:40:27 PDT 2024
There is a new comment in the ticket submitted by Amrita Choudhury to Internet Society Comment added by : Christine Saegesser Comment Content: <div class="">Dear all, </div>
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<div class="">Let me build on earlier messages, trainings and pointers on this list by highlighting that each chapter and special interest group (SIG) also has a Chatter Group available and ready to use for easy communications. These groups exist independently
of the more complex 1-way email communications functionality.</div>
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<div class=""><b class="">Chatter Groups:</b></div>
<div class="">These groups offer a simple way to share messages, engage and have conversations with all chapter members, with additional features such as a polling functionality. This 2-way communications functionality is available to all chapter & SIG leaders
and members.</div>
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<div class="">Here’s how you get there:
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<a href="https://community.internetsociety.org/" class="" rel="noreferrer">Log into the Community Portal</a> </li>
<li class="">Go to your profile (“My Profile” page from the top right corner menu or via your profile picture)</li>
<li class="">Click on “My Groups” in the lefthand menu: you’ll see the list of chapters and/or special interest groups you’re a member of</li>
<li class="">Click the green “Access Group” button</li>
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<div class="">It’s that easy to get into your group. </div>
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<div class="">From there, you can: </div>
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<li class="">Post messages to all chapter/SIG members directly from the platform</li>
<li class="">Find the “Group Email” address under “Group Details” on the righthand side: you can send messages to this email address from your mail client to reach all members of the group. We recommend saving this address in your mail client’s contacts so
you don’t have to go looking for it on the platform each time. </li>
<li class="">“Manage your notification" settings by clicking on the corresponding button just below the group logo. If you wish to receive posts in real time, then please make sure this is set to “Every Post"</li>
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<div class="">If you prefer communicating from your mail client rather than via the Community Portal (AMS), this is not a problem. You can respond to chatter group posts directly from your mail client. </div>
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<div class="">A 10-min training video around Chatter Groups is available on the Community Training Portal here: <a href="https://communitytraining.internetsociety.org/training/chatter-groups/" class="" rel="noreferrer">https://communitytraining.internetsociety.org/training/chatter-groups/</a>
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<div class=""><b class="">1-way email communications</b></div>
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<div class="">In addition to the Chatter Groups, there is a much more powerful (and because of that also more complicated) way of sending 1-way email communications. This functionality has been made available to 2 chapter leaders per chapter (chapters need
to give them the role of Communications Officers via the Chapter Leader Portal because specific licenses are needed for this).</div>
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<div class="">This functionality was developed based on: </div>
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<li class="">requirements gathered during the selection process, where the participating community representatives asked for more powerful functionality, such as email analytics (delivery, open and bounce rates), which are email marketing / distributed marketing
tool functionalities that are not available in simpler emailing systems. This functionality will become available to chapter leaders over the next few months as part of one of the upcoming releases</li>
<li class="">Chapters asked for the ability to send transactional messages to ALL their members (even if they opted out of promotional emails). This can only be accomplished through a system that allows you to build journeys for both promotional and transactional
purposes. This is now possible. </li>
<li class="">Chapters needed automated email notification options based on member action</li>
<li class="">Because of the volume of emails sent, ISOC needs a system where its IP reputation can be managed to prevent ISOC or chapter emails from being added to spam lists</li>
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<div class="">A 12-min training video around 1-way email communications is available on the Community Training Portal here: </div>
<div class=""><a href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/" class="" rel="noreferrer">https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/</a></div>
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<div class="">Alternatively, Joly and Sarah (see in the thread below) have shared written steps to get your emails out. </div>
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<div class="">As always, our regional Community Engagement Managers are available to hop on a call with you if you need assistance or would like someone to walk you through process. You can reach them via
<a href="mailto:chapter-support at isoc.org" class="" rel="noreferrer">chapter-support at isoc.org</a>
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<div class="">For any bugs or errors, please continue sending those to <a href="mailto:AMSHelp at isoc.org" class="" rel="noreferrer">
AMSHelp at isoc.org</a>
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<div class="">Best, </div>
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<div class="">Christine </div>
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<b class="">Christine Saegesser Baethge,</b> Sr. Director Chapters and Special Interest Groups<br class="">
<a href="mailto:saegesser at isoc.org" class="" rel="noreferrer">saegesser at isoc.org</a>
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<div>On 28 Mar 2024, at 06:14, Amrita Choudhury via Chapter-delegates <<a href="mailto:chapter-delegates at elists.isoc.org" class="" rel="noreferrer">chapter-delegates at elists.isoc.org</a>> wrote:
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<div dir="ltr" class="">Thank you for this Sarah.
