[Chapter-delegates] Facebook scam spam solution

[Charles Mok (gmail)]

I got many of these too. Apparently Meta has been outsourcing the handling
of these complaints while downsizing their staff, so it's a general and
global problem. I also wonder if folks have received such messages in their
own languages too, because for me, I got most of them in Chinese, with a
few in English. If it is in all different languages then it may indicate a
global group operation. If it is only in Chinese and English, then I would
have to suspect them to be China-originated :)

Charles
(sorry for the previous botched message.)

On Mon, Jan 15, 2024 at 1:34 PM Joly MacFie via Chapter-delegates <
chapter-delegates at elists.isoc.org> wrote:

> Since I livestream for a number of Chapters I have editor/task manager
> rights on many of their facebook 'business' pages. In the last week a
> bunch of scam spam has started showing up on pretty much all of them. It
> takes the form of a message from '*Group XXXX*' where XXXX is a number,
> containing copy such as "*Your fanpage has received a copyright warning,
> you need to contact and confirm your page." *or "*Your Facebook page will
> be permanently deleted due to a post that infringes our trademark rights"*
>
> While these can be dismissed or reported as spam, what enables them in the
> first place is a, I guess, new FB feature called '*Guest Chat*', where
> anyone can anonymously message a page. To get rid of these once and for
> all, the only solution is to disable the feature.
>
> Here is FB's page on how to do this
> https://www.facebook.com/business/help/1343862509336154
>
> My method is
>
> 1) login to your Chapter page
> 2) https://business.facebook.com/latest/inbox/settings/chat_plugin
> 3) click'*Customize Your Chat Plugin*
> 4) toggle off *Guest Chat*
> 5) click *Publish* in the bottom right
>
> Happy remediation!
>
> Joly
>
> --
> --------------------------------------
> Joly MacFie  +12185659365
> --------------------------------------
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