[Chapter-delegates] Persistent problems with new membership system

Wed Aug 21 01:33:45 PDT 2019

Hi Joly —

"One simple problem issue that A11ySIG President M.Shabbir diagnosed is that there is no way for Chapters/SIGs to customize the immediate auto-response when a Global member applies to join a Chapter via the AMS. In our case this would be "Thanks for your interest. Please fill out our registration form”."

Actually we do have this ability in the new platform, as with the old one.  Just let us know what verbiage you’d like to send when people apply to (or express interest in) your SIG via MemberNova.  We can set that up for any SIG or Chapter.  

Siva, while the City value is now there and sortable, you’re right that the ability to "multi-select and action” is not.  The reasons for that are complex, as is the actual solution, so all I can say is that by the October/November timeframe that ability will be in the platform.  It’s one of the top enhancements for the Chapters-side of MemberNova, and is a much-requested feature.  

Stand by for more updates on that one in Q4 - meanwhile, if you need any custom auto-response like what Joly is asking for, just let us know - via the amshelp at isoc.org <mailto:amshelp at isoc.org> channel please.

Thanks—

Lincoln 

Lincoln McNey
Director, Global IT
The Internet Society
+41.798.63.33.90
mcney at isoc.org

> On 21 Aug 2019, at 06:03, Joly MacFie via Chapter-delegates <chapter-delegates at elists.isoc.org> wrote:
> 
> Siva, I think you are conflating ISOC-NY and A11ySIG here. I now admin the latter not the former.
> 
> One simple problem issue that A11ySIG President M.Shabbir diagnosed is that there is no way for Chapters/SIGs to customize the immediate auto-response when a Global member applies to join a Chapter via the AMS. In our case this would be "Thanks for your interest. Please fill out our registration form". As it is, by the time I get round to asking for this, often the path has grown cold, and there is no follow up. While this does adversely affect our membership numbers, it does certainly mean those that do make it through the process are more likely to be engaged!
> 
> BTW, as befits our mission, we made some effort to make A11ySIG's join form <https://www.a11ysig.org/join/> accessible. We use Gravity Forms <https://www.gravityforms.com/> with the WCAG 2.0 form fields for Gravity Forms <https://wordpress.org/plugins/gravity-forms-wcag-20-form-fields/> plugin.
> 
> joly
> 
> On Tue, Aug 20, 2019 at 11:00 PM sivasubramanian muthusamy via Chapter-delegates <chapter-delegates at elists.isoc.org <mailto:chapter-delegates at elists.isoc.org>> wrote:
> 
> We wanted to do something similar, I set up a Google form to ask for certain details such as affiliations to other organizations and the name of the organization the applicant works for.  These details were asked for from the pending applicants, some of whom were willing to fill up the expanded Google form.  We had the same difficulty adding them as members, we managed to do that once, but if there is some way AMS could provide the facility for Chapters to take over the design of the forms after "Join a Chapter" =>  "ISOC NY" (chosen) by the Global Member.  The ISOC NY / ISOC Chennai form, if any, has to be designed by the respective Chapter and the data integrated into AMS Chapter data, with the Chapter's choice of necessary 'buttons' such as "approve all" "archive" etc... Or, the Chapter form could be external as you have designed, with the functionality in AMS to locate and select multiple records by a bulk input of externally approved names, and bulk approve in the AMS.
> 
> The issues I have raised earlier about migration still remain unresolved. We have lost all old records.
> 
> Sivasubramanian M
> 
> 
> Sivasubramanian M <https://www.facebook.com/sivasubramanian.muthusamy>
> twitter.com/shivaindia <http://twitter.com/shivaindia>
> 
> On Wed, Aug 21, 2019 at 6:19 AM Joly MacFie <joly at punkcast.com <mailto:joly at punkcast.com>> wrote:
> This is a different issue to the one I raised in the attached thread, so I have snipped that.
> 
> I am not sure if this will help you, Siva, but I have learnt that, rather than being distracted by the "pending membership applications" section with it's attractive red number - one is way better off going to bottom of the dashboard to "manage subscriptions" - there is better functionality there.
> 
> The problem I have on A11ySIG is that we have a separate registration form. I find that if I then take applicants and manually add them as members, while the AMS will recognize that they are already a global member, if they have a pending application in the AMS that status is unaltered. Thus while I have already added them manually, I then have to search the pending members and "approve" to take them of the pending list. Which is a PITA (technical term).
> 
> Our SIG president M. Shabbir, promised to raise this at the current ChAC meeting.
> 
> 
> 
> On Tue, Aug 20, 2019 at 11:58 AM sivasubramanian muthusamy via Chapter-delegates <chapter-delegates at elists.isoc.org <mailto:chapter-delegates at elists.isoc.org>> wrote:
> Hello,
> 
> To manage the Chennai Chapter membership applicants, I log into AMS periodically to find an accumulation of 50 - 100 applicants, (at the moment it is 156 members, the list shows Name, email, and city (if disclosed) and beyond that, to assess the relevance of the application, each name has to clicked on one by one (which would take about 6 hours every time), and to go to the next name, it requires to go back to the list, which if a sorted list, does not automatically reappear sorted, so there are multiple steps involved in going to the next name on the sorted list. In the case of Chennai, the number of applicants from this relevant geographical region is 21 out of a total of 156, but in the sorted mode, all or most of the 21 can be selected, but there is no "approve" button. Applicants have to be approved one by one, and after every name, the remaining list of names can be accessed after repeating the process of specifying "more filters".
> 
> The limits on the functionality of AMS has been discussed over and over again, now we have a new membership with the same limitations. Why is it difficult to "approve" as a bulk action in the sorted mode?
> 
> Thank you.
> 
> 
> Sivasubramanian M <https://www.facebook.com/sivasubramanian.muthusamy>
> Internet Society India Chennai.
> twitter.com/shivaindia <http://twitter.com/shivaindia>
> 
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