[Chapter-delegates] Problems with new membership system
Christian de Larrinaga
cdel at firsthand.net
Wed May 8 02:15:25 PDT 2019
This clueful action Richard on your part might give some clue to those
in ISOC who might be troubleshooting an issue of people not being
contactable with the new system. As Olivier pointed out for us the
system refuses to send any mail to members even though they signed up to
ISOC but have no ticks in their mail permissions in the portal. So one
can't contact "members" at all for any reason including ask them "Do you
know that you are signed up but you have not given permission to receive
any email whatsoever even a reminder?" If you sign up as a member there
should be a default that you have agreed to receive email at least as
part of your membership and reminders on things like what lists you are
subscribed to.
This suggests there may be some default code to unsubscribe people from
lists perhaps on a renewal anniversary? That needs to be hunted down and
dealt with.
C
Richard Hill wrote:
>
> Indeed, during the weekend, I noticed that I was no longer receiving
> e-mails from the Internet Policy list. I was unable to access the
> archives, and when I asked for a reset or the archive password (in
> case I had forgotten my password), nothing happened.
>
>
>
> I logged into my membership page (on www.isoc.org
> <http://www.isoc.org>), clicked “Edit Profile”, then “Interests” and
> saw at the bottom right, under “EMAIL CHANNELS”, that my mailing lists
> were not active. I activated them on that page, and since then I have
> been receiving messages from the lists again.
>
>
>
> I reported the issue, and also the inability to access the archive and
> to reset the archive password, to Chapter Support and they told me
> that they are working on it.
>
>
> Best,
>
> Richard
>
>
>
> *From:*Chapter-delegates
> [mailto:chapter-delegates-bounces at elists.isoc.org] *On Behalf Of
> *Alejandro Pisanty
> *Sent:* Wednesday, May 8, 2019 04:26
> *To:* Christine Saegesser
> *Cc:* Chapter Delegates; AMS Support
> *Subject:* Re: [Chapter-delegates] Problems with new membership system
>
>
>
> Hi,
>
>
>
> to add to the aggravations, a number of us have discovered today that
> many ISOC members have been cut off from the Internet Policy mailing
> list and are finding it impossible to be reinstated, as well as
> accessing the archives.
>
>
>
> In the process we have found that it is not possible - or at least
> not at all easy - to even find the list through a member's dashboard.
> PLEASE act on this.
>
>
>
> Alejandro Pisanty
>
>
>
> On Fri, May 3, 2019 at 5:12 AM Christine Saegesser <saegesser at isoc.org
> <mailto:saegesser at isoc.org>> wrote:
>
> Dear Juan Carlos, all,
>
>
>
> Thanks for your message. Please be assured that we are in contact
> with MemberNova on a regular basis to make the system as useful as
> possible for all of us.
>
>
>
> The Regional Community Engagement Managers are there to help you
> with questions you may have in relation to the use of the new
> system. If you think there is a genuine bug, please do make sure
> to send details (including screen shots if possible) to
> <amshelp at isoc.org <mailto:amshelp at isoc.org>>.
>
>
>
> Also, please remember that our new Association Management System
> (MemberNova) is being rolled out in phases and its functionalities
> cover a wide range of areas across the organization. The Chapter
> functionalities are one of these.
>
>
>
> The Chapter Officer User Guide is available on the Chapter
> Dashboard in MemberNova. To get there, please log into MemberNova
> <https://admin.internetsociety.org/622619/User/Login> select your
> Chapter under "My Chapters and Special Interest Groups (SIG)” and
> you’ll find it under “Quick Links > Chapter Officers User Guide”
> on the “Chapter Officer” tab.
>
>
>
> Having said that, we are also planning to organise additional
> MemberNova training for the Chapter leaders and will keep you
> updated on that.
>
>
>
> Best,
>
>
>
> Christine
>
>
>
>
>
> On 3. May 2019, at 09:15, Juan Carlos Cigala García
> <jcigala at gmail.com <mailto:jcigala at gmail.com>> wrote:
>
> Dear Christine,
>
> The first email in this thread was in february 12 (by Olivier
> MJ Crépin-Leblond) and today is march 3... I don't know if in
> our Organization (obviously including our members worldwide)
> there are somebody who can talk with the MemberNova team and
> help them about the bunch of issues...
>
> We have issues with the new portal in the Spain Canary Islands
> chapter (yet in formation). Until now, I wasn't consider
> publish our situation in this list but, it seems like the
> endless story with no good conclusion.
>
> IMO, we need a effective solution by the responsible team
> (MemberNova or whoever) NOW.
>
> Regards,
>
> --
> Juan C. Cigala
>
>
> El jue., 2 may. 2019 a las 21:00, Christine Saegesser
> (<saegesser at isoc.org <mailto:saegesser at isoc.org>>) escribió:
> Hi Veni, all,
>
> We are reading this mail thread. Can you (and Lianna) forward
> specifics of the denied membership that still seem to be there
> to <amshelp at isoc.org <mailto:amshelp at isoc.org>> so that we can
> have a look at what happened?
