[Chapter-delegates] New Chapter Portal Management

Tue Mar 5 11:01:01 PST 2024

Dear Asrat,

The software is the same for all users. What may lead to a different experience in terns of what you see on the screen is that the 1-way communications functionality is only available to the chapter communications officers (as identified by each chapter via the Community Portal). These communication officer roles are linked to licences (there are two of these available per chapter) and need to get attributed (or re-attributed in case of a change of the individuals holding the communication officer roles).

Alternatively, any chapter leader and/or member can use the chapter’s Chatter Group functionality for communications with and among chapter members (no licences are needed for that).

Having said that, I understand that your ticket is being looked into by our AMSHelp team and that there were several back-and forth communications on this topic since it was submitted over the weekend.

Best,

Christine

On 5 Mar 2024, at 17:51, Asrat Beyene <ambnn2001 at gmail.com<mailto:ambnn2001 at gmail.com>> wrote:

Dear all,
The new platform has better features but as you navigate through it based on the video and/or the how-to manual I get some missing features. I don't know why that is so? Isn't the same software modules used for all of us? As long as we are in the same user group, how and why do these things happen - different missing items/features for different users? From the software/solution/platform side the same or similar issue needs to happen to all of us. Yes, as end users we may face various challenges which we can learn from each other.
I hope our requests will be solved as quickly as possible - within 24 hours - as declared.

Asrat
Ethiopia Chapter, Chair

On Tue, Mar 5, 2024 at 7:26 PM Christine Saegesser via Chapter-delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>> wrote:
Dear Mohammad, Mariko, Levy, all,

The Community Portal (AMS) How To’s and training videos are available here: https://communitytraining.internetsociety.org<https://communitytraining.internetsociety.org/>
(And thank you Mariko for your earlier pointer to this!)

Please also feel free to reach out to your regional Community Engagement Manager if you are unsure about something. The team is happy to hop on a call and walk through the steps of specific tasks together with you.
You can reach the Community Engagement Managers by sending an e-mail to chapter-support at isoc.org<mailto:chapter-support at isoc.org>

If you run into a bug, please continue sending these to amshelp at isoc.org<mailto:amshelp at isoc.org> - ideally with a description of what you were trying to do, what issue you faced and a screenshot thereof.

For your reference, I’ve also copied over Andre Copelin’s earlier email (see below) with some more background on the communication functionality that is available to chapters via the Community Portal and/or from your mailboxes directly.

Best,

Christine

Begin forwarded message:

From: Andre Copelin <copelin at isoc.org<mailto:copelin at isoc.org>>
Subject: Important Updates on Email and Chatter Group Functionality in Fonteva - Your Feedback Matters!
Date: 12 January 2024 at 20:30:11 CET
To: Chapter Delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>>

Dear Chapter Delegates,

I hope this message finds you well. With the recent launch of Fonteva, we've received valuable feedback about the challenges some of you are facing in the communication processes. Your input is crucial to us, and we want to assure you that we are actively working to enhance the membership management and communication experience for all chapters.

While we strive to make these improvements, we want to equip those of you who’ve had problems with the necessary information to communicate seamlessly with your members. Below are key details that will assist you in navigating the email and chatter group functionalities in Fonteva.

One-way Communications:

Chapters can use the leader portal to send one-way communications to all members of their chapter, a subset of those members, or an individual member. Each Chapter has two designated communication officers who can send such emails. The system allows those emails to be sent as either promotional or transactional emails, with each serving a specific purpose. Promotional emails will go to all members except those who have opted out of email communications. Transactional emails will go to all members. For details of what is considered promotional vs transactional, each Chapter should refer to their local jurisdiction as the definition can vary from country to country.

We’ve outlined step-by-step instructions on how to send an email and provided a demonstration video.  They can be found on our community training site here<https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/>.

Two-way Communications:

Chapters can leverage Chatter Groups on the community portal for interactive two-way communication. In the Chatter Group, members and leaders can create posts, administer polls, and post questions.  There is a unique feature in Chatter Groups called topics. As Chatter Groups do not have subject headers, they use a “topics” feature to help organize posts by common themes.  Topics are created and identified by inputting a “#” symbol followed by a topic word or group of words (e.g. #AMSTransition).

Some members have inquired about receiving notifications of posts in Chatter Groups.  All members should receive notifications and can customize their post(s) notification settings. They can receive a notification for every post, a notification as a daily digest, or a notification in a weekly digest.  To change a notification setting, simply log into a Chatter Group in which you’re a member.  At the top of the page will be your member profile in that group.  Either click on “manage notifications” and select the desired setting or click on the drop-down menu next to your current notification setting. PLEASE NOTE: The sender of a post currently does not receive a notification of their own post.  This is a matter we are actively investigating.

There have also been inquiries about sending and responding to Chatter Group posts via email.  Yes, this can be done.  To share a post by email, from your preferred email provider send your email to the Group Email address of the Chatter Group (which can be found under the Group Details section in the Chatter Group). You can add a topic in the post by entering #Topic for single word topic or #[Add Topic] for a multi-word topic in the body of your email. To respond to a Chatter Group post, you can respond directly under the comment from the Chatter Group, or you can reply to the email. For more information on some of the features in Chatter Groups please review the demonstration on our community training site here<https://communitytraining.internetsociety.org/training/chatter-groups/>.

We have received various inquiries, concerns, and constructive suggestions related to Chapter communications. Below is a list of areas that we are actively working to enhance and address:

  *   Enhancing User Experience
  *   Improving topic capabilities, filtering, sorting, and featuring topics
  *   Implementing customized subject lines
  *   Enabling customized email addresses for chatter groups
  *   Facilitating sender post notifications
  *   Empowering Chapter Leaders with enhanced email capabilities
  *   Streamlining the process of opening reports from email notifications
  *   Introducing the option to add images to email posts
  *   Addressing text block character limitations

Your feedback has been instrumental in shaping our approach, and we are grateful for your continued support. If you encounter any other issues or have suggestions, please reach out to us at amshelp at isoc.org<mailto:amshelp at isoc.org>. We are committed to delivering a system that works seamlessly for both our dedicated staff and vibrant community.

Thank you for your understanding and collaboration as we work together to advance the mission of the Internet Society.

Best regards,

Andre Copelin
Vice President, Systems and Support
Internet Society

On 5 Mar 2024, at 13:12, levy syanseke via Chapter-delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>> wrote:

Hi Muhammad,

I have managed to navigate a few things.

I don't mind assisting where I can, if its something we have navigated so far..

Do advise when available and we can chat.

Regards

Levy Syanseke

Ramah Designs - Founder
Internet Society Zambia Chapter - Founding President

+260 978 210 494

*God is a Designer*

On Tue, 5 Mar 2024, 13:11 Mohammad Kawsar Uddin via Chapter-delegates, <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>> wrote:
Dear Chapter Leaders,
The new Chapter portal management system is complicated for me.Is there any easy to navigate and learn the new portal. Can anyone help me regarding this issue?

Best regards,
Mohammad Kawsar Uddin
Vice President
ISOC Bangladesh Chapter
Mobile: +8801712198039
_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
https://admin.internetsociety.org/622619/User/Login
View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/
_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
https://admin.internetsociety.org/622619/User/Login
View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/

_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
https://admin.internetsociety.org/622619/User/Login
View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/

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