[Chapter-delegates] Membership Management and Surveys

[Susannah Gray]

Hi Christine,

Thanks so much for your response:


On 15/08/2018 11:06, Christine Saegesser wrote:
> Hi Susannah,
>
> Thanks for sharing these questions on the list. Here some more 
> background on both topics:
> *
> *
> *Association Management System (AMS) replacement project
> ==================================================*
>
> This project was started in late 2016 and the Chapter Advisory Council 
> Steering Committee has been kept in the loop throughout the 
> process. For the last several years there has been dialog with 
> the Chapters with the latest update being a presentation 
> made by Lincoln McNey and Malisa Haley on the Chapter Advisory Council 
> Steering Committee's June 2018 call.
>
> - The presentation made on this occasion is available here: 
> https://isoc.box.com/s/0b1otw56b09unh4glvuf8ow534nah07q
>
> - The recording of this call is available 
> here: https://isoc.box.com/s/xro5lqo8qem1ihgblqmdbjr1s2iph2g5
>
- Excellent, thanks for these links.
> The specifications on which the choice of the new system 
> (MemberNova) were, among many other aspects that needed to be 
> considered, based on an ongoing dialogue with the Chapters. 
> The Chapter part of this project is indeed a significant one even 
> though the use of the tool as such (and thus the need for 
> compatibility) will be much broader than the Chapter community (incl. 
> individual members, organizational members, grants management, event 
> management, etc.).
>
> There were a lot of pieces that had to be brought together throughout 
> this process. However, what ultimately drove the selection of the 
> MemberNova platform was Chapter-based functionality, which, given our 
> priority to support our Chapters, was "weighted" higher than any other 
> area of functionality.
>
> Going forward, the plan is to invite a set of Chapter representatives 
> to do some early testing and provide feedback on the Beta system. We 
> expect this to happen in early in Q4.
- Great. And I see that the planned timeline is to go live in early 
2019, so we won't have too long to wait until we can get our hands on an 
improved system.
>
> An update on the AMS replacement project will also be on the agenda of 
> the next full Chapter Advisory call on 18 September.
- I hope to be able to attend and find out more.
> *
> *
> *Surveys
> =======*
>
> We do indeed use surveys from time to time to gather input from the 
> members and Chapters to gather feedback. One such survey is the recent 
> "Tools survey" that was shared with all Internet Society members 
> worldwide to gain a better understanding of the tools our Internet 
> Society community uses for communication and how we might use those 
> tools to more effectively serve our members and improve their 
> membership experience. A total of 2038 members 
> responded.  The feedback and data collected from this survey will 
> be analyzed to help us identify future communications and engagement 
> tools to implement for our communities going forward.
>
> While this survey was open for all individual members, we can consider 
> a more Chapter specific version of this going forward.
- I think it would be beneficial to both ISOC and the Chapters to 
conduct yearly Chapter surveys to gauge needs/offer two-way feedback etc 
in addition to the Chapter evaluations that are already conducted. 
Perhaps this is something I can discuss further with the ChAC.
>
> Another survey that was just shared with the Chapter leaders earlier 
> today is a survey that asks for feedback and suggestions for 
> improvement of the Internet Society's Beyond the Net funding 
> support. Please do watch out for this message as your feedback is key 
> to making sure these tools are useful and relevant for the Chapters!
  - Yes, I saw this and have provided input.
>
> *Some other opportunities for Chapter volunteers to help shape what we do
> =============================================================*
>
> This year, we are also working with Chapter volunteers on various 
> other projects, such as:
>
> - The selection of Beyond the Net medium and large project (this is 
> the first time the Selection Committee is made up exclusively by 
> Chapter volunteers)
>
> - The revision of the Chapter Performance Evaluation Criteria: we have 
> a group of 19 Chapter volunteers from all 6 regions who is currently 
> busy revising the set of criteria used for this evaluation.
>
> We hope that this provides some useful answers to the points you 
> brought up and look forward to discussing these as we go along.
- Yes, thank you again for this information.

Susannah

President
San Francisco Bay Area Internet Society Chapter
www.sfbayisoc.org



>
> Best,
>
> Christine
>
> ---------------------------------------------------------------
> Internet Society (ISOC)
> Christine Saegesser Baethge
> Senior Manager Global Chapter Development
> Website: www.InternetSociety.org
> ---------------------------------------------------------------
>
>
>> On 14. Aug 2018, at 20:08, Susannah Gray <susannah.gray at gmail.com> wrote:
>>
>> Hi all,
>>
>> I'm not sure who to direct these two questions to so I'm throwing 
>> them out here in the hope that the right person will jump in 
>> and provide more details:
>>
>> - Todd mentioned that a new membership management portal is in the 
>> works (AMS project/Membernova). He noted that the ChAC was given a 
>> presentation about this and that ISOC is moving ahead with 
>> implementation. Where can I find details regarding this? Is this 
>> presentation online somewhere? What are the expected implementation 
>> timelines? Were the Chapters surveyed about their needs for 
>> membership management? Can the ChAC provide more insight (perhaps it 
>> was discussed in a ChAC call that I missed)?
>>
>> - Chapters survey: does ISOC ever conduct surveys to gather feedback, 
>> from Chapters, on the support/communication/tools etc it provides to 
>> the Chapters?
>>
>> Thanks in advance for your input.
>>
>> Susannah
>>
>>
>> Susannah Gray
>> President
>> San Francisco Bay Area Internet Society Chapter
>> www.sfbayisoc.org
>>
>>
>> _______________________________________________
>> As an Internet Society Chapter Officer you are automatically subscribed
>> to this list, which is regularly synchronized with the Internet Society
>> Chapter Portal (AMS): https://portal.isoc.org
>

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