[Chapter-delegates] Announcing - new beta site of redesigned Internet Society website

[Todd M. Tolbert]

Dear Delegates,

 

Thank you for bringing up the topic of the Association Management System (AMS), Aptify, and its use by our Chapters around the world. I wanted to give you an update on the work that the staff has been undertaking in this area and lay out a brief overview of what we see are the next steps.

 

In 2016, ISOC commissioned a review of Aptify and its utilization within the ISOC staff for its use in managing the day-to-day needs of a global non-profit organization. This review was focused in that it asked the consultants to not only determine if Aptify was still meeting ISOC’s needs, but what other best-in-breed solutions might be out there and what processes should we be looking to revamp.  During this review, we purposefully did not take on the needs of managing individual Chapters as the scope for managing the global organization was a large one already. But we always knew that a complete review must include the needs of the individual chapters and we would be coming back to that.

 

The results of the review showed clearly that while ISOC could make Aptify accomplish what we needed, it would take major configuration, development and process overhauls. The effort in doing so (in both people and cost) could be better served by looking at a more modern, cloud-based solution, and in the end, one that could provide opportunity to do much more than what we currently do with Aptify. With that proposal in hand, the Executive Team decided that working towards replacement of Aptify should be started in 2017.

 

Subsequently, a small team was convened to look at what systems in the CRM/AMS world could even come close to facilitating the needs of a global organization like ISOC. We do have some particular security, language and data privacy needs, and wanted to ensure there were at least two or three enterprise-class systems that could accommodate us. Additionally, we started looking at processes internally that should be reviewed and revamped, and not just copied into our “next” system. And lastly, we recognize that we want something that can be of more benefit to you, the Chapter Leaders.  

 

With that, in the coming months, we will be working with the ISOC Chapters Support team to identify a group of Chapter Leaders that can help provide us with insight on functionality that could be provided through a single AMS. We look forward to hearing from you what would be beneficial and seeing if a new system, with careful thought and collaboration, can meet the needs of all of us.

 

While I have your attention, I’d like to address one comment made in this forum, there is not a line item on the financials that points out the cost of the Aptify AMS system. There is a line in the financials that delineates costs for services rendered by a *company* called AMS. This company is the secretariat for the IETF. The Aptify system is licensed and run by ISOC IT, not provided by a cloud (or any other) provider. I hope that clarifies for anyone who was wondering.

 

Thank you again for bringing this up, more to come.

 

Todd

 

 

-- 

Todd M. Tolbert
Chief Administrative Officer
Internet Society

1775 Wiehle Avenue, Suite 201

Reston, VA 20190

E: tolbert at isoc.org
Zoom.us: tolbert at isoc.org

 

 

 

 

From: Chapter-delegates <chapter-delegates-bounces at elists.isoc.org> on behalf of Janvier NGNOULAYE <jnoulaye at gmail.com>
Date: Monday, June 12, 2017 at 11:39 AM
To: "veni at veni.com" <veni at veni.com>
Cc: ISOC Chapter Delegates <chapter-delegates at elists.isoc.org>
Subject: Re: [Chapter-delegates] Announcing - new beta site of redesigned Internet Society website

 

If AMS is a paid service, it's really need to be changed.

Regards.

Ngnoulaye

Isoc Cameroon

 

Le 12 juin 2017 17:28, "Veni Markovski" <veni at veni.com> a écrit :

Just to mention (for the newcomers) - we have had similar discussions in the past. Perhaps worth going through the mailing list archives:-)

Best, 
Veni
ISOC-Bulgaria. 

 

On 06/12/17 11:53, John More wrote:

I believe it in internally managed.  I have over the years asked for improvements.  Minimal response. One thing that would be useful is the ability to enroll Chapter members into the Society without having to send them to the Website.  The AMS also does not really require much in the way of information (i.e., permits enrollment without accuracy). There is no ability to track participation or collect responses.  

 

John More

 

On Jun 12, 2017, at 11:36 AM, Seun Ojedeji <seun.ojedeji at gmail.com> wrote:

 

Okay if AMS is a paid service then I will say it does not strike me as a good value for money. Certainly not in this present technology era ;-) 

 

Few weeks ago I was trying to do approval for about 30 new applicants but the stuff broke on me and I had to do it in bits. So if AMS is a paid service, the provider needs to have critical look at its scalability and flexibility. Perhaps proper feature/bug reporting medium is a place to start.

 

Regards

 


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