[Chapter-delegates] Important Updates on Email and Chatter Group Functionality in Fonteva - Your Feedback Matters!

Sat Jan 13 03:55:50 PST 2024

Screens that keep showing what I have been confronting since December.
Still not resolved.

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[image: photo]

Alfredo Calderon
eLearning Consultant

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On Fri, Jan 12, 2024 at 3:30 PM Andre Copelin via Chapter-delegates <
chapter-delegates at elists.isoc.org> wrote:

> Dear Chapter Delegates,
>
>
>
> I hope this message finds you well. With the recent launch of Fonteva,
> we've received valuable feedback about the challenges some of you are
> facing in the communication processes. Your input is crucial to us, and we
> want to assure you that we are actively working to enhance the membership
> management and communication experience for all chapters.
>
>
>
> While we strive to make these improvements, we want to equip those of you
> who’ve had problems with the necessary information to communicate
> seamlessly with your members. Below are key details that will assist you in
> navigating the email and chatter group functionalities in Fonteva.
>
>
>
> *One-way Communications:*
>
>
>
> Chapters can use the leader portal to send one-way communications to all
> members of their chapter, a subset of those members, or an individual
> member. Each Chapter has two designated communication officers who can send
> such emails. The system allows those emails to be sent as either
> promotional or transactional emails, with each serving a specific purpose.
> Promotional emails will go to all members *except* those who have opted
> out of email communications. Transactional emails will go to all members.
> For details of what is considered promotional vs transactional, each
> Chapter should refer to their local jurisdiction as the definition can vary
> from country to country.
>
>
>
> We’ve outlined step-by-step instructions on how to send an email and
> provided a demonstration video.  They can be found on our community
> training site here
> <https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/>
> .
>
>
>
> *Two-way Communications:*
>
>
>
> Chapters can leverage Chatter Groups on the community portal for
> interactive two-way communication. In the Chatter Group, members and
> leaders can create posts, administer polls, and post questions.  There is a
> unique feature in Chatter Groups called topics. As Chatter Groups do not
> have subject headers, they use a “topics” feature to help organize posts by
> common themes.  Topics are created and identified by inputting a “#” symbol
> followed by a topic word or group of words (e.g. #AMSTransition).
>
>
>
> Some members have inquired about receiving notifications of posts in
> Chatter Groups.  All members should receive notifications and can customize
> their post(s) notification settings. They can receive a notification for
> every post, a notification as a daily digest, or a notification in a weekly
> digest.  To change a notification setting, simply log into a Chatter Group
> in which you’re a member.  At the top of the page will be your member
> profile in that group.  Either click on “manage notifications” and select
> the desired setting or click on the drop-down menu next to your current
> notification setting. PLEASE NOTE: The sender of a post currently does not
> receive a notification of their own post.  This is a matter we are actively
> investigating.
>
>
>
> There have also been inquiries about sending and responding to Chatter
> Group posts via email.  Yes, this can be done.  To share a post by email,
> from your preferred email provider send your email to the Group Email
> address of the Chatter Group (which can be found under the Group Details
> section in the Chatter Group). You can add a topic in the post by
> entering #Topic for single word topic or #[Add Topic] for a multi-word
> topic in the body of your email. To respond to a Chatter Group post, you
> can respond directly under the comment from the Chatter Group, or you can
> reply to the email. For more information on some of the features in
> Chatter Groups please review the demonstration on our community training
> site here
> <https://communitytraining.internetsociety.org/training/chatter-groups/>.
>
>
> We have received various inquiries, concerns, and constructive suggestions
> related to Chapter communications. Below is a list of areas that we are
> actively working to enhance and address:
>
>
>
>    - Enhancing User Experience
>    - Improving topic capabilities, filtering, sorting, and featuring
>    topics
>    - Implementing customized subject lines
>    - Enabling customized email addresses for chatter groups
>    - Facilitating sender post notifications
>    - Empowering Chapter Leaders with enhanced email capabilities
>    - Streamlining the process of opening reports from email notifications
>    - Introducing the option to add images to email posts
>    - Addressing text block character limitations
>
>
>
> Your feedback has been instrumental in shaping our approach, and we are
> grateful for your continued support. If you encounter any other issues or
> have suggestions, please reach out to us at amshelp at isoc.org. We are
> committed to delivering a system that works seamlessly for both our
> dedicated staff and vibrant community.
>
>
>
> Thank you for your understanding and collaboration as we work together to
> advance the mission of the Internet Society.
>
>
>
> Best regards,
>
>
>
> Andre Copelin
>
> Vice President, Systems and Support
>
> Internet Society
>
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
> View the Internet Society Code of Conduct:
> https://www.internetsociety.org/become-a-member/code-of-conduct/
>
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