[Chapter-delegates] Problems with new membership system

Wed Feb 13 02:20:20 PST 2019

ISOC Sri Lanka too noticed these issues.
Slowness of the Site loading still causes a issue.

Our membership was considered from the AMS and now it has drop down and has
noticed some terminations which are not made by us. We  do not terminate
any members.

Email issue is still prevailing some mails are not received by members

On Wed, Feb 13, 2019 at 3:17 PM Jorma Mellin <jorma at jmellin.net> wrote:

> Hi,
>
> I got the email twice as well and deleted both as they seemed a lot like
> phishing. Inserting a link to email is not a good idea IMHO.
>
> Jorma
>
> > On 13 Feb 2019, at 11:25, Ben <bencheng at oursky.com> wrote:
> >
> > We in the Hong Kong chapter have the same issue, and btw did anyone got
> complain from their members about email read "New Project Created -"? We
> got it twice today and we are considering migrating back to our own
> membership system if the situation cannot be improved.
> > --
> > Ben Cheng | Product Manager @ Oursky Limited
> >
> > Oursky.com - We build products and create experiences.
> >
> >
> > On Wed, Feb 13, 2019 at 2:18 PM Priyatosh Jana <priyatoshjana at gmail.com>
> wrote:
> > We ISOC India Kolkata chapter also facing the all above mentioned issues.
> >     Not in the position to send email to the previous chapter members.
> >  Regards,
> > Priyatosh Jana
> > ISOC India Kolkata chapter
> >
> >
> >
> > On Wed, Feb 13, 2019, 10:00 AM Muhammad Shabbir Awan <
> mshabbirawan at gmail.com wrote:
> >
> >
> > We in Pakistan, Islamabad also faced the same issue that others in this
> conversation has already highlighted.
> >
> >
> >
> > Plus, it seems to me that the new system is not smooth with screen
> readers. Someone will have to look at it too. I tried using it with
> JAWS2018, it kept slowing down my computer and I also had problem in
> filling some of the form fields.
> >
> >
> >
> > Best,
> >
> > Muhammad Shabbir Awan,
> >
> > Member BoD, ISOC Pakistan Islamabad Chapter.
> >
> >
> >
> > From: Chapter-delegates [mailto:
> chapter-delegates-bounces at elists.isoc.org] On Behalf Of Cheryl Langdon-Orr
> > Sent: Wednesday, February 13, 2019 9:01 AM
> > To: Amrita
> > Cc: Chapter Delegates
> > Subject: Re: [Chapter-delegates] Problems with new membership system
> >
> >
> >
> >  I can add the voice if Internet Australia to those of you who are 'less
> than impressed' so far, with the new AMS I echo pretty much everything you
> have all noted and said so far but at least being the untrusting person
> that I am I downloaded all the CSV Reports I could from the old AMS before
> any transition took place...  the lack of Bulk action emailing however for
> us as (and I say it again) have to email every darn auto applied for Member
> applicant to say we cost money and here is the link if you really do want
> to join us (and of course pay) is extremely annoying and will be a huge
> impost on volunteer time in the future. We also still need to manually
> manage our *actual* Chapter Membership database and the  AMS global Member
> version despite our noting of this as an issue in the feedback sessions for
> the new system (and indeed our many complaints about the old one).
> >
> >
> >
> >
> >
> > Cheryl Langdon-Orr
> >
> > about.me/cheryl.LangdonOrr
> >
> >
> >
> >
> >
> > On Wed, 13 Feb 2019 at 14:52, Amrita <amritachoudhury8 at gmail.com> wrote:
> >
> > We lost nearly 60% members in the whole process, which is really
> frustrating. Our membership is down now to 900+ .
> >
> >
> >
> > In fact, few of them I spoke to did not even realize that they were no
> longer listed in the Chapter.
> >
> >
> >
> > With the new module,  we cannot even see that list that we will try once
> again to send out a mail to them to join.
> >
> >
> >
> > Regards,
> >
> >
> >
> > Amrita
> >
> >
> >
> > From: Chapter-delegates [mailto:
> chapter-delegates-bounces at elists.isoc.org] On Behalf Of Tracy F. Hackshaw
> @ Google
> > Sent: Wednesday, February 13, 2019 6:27 AM
> > To: Olivier MJ Crépin-Leblond
> > Cc: Chapter Delegates
> > Subject: Re: [Chapter-delegates] Problems with new membership system
> >
> >
> >
> >
> >
> > I wrote ISOC's AMS "help" on the membership "loss" issue a couple weeks
> ago and received a pretty dismissive response. Not sure if this change (and
> the supporting structures) are designed to actually assist small Chapters
> with limited resources to succeed and survive.
> >
> >
> >
> > If this was a purchase, I would want a refund.
> >
> >
> >
> > Very disappointing.
> >
> >
> >
> > Rgds,
> >
> >
> >
> > Tracy Hackshaw
> > Trinidad & Tobago
> >
> >
> >
> >
> >
> > On Tue, Feb 12, 2019 at 1:09 PM Olivier MJ Crépin-Leblond <ocl at gih.com>
> wrote:
> >
> > Hello all,
> >
> > I'd be interested in your comments, as I have realised (from the
> feedback received on today's Chapter Advisory Council Steering Committee)
> that the UK Chapter is not the only Chapter with Membership software
> problems. Throughout the week, I have been grappling with various problems
> brought forward by the new Internet Society membership system.
