[Chapter-delegates] Problems with new membership system

Wed Feb 13 01:25:08 PST 2019

We in the Hong Kong chapter have the same issue, and btw did anyone got
complain from their members about email read "New Project Created -"? We
got it twice today and we are considering migrating back to our own
membership system if the situation cannot be improved.
--
Ben Cheng | Product Manager @ Oursky Limited

Oursky.com - We build products and create experiences.

On Wed, Feb 13, 2019 at 2:18 PM Priyatosh Jana <priyatoshjana at gmail.com>
wrote:

> We ISOC India Kolkata chapter also facing the all above mentioned issues.
>     Not in the position to send email to the previous chapter members.
>  Regards,
> Priyatosh Jana
> ISOC India Kolkata chapter
>
>
>
> On Wed, Feb 13, 2019, 10:00 AM Muhammad Shabbir Awan <
> mshabbirawan at gmail.com wrote:
>
>>
>>
>> We in Pakistan, Islamabad also faced the same issue that others in this
>> conversation has already highlighted.
>>
>>
>>
>> Plus, it seems to me that the new system is not smooth with screen
>> readers. Someone will have to look at it too. I tried using it with
>> JAWS2018, it kept slowing down my computer and I also had problem in
>> filling some of the form fields.
>>
>>
>>
>> Best,
>>
>> Muhammad Shabbir Awan,
>>
>> Member BoD, ISOC Pakistan Islamabad Chapter.
>>
>>
>>
>> *From:* Chapter-delegates [mailto:
>> chapter-delegates-bounces at elists.isoc.org] *On Behalf Of *Cheryl
>> Langdon-Orr
>> *Sent:* Wednesday, February 13, 2019 9:01 AM
>> *To:* Amrita
>> *Cc:* Chapter Delegates
>> *Subject:* Re: [Chapter-delegates] Problems with new membership system
>>
>>
>>
>>  I can add the voice if Internet Australia to those of you who are 'less
>> than impressed' so far, with the new AMS I echo pretty much everything you
>> have all noted and said so far but at least being the untrusting person
>> that I am I downloaded all the CSV Reports I could from the old AMS before
>> any transition took place...  the lack of Bulk action emailing however for
>> us as (and I say it again) have to email every darn auto applied for Member
>> applicant to say we cost money and here is the link if you really do want
>> to join us (and of course pay) is extremely annoying and will be a huge
>> impost on volunteer time in the future. We also still need to manually
>> manage our *actual* Chapter Membership database and the  AMS global Member
>> version despite our noting of this as an issue in the feedback sessions for
>> the new system (and indeed our many complaints about the old one).
>>
>>
>>
>> <https://about.me/cheryl.LangdonOrr?promo=email_sig&utm_source=product&utm_medium=email_sig&utm_campaign=gmail_api&utm_content=thumb>
>>
>> [image: Image removed by sender.]
>>
>> *Cheryl Langdon-Orr*
>>
>> about.me/cheryl.LangdonOrr
>> <https://about.me/cheryl.LangdonOrr?promo=email_sig&utm_source=product&utm_medium=email_sig&utm_campaign=gmail_api&utm_content=thumb>
>>
>>
>>
>>
>>
>> On Wed, 13 Feb 2019 at 14:52, Amrita <amritachoudhury8 at gmail.com> wrote:
>>
>> We lost nearly 60% members in the whole process, which is really
>> frustrating. Our membership is down now to 900+ .
>>
>>
>>
>> In fact, few of them I spoke to did not even realize that they were no
>> longer listed in the Chapter.
>>
>>
>>
>> With the new module,  we cannot even see that list that we will try once
>> again to send out a mail to them to join.
>>
>>
>>
>> Regards,
>>
>>
>>
>> Amrita
>>
>>
>>
>> *From:* Chapter-delegates [mailto:
>> chapter-delegates-bounces at elists.isoc.org] *On Behalf Of *Tracy F.
>> Hackshaw @ Google
>> *Sent:* Wednesday, February 13, 2019 6:27 AM
>> *To:* Olivier MJ Crépin-Leblond
>> *Cc:* Chapter Delegates
>> *Subject:* Re: [Chapter-delegates] Problems with new membership system
>>
>>
>>
>> [image: Image removed by sender.]
>>
>> I wrote ISOC's AMS "help" on the membership "loss" issue a couple weeks
>> ago and received a pretty dismissive response. Not sure if this change (and
>> the supporting structures) are designed to actually *assist* small
>> Chapters with limited resources to succeed and survive.
>>
>>
>>
>> If this was a purchase, I would want a refund.
>>
>>
>>
>> Very disappointing.
>>
>>
>>
>> Rgds,
>>
>>
>>
>> Tracy Hackshaw
>> Trinidad & Tobago
>>
>>
>>
>>
>>
>> On Tue, Feb 12, 2019 at 1:09 PM Olivier MJ Crépin-Leblond <ocl at gih.com>
>> wrote:
>>
>> Hello all,
>>
>> I'd be interested in your comments, as I have realised (from the feedback
>> received on today's Chapter Advisory Council Steering Committee) that the
>> UK Chapter is not the only Chapter with Membership software problems.
>> Throughout the week, I have been grappling with various problems brought
>> forward by the new Internet Society membership system.
>>
