[Chapter-delegates] [Internet Policy] Mark Zuckerberg accused of abusing power after Facebook deletes 'napalm girl' post

[Marius Hole]

On Sun, Sep 11, 2016 at 3:42 AM, John Levine <isocmember at johnlevine.com>
wrote:

> I'm not saying that Facebook is perfect or that there aren't concerns
> about how they select the stuff they show their users, but I can
> guarantee you that any simple solution won't work.  As others have
> noted, it's hard to pick the one famous news picture out of a stream
> of casual nude porn.  It's particularly hard when the picture is of
> a child, since online child abuse material, the legal term for child
> pornography, is a large and continuing issue.  The news picture clearly
> is not pornographic in any way, but it's again really hard to write
> filters that understand when to make exceptions.
>

Like people have asked for more diverse "likes" on Facebook (better to
"like" with sad face when someone talks about someone close to them that
died, than just a like), the user should be informed about the contents
removal with a case number (everything automatically generated), and if he
respond to the case, the case is automatically transferred to a human case
worker to review his case.

As John points out, it's impossible to "robot-filter" everything perfect,
and you have to choose between open and loose or close and strict (or
somewhere in between). There is no option that will automatically work for
everyone and not offend no one. Human intervention is needed in cases like
these, and you can assume that sites like Facebook have still saved
thousand of man hours of work with "AI-filtering" it.

This is why we have frameworks like ITIL and so on, you can make process
out of and automate as much as you want, but in the end will only a human
with feelings and abstract thought be able to evaluate "corner cases".

I belive it is stupid how this case have spread like wildfire because I
belive the question should have been about the automation, the framework
and the way they solve it, not pushing for allowing this single image.


-- 
Marius Hole
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