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<div class="">I managed to send out a mail to the chapter. However, as a user it seems the system has become more confusing, with additional steps and time consuming (off course I do see more options has been added).</div>
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<div class="">Previously using one email ID we could send bulk message to the whole Chapter. Now to send a simple male you have to create a campaign, key in the message, link to the who Chapter data set, etc. </div>
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<div class="">Additionally the campaign money option which is mandatory is quite irrelevant for many of us. Also the currency denominator reflects only few currency therefore its redundant to most nations.</div>
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<div class="">I hope the team while improvising really looks at simplifying things than complicating it for volunteers from across the world.</div>
<div class="">Regards,</div>
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<div class="">Amrita</div>
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<div dir="ltr" class="gmail_attr">On Thu, Mar 28, 2024 at 10:27 AM Sarah Lake <<a href="mailto:lake at isoc.org" class="" rel="noreferrer">lake at isoc.org</a>> wrote:<br class="">
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<div style="font-size: 11pt" class="">Hi Amrita </div>
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<div style="font-size: 11pt" class="">Responding here as well for all: </div>
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<div style="font-size: 11pt" class="">The 'Send Email as Chapter Leader' guide an video can be found here: </div>
<div style="font-size: 11pt" class=""><a href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/" id="m_-2469127020859536514LPlnk" target="_blank" class="" rel="noreferrer">https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/</a></div>
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<div style="font-size: 11pt" class="">Reposting <a href="mailto:joly at punkcast.com" id="m_-2469127020859536514OWAAM941093" target="_blank" class="" rel="noreferrer">
@Joly MacFie</a>'s message (thank you!) below as well: </div>
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<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">1. Create the Campaign</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">In the Leader Portal, Go to “Chapter Emails”</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Select “Email Campaign”</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Click “New”</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Input a “Campaign Name” – mandatory field</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Input any other information pertaining to the Campaign in the applicable field(s)</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Select the “Active” button</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Hit “Save”</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">This creates the campaign.</span></div>
<div style="margin:0cm" class=""><span style="font-size: 11pt" class=""> </span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">2. Link the Campaign to a Journey</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Click on Chapter Emails</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Select “Email Campaign”</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Select the Campaign you created</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Under Campaign Messages select “Connect Campaign”</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">In the Journey field, start typing your Chapter name (i.e. Washington) and this will bring up your journey options.</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Select the journey with the “TR” designation at the end to send a transactional email.</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">NOTE: The journey with no “TR” designation would be a promotional email that goes to chapter members who have not opted out of communications.</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Click on “Save” -- this will take you to a screen where you create the message you want to send.</span></div>
<div style="margin:0cm" class=""><span style="font-size: 11pt" class=""> </span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">3. Add Recipients (For sending a message to all members)</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Go to “Reports” from the Leader Portal,</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Click on “Active Chapter Members”</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">This will bring up all Chapter Members</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Click the check box beside the Chapter Name</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Click on the dropdown button next to Export (at the top of the screen)</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Click on “Add to Campaign”</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Select the Campaign to which the email is being sent</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Click on “Submit”</span></div>
