[Chapter-delegates] Gentle Reminder: Chapter Communications Training on 23 April (13h and 18h UTC)
Christine Saegesser
saegesser at isoc.org
Mon Apr 22 05:57:50 PDT 2024
Dear Colleagues,
This is a gentle reminder of tomorrow’s Chapter Communications Training sessions - see details below.
There’s still time to register if you haven’t done so yet.
We look forward to seeing you there!
Best,
Christine
On 8 Apr 2024, at 21:29, Christine Saegesser <saegesser at isoc.org<mailto:saegesser at isoc.org>> wrote:
Dear Colleagues,
As a follow-up to the discussions below and as requested by some of you, we are organising a 60-min Chapter Communications Training Session for chapter leaders. To cover time zones, we’re offering the same session at two different times on 23 April 2024:
Session 1: 23 April, 13:00 UTC
* Registration Link: https://isoc.zoom.us/meeting/register/tZcpf-Ghpj4sE9ZKMpV_1ufjnzK30U58QMAV
Session 2:23 April, 18:00 UTC
* Registration Link: https://isoc.zoom.us/meeting/register/tZwpd-GvqDwiGdAqPH0tr8IC8v7w737yJsFM
The training will cover:
* Chatter Groups: How to communicate and engage with with your chapter’s members (2-way communications)
* Post messages
* Add attachments
* Reply to messages
* Configure personal notification settings
* Reply via email
* Post via email
* Sending 1-way email communications to our chapter’s members
* Create campaign
* Create message
* Add recipients
* Send message
We encourage you to go through my last message (from 28 March) on this topic in the thread below to get prepared for the training.
We look forward to seeing many of you on the training calls. They will be recorded for those unable to join.
Best,
Christine
Begin forwarded message:
From: Christine Saegesser via Chapter-delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>>
Subject: Re: [Chapter-delegates] Request for a method to send email to Chapter members.
Date: 28 March 2024 at 09:40:19 CET
To: ISOC Chapter Delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>>
Cc: Joly MacFie <joly at punkcast.com<mailto:joly at punkcast.com>>, AMS Support <amshelp at isoc.org<mailto:amshelp at isoc.org>>
Reply-To: Christine Saegesser <saegesser at isoc.org<mailto:saegesser at isoc.org>>
Dear all,
Let me build on earlier messages, trainings and pointers on this list by highlighting that each chapter and special interest group (SIG) also has a Chatter Group available and ready to use for easy communications. These groups exist independently of the more complex 1-way email communications functionality.
Chatter Groups:
These groups offer a simple way to share messages, engage and have conversations with all chapter members, with additional features such as a polling functionality. This 2-way communications functionality is available to all chapter & SIG leaders and members.
Here’s how you get there:
* Log into the Community Portal<https://community.internetsociety.org/>
* Go to your profile (“My Profile” page from the top right corner menu or via your profile picture)
* Click on “My Groups” in the lefthand menu: you’ll see the list of chapters and/or special interest groups you’re a member of
* Click the green “Access Group” button
It’s that easy to get into your group.
From there, you can:
* Post messages to all chapter/SIG members directly from the platform
* Find the “Group Email” address under “Group Details” on the righthand side: you can send messages to this email address from your mail client to reach all members of the group. We recommend saving this address in your mail client’s contacts so you don’t have to go looking for it on the platform each time.
* “Manage your notification" settings by clicking on the corresponding button just below the group logo. If you wish to receive posts in real time, then please make sure this is set to “Every Post"
If you prefer communicating from your mail client rather than via the Community Portal (AMS), this is not a problem. You can respond to chatter group posts directly from your mail client.
A 10-min training video around Chatter Groups is available on the Community Training Portal here: https://communitytraining.internetsociety.org/training/chatter-groups/
1-way email communications
In addition to the Chatter Groups, there is a much more powerful (and because of that also more complicated) way of sending 1-way email communications. This functionality has been made available to 2 chapter leaders per chapter (chapters need to give them the role of Communications Officers via the Chapter Leader Portal because specific licenses are needed for this).
This functionality was developed based on:
* requirements gathered during the selection process, where the participating community representatives asked for more powerful functionality, such as email analytics (delivery, open and bounce rates), which are email marketing / distributed marketing tool functionalities that are not available in simpler emailing systems. This functionality will become available to chapter leaders over the next few months as part of one of the upcoming releases
* Chapters asked for the ability to send transactional messages to ALL their members (even if they opted out of promotional emails). This can only be accomplished through a system that allows you to build journeys for both promotional and transactional purposes. This is now possible.
* Chapters needed automated email notification options based on member action
* Because of the volume of emails sent, ISOC needs a system where its IP reputation can be managed to prevent ISOC or chapter emails from being added to spam lists
A 12-min training video around 1-way email communications is available on the Community Training Portal here:
https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/
Alternatively, Joly and Sarah (see in the thread below) have shared written steps to get your emails out.
