<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">In my experience working with small businesses that have lost access to their Facebook or Instagram pages due to identity theft (usually as a result of stolen phones or malware installation), they have never received any help from META.<br><br>However, I am glad to know that there are special support channels for organizations that have collaborative projects with ISOC and the LCI. Still, I believe that the number of complaints about these issues should prompt us to look for alternative channels for streaming and dissemination.<br></div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Regards,</div><div class="gmail_default" style="font-family:verdana,sans-serif">Alejandro Lengua</div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">El mié, 23 abr 2025 a las 7:23, Joly MacFie via Chapter-delegates (<<a href="mailto:chapter-delegates@elists.isoc.org">chapter-delegates@elists.isoc.org</a>>) escribió:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-size:small">Hi Ricky,</div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">Thanks for the feedback. Useful context.</div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">So, basically, left hanging by FB? Since last year? Despite intervention from parent org?<br><br>Were there any prophylactic measures advised by LCI?<br><br>Joly</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Apr 23, 2025 at 7:54 AM Ricky Mahabir <<a href="mailto:rickypm@gmail.com" target="_blank">rickypm@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Dear all,</div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Greetings from Suriname. </div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Just wanted to point out that this issue is not specific to ISOC FB pages, we have experienced the same since last year with Lions Clubs FB pages as well. Meta was also engaged by the main organization LCI.</div></div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div style="color:rgb(34,34,34)"><div style="font-family:tahoma,sans-serif"><span style="font-family:Arial,Helvetica,sans-serif"><br></span></div><div style="font-family:tahoma,sans-serif"><div style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif"><span style="font-family:tahoma,sans-serif"></span>Kind regards,<br><br>Ricky P. Mahabir</div><div style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif"><span style="color:rgb(34,34,34)">Commissaris Vereniging De Dolfijn (Bar, Keuken en Recreatie) </span></div></div></div><div style="color:rgb(34,34,34)">Lions Club Parwani | (LC Member #5276037, <b>MJF</b>)<br></div><div style="color:rgb(34,34,34)"><div><span style="font-family:tahoma,sans-serif"></span>JCI Senator # 81045</div><div>202<span style="font-family:tahoma,sans-serif">4</span>-202<span style="font-family:tahoma,sans-serif">5</span> Secretary ISOC Suriname Chapter (<a href="http://www.isoc.org/" style="color:rgb(17,85,204)" target="_blank">www.isoc.org</a>)</div><div>Secretaris Buurtvereniging Gunny's Villapark<br><div style="font-family:tahoma,sans-serif"><div style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif"><div>Voorzitter Key Jaycees / Past President | JCI Suriname<div style="display:inline"> / JCI Nilom<br></div><br></div><div>Mobile: +597-7697377 / +597-8727832 | e-mail: <a href="mailto:rickypm@gmail.com" target="_blank">rickypm@gmail.com</a> | Skype: rmahabir<br><br>"Be the change you want to see in the world." - Mahatma Gandhi</div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Apr 23, 2025 at 8:49 AM Joly MacFie via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank">chapter-delegates@elists.isoc.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-size:small">Thanks for the quick response, Joe. </div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">On our end it is difficult to divine what action, if any, is being taken by staff, so any update, even "nothing to report", is valuable.<br><br>Perhaps, staff could examine the mitigation steps proposed by both me and ChatGPT, and comment or modify? Or institute some kind of verification program?</div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">Joly</div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small"> </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Apr 23, 2025 at 7:30 AM Dr. Joseph Lorenzo Hall <<a href="mailto:hall@isoc.org" target="_blank">hall@isoc.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<div dir="ltr">Joly, I have been working for two weeks with Meta staff to try and get these pages restored. I asked Victor and you to provide the data that the review team needs and we've provided that to them. Typically, there are very few recourses after