> >
> > Leaving small problems to the side, there are two main problems that the
> Internet Society UK England Chapter is facing:
> >
> > 1. The inability to download a list of all our members in Excel format.
> When we started using the ISOC AMS system, we transferred all of our
> member's details to the AMS. We even registered with the Data Protection
> Registrar, in case the details were going to be leaving the UK. Whilst the
> Internet Society runs the AMS system, we believe that we are the data
> controller. Now we cannot retrieve the data of our own members and the
> question comes as to "who owns members"? I remember this debate poisoned
> discussions in early 2000 when the Internet Society was about to collapse
> for lack of funds and at the end of the day, the matter was dug into the
> ground and full access to the membership records given to the Chapters
> about their own members. Now the new system makes things a lot harder for
> the Chapter to view and download records of its own members. This simply
> cannot be the case.
> >
> > 2. Emailing members using the system: here there are two main problems:
> first, it is now impossible to email a subset of our members, it's either
> all of them, or 1 of them, but there is no ability to select a subset of
> members, for example living in town X, and email them. Functionality loss -
> which I had already pointed out during the demonstration calls a few months
> ago, but it appears that someone has deliberately decided to ignore this
> important feature. That's a technical thing that should be fixed easily.
> >
> > The second problem, possibly more of a problem because I do not think
> that it is technical, but is a "feature" that was added, is that we now
> appear not to be able to email all of our members. With the decision of
> ISOC to go through the toughest regimes of GDPR acceptance by asking for
> explicit acceptance of GDPR terms, we went from 3400 to 1490 members.
> Whilst this is a pill that's difficult to swallow, I understand the purpose
> and conservative direction that ISOC took for this - the culture of "safety
> first" prevailing these days. That said, we now have another challenge, in
> that out of these 1490 members, we appear to only be able to email 1098 of
> them - because it appears that 400 of our "members" have "decided not to
> receive emails".
> > First, I think that the email opt out button is very badly marked, as it
> cuts you off all communication and signs you off all of the mailing lists
> that you might have subscribed to. In my test, I have managed to sign
> myself off email mailing lists without being able to find a way to put
> myself back on them - for example the Internet Policy..... But worse still,
> I have found that my own colleagues in the leadership team have opted out
> of emails - perhaps unwittingly.
> >
> > What good is a Chapter member that opts out of emails?
> >
> > How in the world will I get in touch with members that have opted out of
> emails? Are these people completely cut-off from the Internet Society? Are
> they receiving *any* communication at all from the Internet Society, or is
> it only the Chapter that is blocked from being able to email them? Do they
> know they have opted out?
> > To me, these 400 people that the Chapter cannot email are as good as
> dead wood - why not remove them from Internet Society membership as well?
> >
> > I'd be interested in your comments if you are faced with similar
> problems.
> > Kindest regards,
> >
> > Olivier MJ Crépin-Leblond
> > (personal views)
> >
> > _______________________________________________
> > As an Internet Society Chapter Officer you are automatically subscribed
> > to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> > https://admin.internetsociety.org/622619/User/Login
> >
> > _______________________________________________
> > As an Internet Society Chapter Officer you are automatically subscribed
> > to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> > https://admin.internetsociety.org/622619/User/Login
> >
> > _______________________________________________
> > As an Internet Society Chapter Officer you are automatically subscribed
> > to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> > https://admin.internetsociety.org/622619/User/Login
> > _______________________________________________
> > As an Internet Society Chapter Officer you are automatically subscribed
> > to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> > https://admin.internetsociety.org/622619/User/Login
> > _______________________________________________
> > As an Internet Society Chapter Officer you are automatically subscribed
> > to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> > https://admin.internetsociety.org/622619/User/Login
>
> -----------------
> Jorma Mellin
> Trustee
> SIY ry / ISOC Finland Chapter
> ENISA PSG member
> jorma at jmellin.net
> (tel. +358 50 9944762)
>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
>

-- 
Expect ..............
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