[Chapter-delegates] Membership Database Maintenance

[Paul Brooks]

On 13/03/2013 7:43 PM, Julian Vincent wrote:
>
> Can I suggest something different ie
>
> 1. Since members primarily interact/interface with their chapters
> 2. Why not let members sign up on chapter sites instead
> 3. Chapters can then provide members database to HQ every month to then be updated
> into the AMS
> 4. Hence if prospect new members go to isoc.org <http://isoc.org>, they will then be
> pointed to the respective chapter website
> 5. This way members will get to know their chapters and its activities before
> deciding to sign up and hopefully engage and contribute.
>

Julian - in practice this is close to how we do it  in ISOC-AU now. Because we charge
a membership fee, they have to sign up at our local webpage so we can capture
credit-card details etc, and comply with Australian privacy legislation.

The process here in Australia is:
1. Prospective member sign up at isoc.org, and we get them in AMS as possible members
2. We send them a polite email pointed them to our local membership signup page at
www.internetsociety.org.au, and pointing out there is a fee involved
3. Hopefully they fill in our local form, we process their details and payment
4. We enter them in our local membership system and local mailing lists
5. If they came through ISOC first, we find their prospective member record and flag
them as a real member of the chapter in AMS
6. If they came to the local site first, we re-key their details into AMS - eventually.

For infrequent signups this works OK. If signups were more frequent we'd want to set
up a more automated transfer from our local system into AMS, rather than re-keying
them manually.
Most new members come directly, and bypass the ISOC global site.

I agree, it would be fantastic if, on the ISOC global page, as soon as they selected
the Australian chapter they were presented with the link and a message to our local
signup page instead of proceeding, to save the new member-to-be keying in their
information twice -.

(even better, the ISOC site auto-filled-in all the fields in our local form that the
member-to-be has already typed into the ISOC page!)

Hope this helps.

Paul.
>
> Thank you.
>
> Cheers,
>
> Julian Vincent
> Chair
> Malaysian Chapter
>
> On Mar 13, 2013 2:52 PM, "Paul Brooks" <paul.brooks at isoc-au.org.au
> <mailto:paul.brooks at isoc-au.org.au>> wrote:
>
>     On 9/03/2013 1:38 AM, Ted Mooney wrote:
>>     To all Internet Society Chapters,
>>
>>     ISOC Staff are undertaking a long overdue maintenance of our database.  We are
>>     starting with member records and want you to know the plan and what it means
>>     for you.
>>
>>     Over the course of the next two to four weeks, we will monitor all primary
>>     email addresses of all member records.  Any email address that returns four
>>     "hard bounces" to our system will flag that member record as "unreachable".  At
>>     the end of four weeks we will unsubscribe all such records in the database from
>>     receiving email from ISOC, and we will cancel these memberships.  
>>
>>     We will not, at this time remove any name from the database.  We will also,
>>     within two weeks following this action,  compile a list of all removed members
>>     and make that list available to all Chapters affected.
>
>     Ted - can I suggest a better process might be to compile the list of all
>     candidates for deletion, make that list available to the chapter to
>     resolve/confirm/check *before* cancelling the memberships, and only unsubscribe
>     + cancel those that the chapter confirms are no longer members or have not been
>     able to contact locally?
>
>     If a contact has multiple email addresses listed, if the primary one returns
>     bounces will your process attempt to contact the secondary email addresses
>     before cancelling their membership?
>
>
>     Might be a smaller chance of embarrassing collateral damage and false negatives
>     causing people to be incorrectly cancelled and having to be reinstated again if
>     things are done in this sequence.
>
>     Regards,
>         Paul.
>
>     -- 
>     Paul Brooks
>     Board member
>     ISOC-AU - Internet Society of Australia
>
>
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>
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-- 
Paul Brooks
Board member
ISOC-AU - Internet Society of Australia

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