an appeal has been denied as with the Mali and Zimbabwe pages (please give me the details for the new page suspension off-list and I'll get that to the Meta review team).</div>
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<div dir="ltr">To be clear, we'll need to keep our expectations low; in my experience pages are rarely resorted after appeal. I'm hopeful, especially given our collaboration with Meta.</div>
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<div dir="ltr">We're working hard on this and so far there is nothing new to report back as it's in their queue (I assume). Can you please give us the benefit of the doubt that we are trying here? Thank you</div>
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<div style="direction:ltr" dir="auto">-- </div>
<div style="direction:ltr" dir="auto">Joseph Lorenzo Hall PhD, Distinguished Technologist, <span style="font-size:inherit">Internet Society</span></div>
<div style="direction:ltr" dir="auto"><a href="mailto:hall@isoc.org" target="_blank">hall@isoc.org</a> | +1-703-483-9504</div>
<div style="direction:ltr" dir="auto"><a href="http://internetsociety.org" target="_blank">internetsociety.org</a> | @internetsociety</div>
<div style="direction:ltr" dir="auto">pgp: <span style="font-size:inherit">3CA28D7B9F6DDBD34B1016075F86698740A9A871</span></div>
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<div id="m_4000958509210359026m_-8458516691930479063m_3189190903863095609m_3484699189789294160m_1034449996731344913divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Chapter-delegates <<a href="mailto:chapter-delegates-bounces@elists.isoc.org" target="_blank">chapter-delegates-bounces@elists.isoc.org</a>> on behalf of Joly MacFie via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank">chapter-delegates@elists.isoc.org</a>><br>
<b>Sent:</b> Wednesday, April 23, 2025 7:01:09 AM<br>
<b>To:</b> ISOC Chapter Delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank">chapter-delegates@elists.isoc.org</a>><br>
<b>Subject:</b> [Chapter-delegates] Suspension of Chapter Facebook pages for "impersonation"</font>
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<div><span style="font-size:small">For ISOC.LIVE video crossposting purposes, I have, over the years, gained some admin role or other on 50+ Chapter Facebook pages. Recently a worrying trend has arisen of pages getting suspended by FB
for "impersonation". Requested reviews have been summarily denied. </span></div>
<div><span style="font-size:small"><br>
</span></div>
<div><span style="font-size:small">Apart from making these pages unavailable, this has resulted in me and other page admins having our accounts restricted, such that we can't post or manage groups. ( I manage several non-ISOC technical
groups, a couple with 1000s of members)</span><br>
</div>
<div><span style="font-size:small"><br>
</span></div>
Suspensions include
<div><br>
<b>Internet Society Zimbabwe – ISOC Zim</b><br>
<a href="https://www.facebook.com/isoczim/" target="_blank">https://www.facebook.com/isoczim/</a><br>
Suspended: December 17, 2024<br>
Review Decision: Not restored (January 3, 2025)<br>
Reason: Impersonation
<div><br>
</div>
<b>ISOC Mali – Le Chapitre malien d’Internet Society</b><br>
<a href="https://www.facebook.com/isocml/" target="_blank">https://www.facebook.com/isocml/</a><br>
Suspended: March 26, 2025<br>
Review Decision: Not restored (March 31, 2025)<br>
Reason: Impersonation</div>
<div><span><br>
</span></div>
<div><span><span style="font-size:small">After these two, and since there had just been trumpeted<a href="https://www.internetsociety.org/news/press-releases/2025/internet-society-extends-multi-year-partnership-with-meta-and-announces-connectivity-co-funding-initiative/" target="_blank">
the extension ISOC and Meta's partnership in Africa</a>, I reached out to Victor Ndonnang and also Chapter Support to see if strings could be pulled. </span></span></div>
<div><span><span style="font-size:small"><br>
</span></span></div>
<div><span><span style="font-size:small">Victor, as always, was responsive, and concerned about the damage these suspensions could do to two of the region's most active chapters. <br>
</span><br>
<span style="font-size:small">However Vcitor's efforts appeared to be in vain. I remembered that
<a href="https://www.linkedin.com/in/katie-watson/" target="_blank">Katie Watson Jordan</a>, formerly a mainstay of the North America Bureau, now worked out at Meta. I reached out to her and she asked for details to pass along to the "review team'".That was around a week ago.</span><br>
