[Chapter-delegates] Problems with new membership system

[Veni Markovski]

Thanks, Andrew.
I was just about to write to John and Eduardo, that you and colleagues
at ISOC are staying on top of things - as visible from your two messages.

Shift (in data) happens. I've gone in some of these during my tenure as
an ISP owner in Bulgaria, so I know how you folks feel and what efforts
you put to resolve issues. Best of luck!

v/

On 02/13/19 19:50, Andrew Sullivan wrote:
> Dear colleagues,
>
> There has been a lot of additional discussion about the new AMS today.
> I want to follow up with all of you about the status.
>
> We continue to validate the data.  We are unsure when we will complete
> that.  If we completely resolve every issue, we will send a notice
> right away.  If the issues are not completely resolved before 17:00
> UTC (12:00 EST, which is where most of the staff working this problem
> are) tomorrowe, we will send another status update then.  If the
> problem is not resolved by 22:00 UTC (17:00 EST) tomorrow, we will
> send another status, with a new schedule for updates.
>
> We are confirming whether there has in fact been any data loss during
> migration.  If there has, you will hear about it as soon as we have
> confirmed it.  The old system remains set aside and mothballed in
> order to ensure that no data loss is possible there, so this data is
> not lost as such.  But there have been transactions in the new system
> since the AMS opened after the migration, so we are proceeding as
> though our post-transition validation was accurate until we have clear
> evidence of loss of data.
>
> It should be noted that, in keeping with communications prior to the
> change over, some discrepancies in numbers were expected.  So the fact
> of differences as such does not necessarily indicate a problem.  Some
> of the numbers reported are somewhat surprising to us, however, which
> is why we are undertaking this comprehensive review before concluding
> nothing is wrong.
>
> At the same time, I want to note that we believe we have prevented the
> recurrence of the "empty mail" problem that people saw over the past
> 24 hours.
>
> I apologise for the disruption this has caused, I understand your
> frustration at the difficulty we are having, and I apologise that I am
> unable to answer all your questions right now.  We are working to
> correct any problem, and will keep you updated as we make progress.
>
> Best regards,
>
> Andrew
>
> On Wed, Feb 13, 2019 at 10:19:08AM +0000, Andrew Sullivan wrote:
>> Dear colleagues,
>>
>> I want you to know that we are aware of some of the concerns regarding
>> the new AMS and the difficulties people are having with it.  I've
>> asked the team responsible for a more comprehensive response than
>> this, but I wanted to let you know in the meantime that we're
>> listening and taking these concerns seriously.  All of the issues are
>> important, but as an one-time data person I'm particularly concerned
>> about the reports of missing members that seem to be unrelated to the
>> GDPR-related changes in rolls that happened last year.  Please stand
>> by while we figure out what is going on.
>>
>> Independent of that, we're aware of an email that might have looked
>> suspicious that was sent to a number of people in the past 24 hours.
>> We're also working out what happened there, but it does appear to have
>> been generated by the system and is not a phishing attempt as near as
>> we can tell.  Again, you'll hear more from the relevant staff soon.
>>
>> I thank you for your forebearance as we attempt to make ensure that we
>> have the right tools to enable the whole Internet Society, community
>> and staff, function well together.
>>
>> Best regards,
>>
>> A
>>
>> -- 
>> Andrew Sullivan
>> President & CEO, Internet Society
>> sullivan at isoc.org
>> +1 517 885 3587
>> _______________________________________________
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-- 

Best regards, 
Veni
http://www.veni.com
pgp:5BA1366E veni at veni.com

The opinions expressed above are those of the 
author, not of any organizations, associated 
with or related to him in any given way. 

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