[Chapter-delegates] Problems with new membership system

[Jose R. de la Cruz III]

Mr. Sullivan:

We, the Internet Society, MUST be capable of handling transitions to new
systems. The way the new AMS has been implemented does not show the global
community we can do it correctly. It seems that testing procedures were not
fully implemented, and that communication with chapter leaders did not
influence the design of the interface. An Association Membership System
MUST enable authorized users to perform their duty, that is, manage the
membership. The "new" system, at this point, hinders chapter leaders
capabilities.

I sincerely hope that this mess is sorted out quickly and efficiently.

Thank you,

José R. de la Cruz
jrdelacruz at acm.org
Vice President, Puerto Rico Chapter


On Wed, Feb 13, 2019 at 6:20 AM Andrew Sullivan <sullivan at isoc.org> wrote:

> Dear colleagues,
>
> I want you to know that we are aware of some of the concerns regarding
> the new AMS and the difficulties people are having with it.  I've
> asked the team responsible for a more comprehensive response than
> this, but I wanted to let you know in the meantime that we're
> listening and taking these concerns seriously.  All of the issues are
> important, but as an one-time data person I'm particularly concerned
> about the reports of missing members that seem to be unrelated to the
> GDPR-related changes in rolls that happened last year.  Please stand
> by while we figure out what is going on.
>
> Independent of that, we're aware of an email that might have looked
> suspicious that was sent to a number of people in the past 24 hours.
> We're also working out what happened there, but it does appear to have
> been generated by the system and is not a phishing attempt as near as
> we can tell.  Again, you'll hear more from the relevant staff soon.
>
> I thank you for your forebearance as we attempt to make ensure that we
> have the right tools to enable the whole Internet Society, community
> and staff, function well together.
>
> Best regards,
>
> A
>
> --
> Andrew Sullivan
> President & CEO, Internet Society
> sullivan at isoc.org
> +1 517 885 3587
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