[Chapter-delegates] Bug in the AMS system

Thu Aug 12 18:28:22 PDT 2010

hi Alejandro, all,

Please accept our apologies for the unfortunate choice of words. The  
request was motivated out of consideration for others in terms of the  
volume of traffic to the list rather than anything else.  Perhaps, a  
solution, as Franck noted, would be to set up a mailing list for  
reporting bugs (as distinct from feature requests?) where the archives  
are public. That way those who are interested in the conversation  
could subscribe, and the archives would be visible.

I'll talk with my colleagues to see what is possible.

Best wishes
Anne
--

On 13/08/2010, at 4:39 AM, Alejandro Pisanty wrote:

> Sabrina,
>
> I will take exception to the use of "polluting" in the sense you've  
> used it here; I find it excessive.
>
> I do think that most bug reports should be made discreetly and  
> directly to those responsible for confirming and repairing them. We  
> all know bugs, and we should therefore know we never are 100% sure  
> what we find is actually a bug.
>
> And, there is no need to leverage the power of the group just to  
> report a bug. In fact that conduct can be nasty and useless, and  
> only cause hurt in relationships in the long run.
>
> But... there is also room for discussion that must be preserved. We  
> may not be sure if something is going wrong and wish to ask  
> colleagues whether they are seeing the same as we do, for example,  
> or warn others about it, which is not going to happen by the silent  
> route.
>
> So I guess we can all agree that it better to report bugs to the  
> people who can act on them, but can't really forbid their discussion  
> on the list.
>
> Yours,
>
> Alejandro Pisanty
>
>
> .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . .  .  .  .  .  .
>     Dr. Alejandro Pisanty
> UNAM, Av. Universidad 3000, 04510 Mexico DF Mexico
>
> Tels. +52-(1)-55-5105-6044, +52-(1)-55-5418-3732
>
> * Mi blog/My blog: http://pisanty.blogspot.com
> * LinkedIn profile: http://www.linkedin.com/in/pisanty
> * Twitter: http://twitter.com/apisanty
> * Unete al grupo UNAM en LinkedIn, http://www.linkedin.com/e/gis/22285/4A106C0C8614
>
> * Ven a ISOC Mexico, http://www.isoc.org.mx, ISOC http://www.isoc.org
> *Participa en ICANN, http://www.icann.org
> .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
>
>
> On Thu, 12 Aug 2010, Sabrina Wilmot wrote:
>
>> Date: Thu, 12 Aug 2010 11:42:33 +0100
>> From: Sabrina Wilmot <wilmot at isoc.org>
>> To: Norbert Klein <nhklein at gmx.net>,
>>    Eduardo Diaz <eduardodiazrivera at gmail.com>
>> Cc: 'Chapter Delegates' <chapter-delegates at elists.isoc.org>
>> Subject: Re: [Chapter-delegates] Bug in the AMS system
>> Dear Eduardo and Norbert,
>>
>> Thanks very much for your messages and feedback to the AMS which  
>> are appreciated!
>>
>> I can re-assure you that my colleagues from the AMS team work very  
>> hard and try to fullfill all the requests that come in. However,  
>> one size never fits all and we need to balance the needs and  
>> requirements of the majority. Not an easy job and it can leave  
>> disappointment for some. You probably know this from your own  
>> projects.
>>
>> Please keep sending your suggestions to the AMS team (rather than  
>> poluting this list) as it is very helpful to us in developing the  
>> AMS further. I especially would like to thank Norbert at this point  
>> for his valuable contributions and advise he has given us about the  
>> usability of the AMS.
>>
>> Thanks,
>> Sabrina Wilmot
>> ISOC
>>
>>
>> On 8/12/2010 11:12 AM, Norbert Klein wrote:
>>> Dear Eduardo,
>>> thanks for sharing this - so I do not feel any longer as if I were  
>>> the only one who sees problems.
>>> The Cambodia Chapter is not yet really functional, because we  
>>> wanted to start-up with a membership drive using the ISOC system  
>>> provided - but with every new user, we still discover something  
>>> which is not clear or creates questions for the new user, where we  
>>> hoped it would rather provide an easily understandable inviting  
>>> access.
>>> Thanks to those at HQ who work on it - but it takes much more time  
>>> than we thought. Now some little changes have not been made  
>>> because of the holidays - I remember holidays, but how can I  
>>> explain this here, where - European, Western, whatever traditional  
>>> - holidays do not exist. Or how to explain, in our vibrant,  
>>> emerging IT world, that ISOC - the INTERNET society - does not  
>>> allocate more staff time to have its core software - the  
>>> membership admin - redone in in a couple of weeks, and not only in  
>>> several years.
>>> But still: The Internet is for everyone! So we continue to struggle,
>>> Norbert Klein
>>> Chair, Cambodia Chapter
>>> On 08/12/2010 06:41 AM, Eduardo Diaz wrote:
>>>> I just created a test user account with my email and the system  
>>>> allowed it. The bug happens to be the fact that it allowed me to  
>>>> create and account with an email that already existed. When I  
>>>> looked at the account, it changed my previously selected name,  
>>>> i.e. Eduardo Diaz and changed it to Test Account which was the  
>>>> user name that I used to create the account. The system should  
>>>> not allow this behaviour.
>>>> Every time I use this system something goes wrong.
>>>> Please verify and let me know.
>>>> -ed
>>>> -- 
>>>> NOTICE: The information contained in this e-mail message is  
>>>> intended only for the personal and confidential use of the  
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>>> -- 
>>> If you want to know what is going on in Cambodia, please visit
>>> The Mirror, a regular review of the Cambodian language press in  
>>> English.
>>> This is the latest weekly editorial of the Mirror:
>>> Preah Vihear – Prime Minister Hun Sen's Solution: “Dialogue, No  
>>> Winning or Losing” Sunday, 8.8.2010
>>> http://wp.me/p2Gyf-1CL
>>> (to read it, click on the line above.)
>>> And here is something new every day:
>>> http://cambodiamirror.wordpress.com
>>> ------------------------------------------------------------------------
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>>
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Anne Lord, Senior Manager                             <lord at isoc.org>
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