As always, our regional Community Engagement Managers are available to hop on a call with you if you need assistance or would like someone to walk you through process. You can reach them via chapter-support at isoc.org<mailto:chapter-support at isoc.org>
For any bugs or errors, please continue sending those to AMSHelp at isoc.org<mailto:AMSHelp at isoc.org>
Best,
Christine
Christine Saegesser Baethge, Sr. Director Chapters and Special Interest Groups
saegesser at isoc.org<mailto:saegesser at isoc.org>
<7lLtdG5uyz62tLMy7C1sG4AZ0YbGncdFng.png>
Discover what we’re proud of in our 2023 Year in Review Report<https://www.internetsociety.org/year-in-review/2023/> ❤️
Give a gift of opportunity. Donate today<https://bit.ly/3nUsQmJ>.
On 28 Mar 2024, at 06:14, Amrita Choudhury via Chapter-delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>> wrote:
Thank you for this Sarah.
I managed to send out a mail to the chapter. However, as a user it seems the system has become more confusing, with additional steps and time consuming (off course I do see more options has been added).
Previously using one email ID we could send bulk message to the whole Chapter. Now to send a simple male you have to create a campaign, key in the message, link to the who Chapter data set, etc.
Additionally the campaign money option which is mandatory is quite irrelevant for many of us. Also the currency denominator reflects only few currency therefore its redundant to most nations.
I hope the team while improvising really looks at simplifying things than complicating it for volunteers from across the world.
Regards,
Amrita
On Thu, Mar 28, 2024 at 10:27 AM Sarah Lake <lake at isoc.org<mailto:lake at isoc.org>> wrote:
Hi Amrita
Responding here as well for all:
The 'Send Email as Chapter Leader' guide an video can be found here:
https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/
Reposting @Joly MacFie<mailto:joly at punkcast.com>'s message (thank you!) below as well:
1. Create the Campaign
In the Leader Portal, Go to “Chapter Emails”
Select “Email Campaign”
Click “New”
Input a “Campaign Name” – mandatory field
Input any other information pertaining to the Campaign in the applicable field(s)
Select the “Active” button
Hit “Save”
This creates the campaign.
2. Link the Campaign to a Journey
Click on Chapter Emails
Select “Email Campaign”
Select the Campaign you created
Under Campaign Messages select “Connect Campaign”
In the Journey field, start typing your Chapter name (i.e. Washington) and this will bring up your journey options.
Select the journey with the “TR” designation at the end to send a transactional email.
NOTE: The journey with no “TR” designation would be a promotional email that goes to chapter members who have not opted out of communications.
Click on “Save” -- this will take you to a screen where you create the message you want to send.
3. Add Recipients (For sending a message to all members)
Go to “Reports” from the Leader Portal,
Click on “Active Chapter Members”
This will bring up all Chapter Members
Click the check box beside the Chapter Name
Click on the dropdown button next to Export (at the top of the screen)
Click on “Add to Campaign”
Select the Campaign to which the email is being sent
Click on “Submit”
4. Create the Message
Click on Chapter Emails
Select “Email Campaign”
Select the Campaign you created.
Click on the preview button (eye) to the right of the subject line.
Select a Subject
Hover over the Subject Line box, then select “Click to Edit” to select one of the template subject lines.
Hover over the Rich Text Box, then select “Click to Edit” to enter the text of your message.
Once done, Click “Save & Close”
5. Send the Message
Take you back to the Email Campaign screen.
Under Campaign Messages, select “Bulk Send”
It will then show you a preview of your message as well as to whom it will be sent.
If you’re ready to go, click on “Send”
Hope this helps.
Best Regards
Sarah
Sarah Lake (she/her), Community Engagement Manager, Asia-Pacific
lake at isoc.org<mailto:lake at isoc.org> | Australia, UTC/GMT+10
[https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/60003658383/original/7lLtdG5uyz62tLMy7C1sG4AZ0YbGncdFng.png?1585130171]
Give a gift of opportunity. Donate today.<https://bit.ly/3nUsQmJ>
Read about work we’re proud of in our 2023 Year in Review Report<https://www.internetsociety.org/year-in-review/2023/>
________________________________
From: Chapter-delegates <chapter-delegates-bounces at elists.isoc.org<mailto:chapter-delegates-bounces at elists.isoc.org>> on behalf of Amrita Choudhury via Chapter-delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>>
Sent: Thursday, March 28, 2024 15:28
To: Joly MacFie <joly at punkcast.com<mailto:joly at punkcast.com>>; AMS Support <amshelp at isoc.org<mailto:amshelp at isoc.org>>
Cc: ISOC Chapter Delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>>
Subject: Re: [Chapter-delegates] Request for a method to send email to Chapter members.
I agree the present system seems to be very confusing.
Have been trying to send a mail to the chapter, but not succeeded yet.
