[Chapter-delegates] Membership Database Maintenance

Sun Mar 10 00:32:51 PST 2013

Dear Rudy,

I second your remarks.

It can’t be stressed enough that the international ISOC organization has
to comply to local laws. Especially because isoc.org is not only
holding, but also mutating and using member databases & data.

Directly related to this legal problem is the sending of unsolicited
mass email to chapter members by isoc.org. This without the endorsement
of the respective chapters. Several members complained about this
‘spamming’ en we had even cancellation of membership.

I’m not surprised by the bouncing problems. There are several
registrations. An example is the existence of so called international
members. Interesting, but not for chapters and members who just want to
have memberships. It's easy to understand that this gives administrative
problems and overhead.

A bigger problem is that mutations to member records are also made by
isoc staff. This also without the endorsement of the respective and/or
involved chapters. Chapters are (always?) informed afterwards. This
situation makes it very difficult for the chapters to keep the
registrations up to date, comply to legislation and to do proper
member-management.

I'm very happy with the discussion that Ted raised. A good starting
point for further improvement of our ISOC organizations!

Best regards,

Dick Kalkman

President Internet Society The Netherlands
ISOC The Netherlands Chapter

E: d.h.kalkman at isoc.nl
I: http://isoc.nl
A: Prins Willem-Alexanderhof 5
   Kamer i4.310
   2595 BE Den Haag
   The Netherlands

On 8-3-2013 19:04, Rudi Vansnick wrote:
> Dear Ted,
> 
> Interesting process you are highlighting here.
> 
> I have some questions about the process :
>> we will monitor all primary email addresses of all member records.
> does this mean you will send emails to each email address ? 
> 
> Wouldn't it be helpful if chapters would be enabled to monitor this
> process ? We experienced negative reactions from some of our members as
> they receive seamlessly email message they don't want to receive.
> Perhaps a better concept of email communication should be used to avoid
> members unsubscribing from the chapters.
> 
> We are willing to translate the email communication that will be used
> through this given process in the appropriate language so at least
> members will be addressed in their language.
> 
> I consider still the chapter being the "leader" in the process of
> monitoring their membership, as they will most probably be first a
> member of the chapter and secondly being a global member. I'm also
> referring to the privacy regulation being different depending on the
> continent / region / country.
> 
> Please do not consider the present mail as being negative criticism but
> rather a way of involving chapters in a process that affects directly
> their members and of course also part of their existence.
> 
> Always willing to collaborate in increasing membership processes.
> 
> Kind regards,
> 
> Rudi Vansnick
> President - CEO             Tel +32/(0)9/329.39.16
> rudi.vansnick at isoc.be <mailto:rudi.vansnick at isoc.be>       Mobile
> +32/(0)475/28.16.32
> Dendermondesteenweg 143   B-9070 Destelbergen
> =.=.=.=.=.=.==.= Internet Society Belgium  =.=.=.=.=.=.=.=.=
> www.internetsociety.be <http://www.internetsociety.be>      "The
> Internet is for everyone"
> 
> Op 8-mrt-2013, om 15:38 heeft Ted Mooney het volgende geschreven:
> 
>> To all Internet Society Chapters,
>>
>> ISOC Staff are undertaking a long overdue maintenance of our database.
>>  We are starting with member records and want you to know the plan and
>> what it means for you.
>>
>> Over the course of the next two to four weeks, we will monitor all
>> primary email addresses of all member records.  Any email address that
>> returns four "hard bounces" to our system will flag that member record
>> as "unreachable".  At the end of four weeks we will unsubscribe all
>> such records in the database from receiving email from ISOC, and we
>> will cancel these memberships.  
>>
>> We will not, at this time remove any name from the database.  We will
>> also, within two weeks following this action,  compile a list of all
>> removed members and make that list available to all Chapters affected. 
>>
>> It is important that any separately maintained Chapter Membership
>> lists are updated as well so that future synchronization with the ISOC
>> AMS does not return "dead end" records to the subscription and
>> membership lists.  
>>
>> We are aware of the possibility that few of these records may be
>> members who prefer contact through other means.  For this reason we
>> will provide Chapter Administrators the opportunity to review the list
>> and when agreed with Chapter Support, re-instate any valid member to
>> the membership roster.
>>
>> This is a critical first step to improving our overall database
>> maintenance and integrity and ultimately, upgrading the systems to
>> make it much easier and more accurate for Chapters to administer their
>> membership lists as well.
>>
>> Thanks for your understanding and assistance for this activity.
>>
>> Ted Mooney
>> Sr. Director, Membership & Services
>> Cell: 301-980-6446
>> Skype: ted.mooney3
>>
>> www.internetsociety.org <http://www.internetsociety.org/>
>>
>>
>>
>>
>>
>> _______________________________________________
>> As an Internet Society Chapter Officer you are automatically subscribed
>> to this list, which is regularly synchronized with the Internet Society
>> Chapter Portal (AMS): https://portal.isoc.org
> 
> 
> 
> _______________________________________________
> As an Internet Society Chapter Officer you are automatically subscribed
> to this list, which is regularly synchronized with the Internet Society
> Chapter Portal (AMS): https://portal.isoc.org
> 

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