>
> Siva, unfortunately I cannot see the screen shots that you
> mention in your message. Can you please resend those to
> <amshelp at isoc.org <mailto:amshelp at isoc.org>> too so we
> can have a look at what you’re seeing?
>
> The actual “drop” in membership linked to the opt-in process
> last year became visible in the numbers you see with the new
> Association Management System (MemberNova), since only members
> who opted-in were migrated over to the new system.
>
> And just another note: that people from around the world can
> request to join your Chapter is not an error as such. Many
> Chapters do accept members from outside of their country. The
> decision if a Chapter does so or not (or: is allowed to do so
> or not) should be based on each Chapters' bylaws and
> local legislation.
>
> Best,
>
> Christine
>
>
> > On 2. May 2019, at 20:33, Veni Markovski <veni at veni.com
> <mailto:veni at veni.com>> wrote:
> >
> > :-)
> > That's why I said "I've given up".
> > The problem is, when ISOC staff will come to chase us down
> that we have pending chapter members. So, hope they are
> reading this mail thread (and copying Nick, just in case).
> >
> > v/
> >
> > On 05/02/19 14:31, Lianna Galstyan wrote:
> >> Veni,
> >>
> >> We have the same issue of denied membership. We declined a
> membership of someone from Africa and that application is
> still there.
> >>
> >> Lianna
> >>
> >> On 02/05/2019 21:26, Veni Markovski wrote:
> >>> Siva,
> >>> I gave up trying to fix some of the issues.
> >>> In the GDPR question ISOC Bulgaria lost about half of its
> members - and I could understand that.
> >>> But then again, towards the end of the year, another 80 %
> were gone! The weird thing is that we emailed all of them -
> about 500 people, inviting them to an event we had in October,
> and offered them to opt-out; only one of them asked to not get
> more emails. Now we are down to about 115 members.
> >>> Also, there're a lot of people from Africa, who are now
> asking to be affiliated to our chapter - obviously an error.
> One of them cannot be denied membership. A N.H. is asking to
> join from April 23rd, and although we denied the request,
> she's still there....
> >>>
> >>> v
> >>>
> >>> On 05/02/19 13:18, sivasubramanian muthusamy wrote:
> >>>>
> >>>> I tried to renew all subscriptions of members since 2011
> expiring during 2019, there were about 300 records or so in
> the list, the extend command from the drop down box with
> select all mode, brought up a dialog box that wanted me to
> confirm by writing the word 'delete', I took my chances and
> wrote that to confirm the 'extend" command, all I see is a
> progress circle for the last 60 minutes. Some screen shots
> attached. Are there enough computing resources committed to
> the ams server? Why is this confusing instruction to confirm
> an "extend" command with the word 'delete'?
> >>>>
> >>>>
> >>>
> >>> --
> >>>
> >>> Best regards,
> >>> Veni
> >>>
> >>> https://www.veni.com
> >>>
> >>> pgp:5BA1366E
> >>> veni at veni.com <mailto:veni at veni.com>
> >>>
> >>>
> >>> The opinions expressed above are those of the
> >>> author, not of any organizations, associated
> >>> with or related to him in any given way.
> >>>
> >>>
> >>>
> >>> _______________________________________________
> >>> As an Internet Society Chapter Officer you are
> automatically subscribed
> >>> to this list, which is regularly synchronized with the
> Internet Society Chapter Portal (AMS):
> >>>
> >>> https://admin.internetsociety.org/622619/User/Login
> >>
> >>
> >> Virus-free. www.avast.com <http://www.avast.com>
> >
> > --
> >
> > Best regards,
> > Veni
> >
> > https://www.veni.com
> >
> > pgp:5BA1366E
> > veni at veni.com <mailto:veni at veni.com>
> >
> >
> > The opinions expressed above are those of the
> > author, not of any organizations, associated
> > with or related to him in any given way.
> >
> > _______________________________________________
> > As an Internet Society Chapter Officer you are automatically
> subscribed
> > to this list, which is regularly synchronized with the
> Internet Society Chapter Portal (AMS):
> > https://admin.internetsociety.org/622619/User/Login
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically
> subscribed
> to this list, which is regularly synchronized with the
> Internet Society Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
>
>
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically
> subscribed
> to this list, which is regularly synchronized with the Internet
> Society Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
>
>
>
>
> --
>
> - - - - - - - - - - - - - - - - - - - - - - - - - - -
> Dr. Alejandro Pisanty
> Facultad de Química UNAM
> Av. Universidad 3000, 04510 Mexico DF Mexico
> +52-1-5541444475 FROM ABROAD
> +525541444475 DESDE MÉXICO SMS +525541444475
> Blog: http://pisanty.blogspot.com
> LinkedIn: http://www.linkedin.com/in/pisanty
> Unete al grupo UNAM en LinkedIn,
> http://www.linkedin.com/e/gis/22285/4A106C0C8614
> Twitter: http://twitter.com/apisanty
> ---->> Unete a ISOC Mexico, http://www.isoc.org
> . . . . . . . . . . . . . . . .
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
--
Christian de Larrinaga
@ FirstHand
-------------------------
+44 7989 386778
cdel at firsthand.net
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