[Chapter-delegates] Problems with new membership system

[JOHN MORE]

Data loss is one thing and understandable, but I am afraid major design flaws in how the email system no longer works are not as understandable. 

I hope these are also being addressed. ISOC should ask itself why Chapters, such as ours, use MailChimp and Eventbrite for Chapter management. 

To be clear I am sure you are working to address the issues being raised by everyone. 

Yours,

John

John More 

> On Feb 13, 2019, at 8:48 PM, Veni Markovski <veni at veni.com> wrote:
> 
> Thanks, Andrew. 
> I was just about to write to John and Eduardo, that you and colleagues at ISOC are staying on top of things - as visible from your two messages.
> 
> Shift (in data) happens. I've gone in some of these during my tenure as an ISP owner in Bulgaria, so I know how you folks feel and what efforts you put to resolve issues. Best of luck!
> 
> v/
> 
>> On 02/13/19 19:50, Andrew Sullivan wrote:
>> Dear colleagues,
>> 
>> There has been a lot of additional discussion about the new AMS today.
>> I want to follow up with all of you about the status.
>> 
>> We continue to validate the data.  We are unsure when we will complete
>> that.  If we completely resolve every issue, we will send a notice
>> right away.  If the issues are not completely resolved before 17:00
>> UTC (12:00 EST, which is where most of the staff working this problem
>> are) tomorrowe, we will send another status update then.  If the
>> problem is not resolved by 22:00 UTC (17:00 EST) tomorrow, we will
>> send another status, with a new schedule for updates.
>> 
>> We are confirming whether there has in fact been any data loss during
>> migration.  If there has, you will hear about it as soon as we have
>> confirmed it.  The old system remains set aside and mothballed in
>> order to ensure that no data loss is possible there, so this data is
>> not lost as such.  But there have been transactions in the new system
>> since the AMS opened after the migration, so we are proceeding as
>> though our post-transition validation was accurate until we have clear
>> evidence of loss of data.
>> 
>> It should be noted that, in keeping with communications prior to the
>> change over, some discrepancies in numbers were expected.  So the fact
>> of differences as such does not necessarily indicate a problem.  Some
>> of the numbers reported are somewhat surprising to us, however, which
>> is why we are undertaking this comprehensive review before concluding
>> nothing is wrong.
>> 
>> At the same time, I want to note that we believe we have prevented the
>> recurrence of the "empty mail" problem that people saw over the past
>> 24 hours.
>> 
>> I apologise for the disruption this has caused, I understand your
>> frustration at the difficulty we are having, and I apologise that I am
>> unable to answer all your questions right now.  We are working to
>> correct any problem, and will keep you updated as we make progress.
>> 
>> Best regards,
>> 
>> Andrew
>> 
>> On Wed, Feb 13, 2019 at 10:19:08AM +0000, Andrew Sullivan wrote:
>>> Dear colleagues,
>>> 
>>> I want you to know that we are aware of some of the concerns regarding
>>> the new AMS and the difficulties people are having with it.  I've
>>> asked the team responsible for a more comprehensive response than
>>> this, but I wanted to let you know in the meantime that we're
>>> listening and taking these concerns seriously.  All of the issues are
>>> important, but as an one-time data person I'm particularly concerned
>>> about the reports of missing members that seem to be unrelated to the
>>> GDPR-related changes in rolls that happened last year.  Please stand
>>> by while we figure out what is going on.
>>> 
>>> Independent of that, we're aware of an email that might have looked
>>> suspicious that was sent to a number of people in the past 24 hours.
>>> We're also working out what happened there, but it does appear to have
>>> been generated by the system and is not a phishing attempt as near as
>>> we can tell.  Again, you'll hear more from the relevant staff soon.
>>> 
>>> I thank you for your forebearance as we attempt to make ensure that we
>>> have the right tools to enable the whole Internet Society, community
>>> and staff, function well together.
>>> 
>>> Best regards,
>>> 
>>> A
>>> 
>>> -- 
>>> Andrew Sullivan
>>> President & CEO, Internet Society
>>> sullivan at isoc.org
>>> +1 517 885 3587
>>> _______________________________________________
>>> As an Internet Society Chapter Officer you are automatically subscribed
>>> to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
>>> https://admin.internetsociety.org/622619/User/Login
> 
> -- 
> 
> Best regards, 
> Veni
> http://www.veni.com
> pgp:5BA1366E veni at veni.com
> 
> The opinions expressed above are those of the 
> author, not of any organizations, associated 
> with or related to him in any given way. 
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
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