<div style="margin:0cm" class=""><span style="font-size: 11pt" class=""> </span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">4. Create the Message</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Click on Chapter Emails</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Select “Email Campaign”</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Select the Campaign you created.</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Click on the preview button (eye) to the right of the subject line.</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Select a Subject</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Hover over the Subject Line box, then select “Click to Edit” to select one of the template subject lines.</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Hover over the Rich Text Box, then select “Click to Edit” to enter the text of your message.</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Once done, Click “Save & Close”</span></div>
<div style="margin:0cm" class=""><span style="font-size: 11pt" class=""> </span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">5. Send the Message</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Take you back to the Email Campaign screen.</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Under Campaign Messages, select “Bulk Send”</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">It will then show you a preview of your message as well as to whom it will be sent.</span></div>
<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">If you’re ready to go, click on “Send”</span></div>
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<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Hope this helps. </span></div>
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<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Best Regards</span></div>
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<div style="margin: 0cm" class=""><span style="font-size: 11pt" class="">Sarah </span></div>
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<span style='font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-size:13px;color:rgb(24,50,71)' class=""><b class="">Sarah Lake (she/her),</b> Community Engagement Manager, Asia-Pacific </span><br class="">
<span style='font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-size:13px;color:rgb(24,50,71)' class=""><u class=""><a href="mailto:lake at isoc.org" target="_blank" class="" rel="noreferrer">lake at isoc.org</a></u></span><span style='font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-size:13px;color:rgb(24,50,71);background-color:rgb(255,255,255)' class=""> |
Australia, UTC/GMT+10</span><br class="">
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<font style="font-size:11pt" class=""><b class="">From:</b> Chapter-delegates <<a href="mailto:chapter-delegates-bounces at elists.isoc.org" target="_blank" class="" rel="noreferrer">chapter-delegates-bounces at elists.isoc.org</a>>
on behalf of Amrita Choudhury via Chapter-delegates <<a href="mailto:chapter-delegates at elists.isoc.org" target="_blank" class="" rel="noreferrer">chapter-delegates at elists.isoc.org</a>><br class="">
<b class="">Sent:</b> Thursday, March 28, 2024 15:28<br class="">
<b class="">To:</b> Joly MacFie <<a href="mailto:joly at punkcast.com" target="_blank" class="" rel="noreferrer">joly at punkcast.com</a>>; AMS Support <<a href="mailto:amshelp at isoc.org" target="_blank" class="" rel="noreferrer">amshelp at isoc.org</a>><br class="">
<b class="">Cc:</b> ISOC Chapter Delegates <<a href="mailto:chapter-delegates at elists.isoc.org" target="_blank" class="" rel="noreferrer">chapter-delegates at elists.isoc.org</a>><br class="">
<b class="">Subject:</b> Re: [Chapter-delegates] Request for a method to send email to Chapter members.</font>
<div class=""> </div>
</div>
<div class="">
<div dir="ltr" class="">I agree the present system seems to be very confusing.
<div class="">
<br class="">
</div>
<div class="">Have been trying to send a mail to the chapter, but not succeeded yet.
<div class="">
<br class="">
</div>
<div class="">Could anyone share where the tutorials to send emails are?</div>
<div class="">
<br class="">
</div>
<div class="">Regards</div>
<div class="">
<br class="">
</div>
<div class="">Amrita</div>
</div>
</div>
<br class="">
<div class="">
<div dir="ltr" class="">On Tue, Mar 26, 2024 at 2:26 AM Joly MacFie via Chapter-delegates <<a href="mailto:chapter-delegates at elists.isoc.org" target="_blank" class="" rel="noreferrer">chapter-delegates at elists.isoc.org</a>> wrote:<br class="">
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="">
<div dir="ltr" class="">
<div style="font-size:small" class="">Hi Levy,</div>
<div style="font-size:small" class="">
<br class="">
</div>
<div style="font-size:small" class="">Chatter is not bad, somewhat akin to whatsapp with email integration, but, by default, members are set to email digest mode, can even reset their option to 'limited', and I suspect members who are set to 'opt-out' may never
see it at all. So, it is not a reliable way to reach your chapter membership. Also, content options are limited. </div>
