[Chapter-delegates] Request for a method to send email to Chapter members.

[AMS Helpdesk]

Hi Drhipo,     Thank you for responding to this. We actually have three different support tickets open by Mohan, and all are awaiting replies from his end.     We provided the correct link to the video training several weeks ago, and never heard back that there was any further issue with access (support ticket #13941). The other two tickets (#14046 and #14120) provided solutions to the original issues, but we are still awaiting responses as to whether things were resolved, or if additional support was needed.     In the meantime, we're working with Sarah Lake to have an additional email training set up.     It doesn't seem that there is any further action to be taken on this support ticket (#14194), so I'm going to close it out as these issues are being addressed in three other tickets. However, if I missed something, please feel free to respond and reopen the ticket.     Thank you! Yole Anna       
                           
                            On
                            Sat, 23 Mar at 11:18 PM
                            ,  Drhipo <drhipo at me.com>  wrote:
                             
 Dear Mohan, 
Have you opened a ticket in the system ? It is important to staff to have récords about failures. 
Best Regards 
Luis Martinez 
Member ISOC Board of Trustees 
ISOC Mexico 
 
 On Mar 23, 2024, 20:24 -0600, K Mohan Raidu via Chapter-delegates <chapter-delegates at elists.isoc.org>, wrote: 
 
 
 
 That traning link itself erroneous. 
   
 I asked for a one-on-one and step-by-step demo of the emailing. 
 This attitude of the AMS is very irresponsible. 
   
 There is no method to send emails to Chapter members from the portal. 
 And traning on a non existing feature is futile. 
   
 Will the demo be arranged or should I esclate it the highest level? 
   
   
 K Mohan Raidu 
 President 
 ISOC Hyderabad. 
 +919985033566 
   
   
   
   
   
   
 
 
 
 On Friday, March 22, 2024 at 08:32:01 PM GMT+5:30, AMS Helpdesk <amshelp at isoc.org> wrote: 
   
   
 
 
 
 
 
 
 Hi K, 
 
   
 ​The correct training link was sent back on 7 March 2024. As we did not receive a reply, the ticket was closed. Please let us now if you are still having trouble accessing this link and training. 
 
 

 
 
 
 On Fri, 22 Mar at 9:17 AM , K Mohan Raidu <kmraidu at aol.com> wrote:
 
 
 How do close a ticket without attending or resolvinb the issue? 
 ------------------------------------------------------------------------------------------------ 
   
   
 
 
 
 
 
 
 
 
 On Wednesday, March 20, 2024 at 10:49:58 PM GMT+5:30, AMS Helpdesk <amshelp at isoc.org> wrote: 
   
   
 
 
 
 
 Dear K Mohan Raidu, 
 
Your ticket - Request for a method to send email to Chapter members. -  has been closed. 
 
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. 
 
Sincerely, 
Internet Society Support Team 
https://isochelp.freshdesk.com/helpdesk/tickets/13941
 
 
 
 
 
 
 
 
 
 
 
13941:1314861
 
 
 
 
 
 
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