</span></div>
<div><span><span style="font-size:small"><br>
</span></span></div>
<div><span><span style="font-size:small">Chapter Support did not respond at all. No surprise there.</span></span></div>
<div><span><span style="font-size:small"><br>
</span></span></div>
<div><span><span style="font-size:small">Today, April 23 2025, comes another suspension, not of just a chapter, but the Asia Pacific Bureau Page, taking out a whole region! I immediately appealed this,
with the result that, within minutes, the page was totally removed.<br>
<br>
<img src="cid:ii_19662743b97cb971f161" alt="image.png" width="453" height="395"><br>
</span></span></div>
<div><span><br>
</span></div>
<div><span><span style="font-size:small">I have passed that to Katie, too.<br>
</span><br>
<span style="font-size:small">So, what's going on here? It's not like these pages were full of spam or anything...<br>
</span><br>
<span style="font-size:small">One possible explanation is that this is an undesirable side effect of some other totally legitimate takedown. There are a number of orphaned, and conceivably even bogus ISOC pages out there, and which were
reported as such, and the baby is now being thrown out with the bathwater.<br>
</span><br>
<span style="font-size:small">Or, it just could be increased brand vigilance byISOC staff, with the same result.<br>
</span><br>
<span style="font-size:small">It can't be 100% ignored that staff have systematically carried out a program to disengage from ISOC.LIVE, and me personally since removing my funding a year back, and this could be part of that.<br>
</span><br>
<span style="font-size:small">But, most likely, it's probably just Meta's stupid AI.</span><br>
</span></div>
<div><span><span style="font-size:small"><br>
</span></span></div>
<div><span><span style="font-size:small">Nevertheless, it is a fact of life.</span></span></div>
<div><span><span style="font-size:small"><br>
</span></span></div>
<div><span><span style="font-size:small"><b>===========WHAT TO DO?=========</b><br>
<br>
There are a couple of things Chapter leaders can do.<br>
<br>
1) Review the admin roles on the Chapter's FB page, and remove anybody who is not necessary. That includes me( I am restricted from streaming anyway at present.) People can always be re-added as 'task manager'.</span></span></div>
<div><span><br>
</span></div>
<div><span>2<span style="font-size:small">) Read these
<a href="https://chatgpt.com/share/6808c434-0970-8013-a95d-2ce70fae59d7" target="_blank">detailed instructions from ChatGPT</a> on how to safeguard your page.
<br>
<br>
These instructions include NOT using the plain ISOC Symbol as an avatar, but in turn how to make an alternative that conforms to ISOC's brand guidelines is not obvious.<br>
<br>
What ChatGPT does suggest is that ISOC itself recognizes chapter pages by linking to them from the main ISOC page.<br>
</span><br>
<span style="font-size:small">Joly</span><br>
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Joly MacFie +1<span title="Call with Google Voice">2185659365</span> </div>
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</blockquote></div><div><br clear="all"></div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div>--------------------------------------<br>Joly MacFie +1<span title="Call with Google Voice">2185659365</span> </div><div>--------------------------------------</div>-</div></div></div></div></div>
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As a Chapter Leader, you are automatically added to the Internet Society’s Chapter Leaders Community Group and the Chapter Delegates e-list, which is regularly synchronized with the Internet Society Chapter Portal (AMS): <a href="https://community.internetsociety.org" rel="noreferrer" target="_blank">https://community.internetsociety.org</a>.<br>
The Internet Society has a legitimate interest to communicate with its chapter leaders, you will therefore remain subscribed for the duration of your term and will be unsubscribed automatically when your term ends.<br>
Please note that the archive of this list is publicly accessible and may be viewed by anyone. By submitting information to this list and contributing to the communications, you acknowledge that the contents will be publicly visible.<br>
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer" target="_blank">https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br>
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