<div style="font-size:small" class="">
<br class="">
</div>
<div style="font-size:small" class="">OTOH, an email campaign, with the journey set to TD, will reach every member of your Chapter. </div>
<div style="font-size:small" class="">
<br class="">
</div>
<div style="font-size:small" class="">Once an email campaign is set up, it's easy to repost to the same campaign without going through all the set up.<br class="">
<br class="">
</div>
<div style="font-size:small" class="">What isn't clear to me, as yet, is, whether this will reach people who have subsequently joined. Possibly not.<br class="">
<br class="">
Joly</div>
</div>
<br class="">
<div class="">
<div dir="ltr" class="">On Mon, Mar 25, 2024 at 11:16 AM levy syanseke via Chapter-delegates <<a href="mailto:chapter-delegates at elists.isoc.org" target="_blank" class="" rel="noreferrer">chapter-delegates at elists.isoc.org</a>> wrote:<br class="">
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="">
<div dir="auto" class="">Hi Joly,
<div dir="auto" class="">
<br class="">
</div>
<div dir="auto" class="">That's what I was referring to.</div>
<div dir="auto" class="">
<br class="">
</div>
<div dir="auto" class="">Regards<br class="">
<br class="">
<div dir="auto" class="">Levy Syanseke <br class="">
<br class="">
Ramah Designs - Founder<br class="">
Internet Society Zambia Chapter - Founding President<br class="">
<br class="">
+260 978 210 494<br class="">
<br class="">
*God is a Designer*</div>
</div>
</div>
<br class="">
<div class="">
<div dir="ltr" class="">On Sun, 24 Mar 2024, 20:08 Joly MacFie, <<a href="mailto:joly at punkcast.com" target="_blank" class="" rel="noreferrer">joly at punkcast.com</a>> wrote:<br class="">
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="">
<div dir="ltr" class="">
<div style="font-size:small" class="">Hi Levy, </div>
<div style="font-size:small" class="">
<br class="">
</div>
<div style="font-size:small" class="">Are you referring to 'Chatter' ?</div>
<div style="font-size:small" class="">
<br class="">
</div>
<div style="font-size:small" class="">Joly</div>
<div style="font-size:small" class="">
<br class="">
</div>
<div style="font-size:small" class="">
<br class="">
</div>
</div>
<br class="">
<div class="">
<div dir="ltr" class="">On Sun, Mar 24, 2024 at 12:42 PM levy syanseke via Chapter-delegates <<a href="mailto:chapter-delegates at elists.isoc.org" rel="noreferrer" target="_blank" class="">chapter-delegates at elists.isoc.org</a>> wrote:<br class="">
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="">
<div dir="ltr" class="">Hi Mohan,
<div class="">
<br class="">
</div>
<div class="">I hope this email finds you well. </div>
<div class="">
<br class="">
</div>
<div class="">I do understand your frustration and have been through it before. <br class="">
While waiting for the demo video, we learnt we can use an alternative channel within the new AMS. If you have time or any other leader who would like help with communicating using the same feature to communicate to your chapter members. </div>
<div class="">
<br class="">
</div>
<div class="">I am available on Tuesday. Do advise, anytime before or after 9:50 UTC - 13:00 UTC.</div>
<div class="">
<br class="">
</div>
<div class="">Regards</div>
<div class="">
<br class="">
<div class="">
<div dir="ltr" class="">
<div dir="ltr" class="">
<div dir="ltr" class="">
<div dir="ltr" class="">
<div dir="ltr" class="">
<div dir="ltr" class="">
<div style="text-align:center" class="">
<h3 style="text-align: start; margin: 0px; font-size: 18px" class="">Levy Syanseke</h3>
<div style="text-align: start; margin: 0px; font-size: 14px; line-height: 22px" class="">
Media Studies Tutor | <a href="https://web.facebook.com/ramahdesigns/" rel="noreferrer" style="color:rgb(17,85,204)" target="_blank" class="">Ramah Designs</a> - Founder</div>
<div style="text-align: start; margin: 0px; font-size: 14px; line-height: 22px" class="">
<a href="https://isoczambia.org/" rel="noreferrer" target="_blank" class="">Internet Society Zambia Chapter</a> - Founding president</div>
<div style="text-align: start; margin: 0px; font-size: 14px; line-height: 22px" class="">
<a href="https://youthigf.com/" rel="noreferrer" target="_blank" class="">Youth IGF Movement
</a>- Community Coordinator </div>
<table cellpadding="0" cellspacing="0" style="color:rgb(34,34,34);text-align:start;font-family:Tahoma;width:344px" class="">
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</table>
<table cellpadding="0" cellspacing="0" style="color:rgb(34,34,34);text-align:start;font-family:Tahoma" class="">
<tbody class="">
<tr style="vertical-align:middle" class="">
<td width="30" style="vertical-align:middle" class="">
<table cellpadding="0" cellspacing="0" style="font-family:Tahoma" class="">
<tbody class="">
<tr class="">
<td style="vertical-align:bottom" class=""><span style="display:block;background-color:rgb(49,255,3);width:11px" class=""><img style="width: 12px; display: block" src="https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/phone-icon.png" class=""></span></td>
</tr>
</tbody>
</table>
</td>
