[Chapter-delegates] Problems with new membership system: Update 14 February 2019

[Alfredo Calderon]

Dear Joyce:

I do have a question.  When you write "As of today we have just over 53,000
members".

   - Are these "active members" at the Global level?
   - Are these "active members" that 'opt-in' to receive communications
   from Global and local chapters?



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*Alfredo Calderon*
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On Thu, Feb 14, 2019 at 1:09 PM Joyce Dogniez <dogniez at isoc.org> wrote:

>
> Dear Colleagues,
>
>
>
> Following Andrew Sullivan's message to you yesterday, I am writing with an
> update on the urgent work we are doing to resolve the difficulties you are
> experiencing with the MemberNova membership platform that we announced last
> month.
>
>
>
> As Andrew noted, we have been focused on validating the data in the new
> system. This is a vital step in ensuring the integrity of that data to
> provide the necessary confidence to you and everyone who uses the platform
> that the data is accurate.
>
>
>
> Here is where we are today:
>
>
>
>    - So far, we have not identified any data migration issues. However,
>    there have been one or two instances of user roles not being properly
>    mapped. We are addressing these on a case by case basis.
>
>
>    - Our updated membership numbers are a result of the steps taken for
>    us to comply with the EU General Data Protection Regulation (GDPR) that
>    came into effect in 2018. If you'd like to find out more about this, please
>    have a look at the presentation made during the Chapter Advisory Council
>    call on September 2018.
>    <https://isoc.box.com/s/4e3ib3ymh3aqvdg6mjokx26xycvnwsie>
>
>
>    - As of today we have just over 53,000 members.
>
>
>    - In terms of the functionality of the platform, we'll be reaching out
>    on Tuesday 19 February with a fuller overview of what enhancements will be
>    made to MemberNova and when. We're sorry some of this has not been well
>    communicated and we are working to improve how we let you know we are
>    making changes.
>
>
>    - We also recognise that we did not clearly articulate what
>    functionality would be in Phase 1 and what will be in later phases. We are
>    sorry for overlooking that in our planning and communications and we will
>    be keeping you better informed of the process going forward.
>
>
>
> If you have specific questions on individual queries or chapter data
> please email Malisa Haley, Senior Director, Strategic Planning and
> Operations, haley at isoc.org with your data migration inquiry and we will
> look at your specific issue.
>
>
>
> Our intention with our new membership platform is to give you a modern,
> efficient and better method of running your Chapter and engaging with your
> community and the wider ISOC family. Please accept my apology for the
> issues your are experiencing. We are doing our utmost to resolve them as
> quickly and as efficiently as possible.
>
>
>
> Thank you
>
>
>
> Joyce Dogniez
>
> Vice President Community Engagement and Development
>
> Internet Society
>
> dogniez at isoc.org
>
>
>
> _______________________________________________
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>
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