<div dir="ltr"><div>Dear Joyce:</div><div><br></div><div>I do have a question. When you write "<font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704annotation-1acfb01fa7a645308cddba828dd921fe">As of today we have just over 53,000 members".</span></span></font></div><div><ul><li><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704annotation-1acfb01fa7a645308cddba828dd921fe">Are these "active members" at the Global level?</span></span></font></li><li><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704annotation-1acfb01fa7a645308cddba828dd921fe">Are these "active members" that 'opt-in' to receive communications from Global and local chapters? <br></span></span></font></li></ul></div><div><br><br><div id="WISESTAMP_SIG_24aebe1bd9e999574dee926d3799e838" title="WISESTAMP_SIG_24aebe1bd9e999574dee926d3799e838"><div><table style="color:ws-gmail-api-sig;max-width:600px;direction:ltr" class="main_html date__2019_02_14___17_28">
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</tbody></table> </div></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Feb 14, 2019 at 1:09 PM Joyce Dogniez <<a href="mailto:dogniez@isoc.org">dogniez@isoc.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">
<br>
<blockquote type="cite">
<div dir="ltr">
<div class="gmail-m_-4519643234083495704WordSection1">
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">Dear Colleagues,</span><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><u></u><font color="#000000"> </font><u></u></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">Following Andrew Sullivan's message to you yesterday, I am writing with
an update on the urgent work we are doing to resolve the difficulties you are experiencing with the MemberNova membership platform that we announced last month. </span><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><u></u><font color="#000000"> </font><u></u></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">As Andrew noted, we have been focused on validating the data in the
new system. This is a vital step in ensuring the integrity of that data to provide the necessary confidence to you and everyone who uses the platform that the data is accurate. </span><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><u></u><font color="#000000"> </font><u></u></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">Here is where we are today:</span><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><u></u><font color="#000000"> </font><u></u></p>
<ul style="margin-bottom:0in" type="disc">
<li class="gmail-m_-4519643234083495704list-bullet1" style="margin-right:0in;margin-left:0in"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">So far, we have not identified any data migration issues.
However, there have been one or two instances of user roles not being properly mapped. We are addressing these on a case by case basis.</span><u></u><u></u></span></font></li></ul>
<ul style="margin-bottom:0in" type="disc">
<li class="gmail-m_-4519643234083495704list-bullet1" style="margin-right:0in;margin-left:0in"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">Our updated membership numbers are a result of the steps
taken for us to comply with the EU General Data Protection Regulation (GDPR) that came into effect in 2018. If you'd like to find out more about this, please have a look at the presentation made during the Chapter Advisory Council call on<a href="https://isoc.box.com/s/4e3ib3ymh3aqvdg6mjokx26xycvnwsie" target="_blank"> September
2018. </a> </span><u></u><u></u></span></font></li></ul>
<ul style="margin-bottom:0in" type="disc">
<li class="gmail-m_-4519643234083495704list-bullet1" style="margin-right:0in;margin-left:0in"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704annotation-1acfb01fa7a645308cddba828dd921fe">As of today we have just
over 53,000 members. </span><u></u><u></u></span></font></li></ul>
<ul style="margin-bottom:0in" type="disc">
<li class="gmail-m_-4519643234083495704list-bullet1" style="margin-right:0in;margin-left:0in"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">In terms of the functionality of the platform, we'll
be reaching out on Tuesday 19 February with a fuller overview of what enhancements will be made to MemberNova and when. We're sorry some of this has not been well communicated and we are working to improve how we let you know we are making changes.</span><u></u><u></u></span></font></li></ul>
<ul style="margin-bottom:0in" type="disc">
<li class="gmail-m_-4519643234083495704list-bullet1" style="margin-right:0in;margin-left:0in"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">We also recognise that we did not clearly articulate
what functionality would be in Phase 1 and what will be in later phases. We are sorry for overlooking that in our planning and communications and we will be keeping you better informed of the process going forward.</span><u></u><u></u></span></font></li></ul>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><u></u><font color="#000000"> </font><u></u></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">If you have specific questions on individual queries or chapter data
please email Malisa Haley, Senior Director, Strategic Planning and Operations, <a href="mailto:haley@isoc.org" target="_blank">haley@isoc.org</a> with your data migration inquiry and we will look at your specific issue.</span><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><u></u><font color="#000000"> </font><u></u></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">Our intention with our new membership platform is to give you a modern,
efficient and better method of running your Chapter and engaging with your community and the wider ISOC family. Please accept my apology for the issues your are experiencing. We are doing our utmost to resolve them as quickly and as efficiently as possible. </span><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><u></u><font color="#000000"> </font><u></u></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">Thank you</span><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><u></u><font color="#000000"> </font><u></u></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">Joyce Dogniez</span><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">Vice President Community Engagement and Development</span><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166">Internet Society</span><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><span class="gmail-m_-4519643234083495704author-6224166"><a href="mailto:dogniez@isoc.org" target="_blank">dogniez@isoc.org</a></span><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><u></u><font color="#000000"> </font><u></u></p>
</div>
</div>
</blockquote>
</div>
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