<td style="padding: 0px" class=""><a href="tel:+260+978+210+494" rel="noreferrer" style="font-size: 12px" target="_blank" class="">+260 978 210 494</a></td>
</tr>
<tr style="vertical-align:middle" class="">
<td width="30" style="vertical-align:middle" class="">
<table cellpadding="0" cellspacing="0" style="font-family:Tahoma" class="">
<tbody class="">
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<td style="vertical-align:bottom" class=""><span style="display:block;background-color:rgb(49,255,3);width:11px" class=""><img style="width: 12px; display: block" src="https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/email-icon.png" class=""></span></td>
</tr>
</tbody>
</table>
</td>
<td style="padding:0px" class=""><a href="mailto:lsyanseke at gmail.com" rel="noreferrer" style="font-size: 12px" target="_blank" class="">lsyanseke at gmail.com</a></td>
</tr>
<tr style="vertical-align:middle" class="">
<td width="30" style="vertical-align:middle" class=""><a href="https://ramahdesigns.business.site/" rel="noreferrer" style="color:rgb(17,85,204)" target="_blank" class=""><br class="">
</a></td>
<td style="padding:0px" class="">
<br class="">
</td>
</tr>
</tbody>
</table>
<span style="color:rgb(34,34,34);text-align:start" class=""> </span><font style="text-align:start" class="">God Loves You!</font><br class="">
</div>
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</div>
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</div>
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</div>
<br class="">
</div>
</div>
<br class="">
<div class="">
<div dir="ltr" class="">On Sun, Mar 24, 2024 at 4:24 AM K Mohan Raidu via Chapter-delegates <<a href="mailto:chapter-delegates at elists.isoc.org" rel="noreferrer" target="_blank" class="">chapter-delegates at elists.isoc.org</a>> wrote:<br class="">
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="">
<div class="">
<div style="font-family:arial;font-size:16px" class="">
<div class=""></div>
<div dir="ltr" class="">That traning link itself erroneous.</div>
<div dir="ltr" class="">
<br class="">
</div>
<div dir="ltr" class="">I asked for a one-on-one and step-by-step demo of the emailing.</div>
<div dir="ltr" class="">This attitude of the AMS is very irresponsible.</div>
<div dir="ltr" class="">
<br class="">
</div>
<div dir="ltr" class="">There is no method to send emails to Chapter members from the portal.</div>
<div dir="ltr" class="">And traning on a non existing feature is futile.</div>
<div dir="ltr" class="">
<br class="">
</div>
<div dir="ltr" class="">Will the demo be arranged or should I esclate it the highest level?</div>
<div dir="ltr" class="">
<br class="">
</div>
<div dir="ltr" class="">
<br class="">
</div>
<div dir="ltr" class="">K Mohan Raidu</div>
<div dir="ltr" class="">President</div>
<div dir="ltr" class="">ISOC Hyderabad.</div>
<div dir="ltr" class="">+919985033566</div>
<div dir="ltr" class="">
<br class="">
</div>
<div dir="ltr" class="">
<br class="">
</div>
<div dir="ltr" class="">
<br class="">
</div>
<div dir="ltr" class="">
<br class="">
</div>
<div dir="ltr" class="">
<br class="">
</div>
<div class="">
<br class="">
</div>
</div>
<div id="m_-2469127020859536514x_m_-2083450112515406307m_988732986389462716m_2966978213614887120m_-6269267086831885445m_4636927798108377989ydp23f7b59eyahoo_quoted_1630149616" class="">
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;color:rgb(38,40,42)' class="">
<div class="">On Friday, March 22, 2024 at 08:32:01 PM GMT+5:30, AMS Helpdesk <<a href="mailto:amshelp at isoc.org" rel="noreferrer" target="_blank" class="">amshelp at isoc.org</a>> wrote:
</div>
<div class="">
<br class="">
</div>
<div class="">
<br class="">
</div>
<div class="">
<div id="m_-2469127020859536514x_m_-2083450112515406307m_988732986389462716m_2966978213614887120m_-6269267086831885445m_4636927798108377989ydp23f7b59eyiv2924725077" class="">
<div class="">
<div style="font-size:14px" class="">
<div style="font-size:14px" class="">
<div dir="ltr" class="">
<div class="">Hi K,<br class="">
</div>
<div class="">
<br class="">
</div>
<div dir="ltr" class="">The correct training link was sent back on 7 March 2024. As we did not receive a reply, the ticket was closed. Please let us now if you are still having trouble accessing this link and training.</div>
<div dir="ltr" class="">
<br class="">
<img style="width: 100%; max-width: 800px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjAxMTAwMzg3NDcsImRvbWFpbiI6Imlzb2NoZWxwLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoxMzE0ODYxfQ.uupAJssu5iI1-ges_5RGAjxV4n2UiIHvfqaW2uOJiX8" class="">
</div>
</div>
<div class="">
<blockquote class="">On Fri, 22 Mar at 9:17 AM <span class="">, K Mohan Raidu <<a href="mailto:kmraidu at aol.com" rel="noreferrer" target="_blank" class="">kmraidu at aol.com</a>> wrote:
</span>
<div style="font-family:arial;font-size:16px" class="">
<div class=""></div>
<div dir="ltr" class="">How do close a ticket without attending or resolvinb the issue?</div>
<div dir="ltr" class="">------------------------------------------------------------------------------------------------</div>
<div dir="ltr" class="">
<br class="">
</div>
<div class="">
<br class="">
</div>
</div>
