[Chapter-delegates] Ticket Updated - FW: A call to chapters’ action

AMS Helpdesk amshelp at isoc.org
Mon Apr 1 05:27:46 PDT 2024 

 Dear Joly MacFie via Chapter-delegates, There is a new comment on your ticket. You can view your ticket by visiting https://isochelp.freshdesk.com/helpdesk/tickets/14256 You can also reply to this email to add your comment. Ticket comment  Andre E Copelin – <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:11.0pt">Team,</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">Please be very careful when you’re responding to trouble tickets submitted to AMSHELP or ITHELP.  There appears to be something occurring with our AMSHELP responses.  For some reason,  our responses are going
 to the entire Chapter Delegates list.  Below is an example.   I submitted a ticket to our team with comments that I assumed would be viewed internally only.  However, they got included in our response and posted on the Chapter Delegates list. 
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<div class="MsoNormal"><span style="font-size:11.0pt">Before sending any response, double check the content you’re sending and to whom the response is going. 
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<div class="MsoNormal"><span style="font-size:11.0pt">Thanks,</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">Andre</span></div>
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<span style="color:black">Chapter-delegates <chapter-delegates-bounces at elists.isoc.org> on behalf of AMS Helpdesk via Chapter-delegates <chapter-delegates at elists.isoc.org><br>
<b>Date: </b>Monday, April 1, 2024 at 8:09</span><span style='font-family:"Arial",sans-serif;color:black'> </span><span style="color:black">AM<br>
<b>To: </b>chapter-delegates at elists.isoc.org <chapter-delegates at elists.isoc.org><br>
<b>Subject: </b>[Chapter-delegates] Ticket Updated - FW: A call to chapters’ action</span>
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<div><span style="font-size:10.5pt">Dear Joly MacFie via Chapter-delegates,<br>
There is a new comment on your ticket. You can view your ticket by visiting <a href="https://isochelp.freshdesk.com/helpdesk/tickets/14256" rel="noreferrer">
https://isochelp.freshdesk.com/helpdesk/tickets/14256</a><br>
You can also reply to this email to add your comment.<br>
Ticket comment <br>
Matt Larson – </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Andre, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">We are looking into this - it is an odd behavior from Mailman that only seems to impact certain users.  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Every mailman user has their account ID in the name field on the synced lists. Only a very small subset of users are seeing this issue with their name field.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Matt</span></div>
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<span style="font-size:10.5pt">On Apr 1, 2024, at 7:42</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'> </span><span style="font-size:10.5pt">AM, AMS Support <amshelp at isoc.org> wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi<br>
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A new ticket has been assigned to your group "CS - Helpdesk". Please follow the link below to view the ticket.<br>
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FW: [Chapter-delegates] A call to chapters’ action</span></div>
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<span style="font-size:11.0pt">Below is a nice note from one of our Board members, Luis Martinez, inviting the Chapters to host a meeting themselves to discuss some of these issues they’ve been posting on the Chapter delegates list and
 going back-n-forth with ISOC staff.  This would be a proactive way for them to get aligned on how they can support our mission and not have the sense that we support their missions. 
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<span style="font-size:11.0pt">Buried in this email is a question from Luis on how he can change his displayed name from “66499” when he sends these types of notifications. 
<span style="color:red">Any help we can provide him would be greatly appreciated.
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<span style="font-size:11.0pt">Andre’</span><span style="font-size:10.5pt"></span>
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<b><span style="font-size:10.5pt">From: </span></b><span style="font-size:10.5pt">Chapter-delegates <chapter-delegates-bounces at elists.isoc.org> on behalf of 66499 via Chapter-delegates <chapter-delegates at elists.isoc.org><br>
<b>Date: </b>Saturday, March 30, 2024 at 10:52</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif'> </span><span style="font-size:10.5pt">PM<br>
<b>To: </b>Luis Martinez via Chapter-delegates <chapter-delegates at elists.isoc.org><br>
<b>Subject: </b>[Chapter-delegates] A call to chapters’ action </span>
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<div class="MsoNormal"><span style="font-size:10.5pt">Dear Members and Friends of ISOC,<br>
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During the last months, we have read many stories about the tools we need to build a better Internet for everyone, not just the software and resources but policies that may future shape the organizations and regions. Some discussions are happening at a national
 or regional level, others organized by the staff that we interact with. However, most is happening in the email lists as we have been precluded of meeting physically for long time. As a member of ISOC, I would, respectfully, like to make a call to our 120+
 chapters to collectively think about how we can organize in the short term a discussion about the issues that we face to fulfill our mission -global, regional or national. Not a meeting organized and conducted by Staff, not within another organizations’ event,
 but by the Chapters and their leadership with open participation. It may be an utopia but we know that we are well capable of do it. <br>
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Sincerely,<br>
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Luis Martinez *<br>
Member of the board of trustees ISOC<br>
ISOC MX<br>
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PS * By the way, 66499 is not my name. Still, I don’t know who may help me to display my name when writing to the Chapter’s Delegate List. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Prof. Luis M Martínez Cervantes, PhD, MSc, BScEE, MIEE Professor and researcher Universidad Iberoamericana Mexico City Member of the Board of Trustees Internet Society</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Ticket attachments : 1. <a href="https://isochelp.freshdesk.com/helpdesk/attachments/60110566014" rel="noreferrer">
ATT00001.txt</a> <br>
<a href="https://isochelp.freshdesk.com/helpdesk/tickets/14256" rel="noreferrer">https://isochelp.freshdesk.com/helpdesk/tickets/14256</a>
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Sincerely,<br>
Internet Society Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>14256:1314861</span><span style="font-size:10.5pt">
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Attachments :
1. <a href='https://isochelp.freshdesk.com/helpdesk/attachments/60110567985'>ATT00001.txt</a>
 Sincerely, Internet Society Support Team 



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