>> Leaving small problems to the side, there are two main problems that the
>> Internet Society UK England Chapter is facing:
>>
>> 1. The inability to download a list of all our members in Excel format.
>> When we started using the ISOC AMS system, we transferred all of our
>> member's details to the AMS. We even registered with the Data Protection
>> Registrar, in case the details were going to be leaving the UK. Whilst the
>> Internet Society runs the AMS system, we believe that we are the data
>> controller. Now we cannot retrieve the data of our own members and the
>> question comes as to "who owns members"? I remember this debate poisoned
>> discussions in early 2000 when the Internet Society was about to collapse
>> for lack of funds and at the end of the day, the matter was dug into the
>> ground and full access to the membership records given to the Chapters
>> about their own members. Now the new system makes things a lot harder for
>> the Chapter to view and download records of its own members. This simply
>> cannot be the case.
>>
>> 2. Emailing members using the system: here there are two main problems:
>> first, it is now impossible to email a subset of our members, it's either
>> all of them, or 1 of them, but there is no ability to select a subset of
>> members, for example living in town X, and email them. Functionality loss -
>> which I had already pointed out during the demonstration calls a few months
>> ago, but it appears that someone has deliberately decided to ignore this
>> important feature. That's a technical thing that should be fixed easily.
>>
>> The second problem, possibly more of a problem because I do not think
>> that it is technical, but is a "feature" that was added, is that we now
>> appear not to be able to email all of our members. With the decision of
>> ISOC to go through the toughest regimes of GDPR acceptance by asking for
>> explicit acceptance of GDPR terms, we went from 3400 to 1490 members.
>> Whilst this is a pill that's difficult to swallow, I understand the purpose
>> and conservative direction that ISOC took for this - the culture of "safety
>> first" prevailing these days. That said, we now have another challenge, in
>> that out of these 1490 members, we appear to only be able to email 1098 of
>> them - because it appears that 400 of our "members" have "decided not to
>> receive emails".
>> First, I think that the email opt out button is very badly marked, as it
>> cuts you off all communication and signs you off all of the mailing lists
>> that you might have subscribed to. In my test, I have managed to sign
>> myself off email mailing lists without being able to find a way to put
>> myself back on them - for example the Internet Policy..... But worse still,
>> I have found that my own colleagues in the leadership team have opted out
>> of emails - perhaps unwittingly.
>>
>> What good is a Chapter member that opts out of emails?
>>
>> How in the world will I get in touch with members that have opted out of
>> emails? Are these people completely cut-off from the Internet Society? Are
>> they receiving *any* communication at all from the Internet Society, or is
>> it only the Chapter that is blocked from being able to email them? Do they
>> know they have opted out?
>> To me, these 400 people that the Chapter cannot email are as good as dead
>> wood - why not remove them from Internet Society membership as well?
>>
>> I'd be interested in your comments if you are faced with similar problems.
>> Kindest regards,
>>
>> Olivier MJ Crépin-Leblond
>> (personal views)
>>
>> _______________________________________________
>> As an Internet Society Chapter Officer you are automatically subscribed
>> to this list, which is regularly synchronized with the Internet Society
>> Chapter Portal (AMS):
>> https://admin.internetsociety.org/622619/User/Login
>> <https://mailtrack.io/trace/link/81c7d7699fd44d8bde8752f99aad10c43ddc9d13?url=https%3A%2F%2Fadmin.internetsociety.org%2F622619%2FUser%2FLogin&userId=796692&signature=c539b10b4290e264>
>>
>> _______________________________________________
>> As an Internet Society Chapter Officer you are automatically subscribed
>> to this list, which is regularly synchronized with the Internet Society
>> Chapter Portal (AMS):
>> https://admin.internetsociety.org/622619/User/Login
>>
>> _______________________________________________
>> As an Internet Society Chapter Officer you are automatically subscribed
>> to this list, which is regularly synchronized with the Internet Society
>> Chapter Portal (AMS):
>> https://admin.internetsociety.org/622619/User/Login
>>
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS):
> https://admin.internetsociety.org/622619/User/Login
>
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