<div id="m_-2469127020859536514x_m_-2083450112515406307m_988732986389462716m_2966978213614887120m_-6269267086831885445m_4636927798108377989ydp23f7b59eyiv2924725077ydp203c6c5yahoo_quoted_1899026112" class="">
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;color:rgb(38,40,42)' class="">
<div class=""></div>
</div>
</div>
<div class="">
<blockquote class="">
<div class="">On Wednesday, March 20, 2024 at 10:49:58 PM GMT+5:30, AMS Helpdesk <<a href="mailto:amshelp at isoc.org" rel="noreferrer" target="_blank" class="">amshelp at isoc.org</a>> wrote:
</div>
<div class="">
<br class="">
</div>
<div class="">
<br class="">
</div>
<div class="">
<div id="m_-2469127020859536514x_m_-2083450112515406307m_988732986389462716m_2966978213614887120m_-6269267086831885445m_4636927798108377989ydp23f7b59eyiv2924725077ydp203c6c5yiv0182272708" class="">
<div class="">
<div style="font-size:14px" class="">
<div class="">Dear K Mohan Raidu,<br class="">
<br class="">
Your ticket - Request for a method to send email to Chapter members. - has been closed.<br class="">
<br class="">
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.<br class="">
<br class="">
Sincerely,<br class="">
Internet Society Support Team<br class="">
<a href="https://isochelp.freshdesk.com/helpdesk/tickets/13941" rel="noreferrer" target="_blank" class="">https://isochelp.freshdesk.com/helpdesk/tickets/13941</a>
</div>
<br class="">
</div>
</div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
_______________________________________________<br class="">
As an Internet Society Chapter Officer you are automatically subscribed<br class="">
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br class="">
<a href="https://admin.internetsociety.org/622619/User/Login" rel="noreferrer" target="_blank" class="">https://admin.internetsociety.org/622619/User/Login</a><br class="">
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer" target="_blank" class="">
https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br class="">
</blockquote>
</div>
_______________________________________________<br class="">
As an Internet Society Chapter Officer you are automatically subscribed<br class="">
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br class="">
<a href="https://admin.internetsociety.org/622619/User/Login" rel="noreferrer" target="_blank" class="">https://admin.internetsociety.org/622619/User/Login</a><br class="">
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer" target="_blank" class="">
https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br class="">
</blockquote>
</div>
<br class="">
<div class="">
<br class="">
</div>
<span class="">-- </span><br class="">
<div dir="ltr" class="">
<div dir="ltr" class="">
<div class="">
<div dir="ltr" class="">
<div class="">
<div class="">--------------------------------------<br class="">
Joly MacFie +1<span title="Call with Google Voice" class="">2185659365</span> </div>
<div class="">--------------------------------------</div>
-</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
_______________________________________________<br class="">
As an Internet Society Chapter Officer you are automatically subscribed<br class="">
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br class="">
<a href="https://admin.internetsociety.org/622619/User/Login" rel="noreferrer" target="_blank" class="">https://admin.internetsociety.org/622619/User/Login</a><br class="">
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer" target="_blank" class="">
https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br class="">
</blockquote>
</div>
<br class="">
<div class="">
<br class="">
</div>
<span class="">-- </span><br class="">
<div dir="ltr" class="">
<div dir="ltr" class="">
<div class="">
<div dir="ltr" class="">
<div class="">
<div class="">--------------------------------------<br class="">
Joly MacFie +1<span title="Call with Google Voice" class="">2185659365</span> </div>
<div class="">--------------------------------------</div>
-</div>
</div>
</div>
</div>
</div>
_______________________________________________<br class="">
As an Internet Society Chapter Officer you are automatically subscribed<br class="">
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br class="">
<a href="https://admin.internetsociety.org/622619/User/Login" rel="noreferrer" target="_blank" class="">https://admin.internetsociety.org/622619/User/Login</a><br class="">
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer" target="_blank" class="">
https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br class="">
</blockquote>
</div>
</div>
</div>
</div>
</blockquote>
</div>
_______________________________________________<br class="">
As an Internet Society Chapter Officer you are automatically subscribed<br class="">
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br class="">
<a href="https://admin.internetsociety.org/622619/User/Login" class="" rel="noreferrer">https://admin.internetsociety.org/622619/User/Login</a><br class="">
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer">https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br class="">
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<br class="">
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