Could anyone share where the tutorials to send emails are?
Regards
Amrita
On Tue, Mar 26, 2024 at 2:26 AM Joly MacFie via Chapter-delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>> wrote:
Hi Levy,
Chatter is not bad, somewhat akin to whatsapp with email integration, but, by default, members are set to email digest mode, can even reset their option to 'limited', and I suspect members who are set to 'opt-out' may never see it at all. So, it is not a reliable way to reach your chapter membership. Also, content options are limited.
OTOH, an email campaign, with the journey set to TD, will reach every member of your Chapter.
Once an email campaign is set up, it's easy to repost to the same campaign without going through all the set up.
What isn't clear to me, as yet, is, whether this will reach people who have subsequently joined. Possibly not.
Joly
On Mon, Mar 25, 2024 at 11:16 AM levy syanseke via Chapter-delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>> wrote:
Hi Joly,
That's what I was referring to.
Regards
Levy Syanseke
Ramah Designs - Founder
Internet Society Zambia Chapter - Founding President
+260 978 210 494
*God is a Designer*
On Sun, 24 Mar 2024, 20:08 Joly MacFie, <joly at punkcast.com<mailto:joly at punkcast.com>> wrote:
Hi Levy,
Are you referring to 'Chatter' ?
Joly
On Sun, Mar 24, 2024 at 12:42 PM levy syanseke via Chapter-delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>> wrote:
Hi Mohan,
I hope this email finds you well.
I do understand your frustration and have been through it before.
While waiting for the demo video, we learnt we can use an alternative channel within the new AMS. If you have time or any other leader who would like help with communicating using the same feature to communicate to your chapter members.
I am available on Tuesday. Do advise, anytime before or after 9:50 UTC - 13:00 UTC.
Regards
Levy Syanseke
Media Studies Tutor | Ramah Designs<https://web.facebook.com/ramahdesigns/> - Founder
Internet Society Zambia Chapter<https://isoczambia.org/> - Founding president
Youth IGF Movement <https://youthigf.com/> - Community Coordinator
[https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/phone-icon.png]
+260 978 210 494<tel:+260+978+210+494>
[https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/email-icon.png]
lsyanseke at gmail.com<mailto:lsyanseke at gmail.com>
<https://ramahdesigns.business.site/>
God Loves You!
On Sun, Mar 24, 2024 at 4:24 AM K Mohan Raidu via Chapter-delegates <chapter-delegates at elists.isoc.org<mailto:chapter-delegates at elists.isoc.org>> wrote:
That traning link itself erroneous.
I asked for a one-on-one and step-by-step demo of the emailing.
This attitude of the AMS is very irresponsible.
There is no method to send emails to Chapter members from the portal.
And traning on a non existing feature is futile.
Will the demo be arranged or should I esclate it the highest level?
K Mohan Raidu
President
ISOC Hyderabad.
+919985033566
On Friday, March 22, 2024 at 08:32:01 PM GMT+5:30, AMS Helpdesk <amshelp at isoc.org<mailto:amshelp at isoc.org>> wrote:
Hi K,
The correct training link was sent back on 7 March 2024. As we did not receive a reply, the ticket was closed. Please let us now if you are still having trouble accessing this link and training.
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjAxMTAwMzg3NDcsImRvbWFpbiI6Imlzb2NoZWxwLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoxMzE0ODYxfQ.uupAJssu5iI1-ges_5RGAjxV4n2UiIHvfqaW2uOJiX8]
On Fri, 22 Mar at 9:17 AM , K Mohan Raidu <kmraidu at aol.com<mailto:kmraidu at aol.com>> wrote:
How do close a ticket without attending or resolvinb the issue?
------------------------------------------------------------------------------------------------
On Wednesday, March 20, 2024 at 10:49:58 PM GMT+5:30, AMS Helpdesk <amshelp at isoc.org<mailto:amshelp at isoc.org>> wrote:
Dear K Mohan Raidu,
Your ticket - Request for a method to send email to Chapter members. - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Sincerely,
Internet Society Support Team
https://isochelp.freshdesk.com/helpdesk/tickets/13941
13941:1314861
_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
https://admin.internetsociety.org/622619/User/Login
View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/
_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
https://admin.internetsociety.org/622619/User/Login
View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/
--
--------------------------------------
Joly MacFie +12185659365
--------------------------------------
-
_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
https://admin.internetsociety.org/622619/User/Login
View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/
--
--------------------------------------
Joly MacFie +12185659365
--------------------------------------
-
_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
https://admin.internetsociety.org/622619/User/Login
View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/
_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
https://admin.internetsociety.org/622619/User/Login
View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/
_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
https://admin.internetsociety.org/622619/User/Login
View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://elists.isoc.org/mailman/private/chapter-delegates/attachments/20240422/f11b5a8a/attachment-0001.htm>
More information about the Chapter-delegates
mailing list