[Chapter-delegates] MemberNova Update

[Edem AMEGAKPO]

MERCI A TOUS POUR LES EFFORTS CONSENTIS.

Le mar. 21 déc. 2021 à 16:14, Christine Saegesser via Chapter-delegates <
chapter-delegates at elists.isoc.org> a écrit :

> Dear colleagues,
>
> Please see the MemberNova update from Joyce Dogniez below:
> ——————
> Dear all,
>
> I am writing to give you a heads-up that we have restored our MemberNova
> service. We recognize that removing MemberNova functionality caused
> disruptions for many of our chapters and members. We regret any
> inconvenience this has caused you, and we want to thank you for your
> patience while our team worked to bring this service back online.
>
> We will be providing an update about what happened shortly to all Internet
> Society members, and we wanted to make sure you are aware and are prepared
> to answer questions should you receive them. We have included talking
> points at the end of this email to help address any questions you receive
> from members of your chapter.
>
> We also want to update you directly on what happened. Our current
> understanding is that our system was configured incorrectly by MemberNova,
> the association management system we use, which made some Internet Society
> member data publicly accessible.
>
> We are still working to better understand the potential risks associated
> with this issue, but we are not currently aware of any instances of
> malicious access as a resulting from it. The member data maintained in
> MemberNova includes personal information, but we do not yet have confirmed
> details about what exactly was publicly accessible. At this time,
> we understand that this information could have, in some instances, included
> data such as name, email address, phone number, location, employment
> information, social media information, or other types of data members have
> provided through MemberNova.
>
> Beginning on 10 December, we took our MemberNova service offline and began
> working with MemberNova to correct the issue and as a result, data there is
> no longer publicly accessible. Again, while some member data was
> publicly accessible, we are not aware of any evidence of malicious
> access, and we will keep you informed if anything changes.
>
> As we noted in our prior email, after we learned of the issue, we launched
> an investigation. The investigation is continuing, and we will provide more
> details when we have more information to share. Going forward, updates will
> be posted at updates.internetsociety.org, and we encourage you to check
> there for additional information. The membership password to access
> this website is ISOC-AMS-Updates (case sensitive).
>
> We deeply regret this issue occurred with one of our vendors. We take the
> security of member data seriously and are working on measures to further
> enhance the security of our association management system and protect
> member data. We truly appreciate your cooperation and patience during this
> process.
>
> If you or any members of your chapter have questions about this
> issue, please go to updates.internetsociety.org or call +1 855 618
> 3109 or +44 121 790 0389 Monday through Friday from 2:00 PM to 11:30 PM
> UTC (carrier rates may apply). For any inquiries about resuming activities
> or operations that have been affected by the outage of MemberNova
> or Connect, please contact us at chapter–support at isoc.org.
>
> Sincerely,
>
> Joyce Dogniez
> Vice President Community Engagement
>
> +++
>
> *Talking Points for Chapter Leaders to Use with Members*
>
>    - As of 21 December, Internet Society has restored its MemberNova
>    service.
>    - The Internet Society has provided me with information they have
>    confirmed at this time, and I can share it with you to help explain what
>    happened.
>    - The Internet Society’s current understanding is that its system was
>    configured incorrectly by MemberNova, the association management system it
>    uses, which made some Internet Society member data publicly accessible.
>    - The organization is working to better understand the potential risks
>    associated with this issue, but it is not currently aware of any instances
>    of malicious access as a result of it.
>       - The member data maintained in MemberNova includes personal
>       information, but the Internet Society does not yet have confirmed details
>       about what exactly was publicly accessible.
>       - At this time, the organization understands that this information
>       could, in some instances, include data such as name, email address, phone
>       number, location, employment information, social media information, or
>       other types of data members have provided through MemberNova.
>    - Beginning on 10 December, the Internet Society took its MemberNova
>    service offline and began working with MemberNova to correct the issue and,
>    as a result, data there is no longer publicly accessible.
>    - The investigation is continuing, and the Internet Society will
>    provide more details when they have more information to share.
>    - Going forward, they have said that updates will be posted at
>    updates.internetsociety.org, and members are encouraged to check there
>    for additional information.
>       - The membership password to access this website
>       is ISOC-AMS-Updates (case sensitive)
>    - If you have questions about this issue, please check
>    updates.internetsociety.org or call +1 855 618 3109 or +44 121
>    790 0389 Monday through Friday from 2:00 PM to 11:30 PM UTC. Carrier rates
>    may apply.
>    - For any inquiries about resuming activities or operations that
>    have been affected by the outage of MemberNova or Connect, please contact
>    chapter–support at isoc.org.
>
> If you are asked a question you can’t answer, please say:
>
>    - Thank you for that question, please refer any additional questions
>    to +1 855 618 3109 or +44 121 790 0389.
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
> View the Internet Society Code of Conduct:
> https://www.internetsociety.org/become-a-member/code-of-conduct/
>
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