<div dir="ltr">Thank you for this Sarah.<div><br></div><div>I managed to send out a mail to the chapter. However, as a user it seems the system has become more confusing, with additional steps and time consuming (off course I do see more options has been added).</div><div><br></div><div>Previously using one email ID we could send bulk message to the whole Chapter. Now to send a simple male you have to create a campaign, key in the message, link to the who Chapter data set, etc. </div><div><br></div><div>Additionally the campaign money option which is mandatory is quite irrelevant for many of us. Also the currency denominator reflects only few currency therefore its redundant to most nations.</div><div><br></div><div>I hope the team while improvising really looks at simplifying things than complicating it for volunteers from across the world.</div><div>Regards,</div><div><br></div><div>Amrita</div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Mar 28, 2024 at 10:27 AM Sarah Lake <<a href="mailto:lake@isoc.org">lake@isoc.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-2469127020859536514">
<div dir="ltr">
<div style="font-size:11pt;color:rgb(0,0,0)">
Hi Amrita </div>
<div style="font-size:11pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-size:11pt;color:rgb(0,0,0)">
Responding here as well for all: </div>
<div style="font-size:11pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-size:11pt;color:rgb(0,0,0)">
The 'Send Email as Chapter Leader' guide an video can be found here: </div>
<div style="font-size:11pt;color:rgb(0,0,0)">
<a href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/" id="m_-2469127020859536514LPlnk" target="_blank">https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/</a></div>
<div style="font-size:11pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-size:11pt;color:rgb(0,0,0)">
Reposting <a href="mailto:joly@punkcast.com" id="m_-2469127020859536514OWAAM941093" target="_blank">
@Joly MacFie</a>'s message (thank you!) below as well: </div>
<div style="font-family:AppleSystemUIFont;font-size:13pt;color:rgb(0,0,0)">
<br>
</div>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">1. Create the Campaign</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">In the Leader Portal, Go to “Chapter Emails”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Select “Email Campaign”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Click “New”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Input a “Campaign Name” – mandatory field</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Input any other information pertaining to the Campaign in the applicable field(s)</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Select the “Active” button</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Hit “Save”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">This creates the campaign.</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)"> </span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">2. Link the Campaign to a Journey</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Click on Chapter Emails</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Select “Email Campaign”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Select the Campaign you created</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Under Campaign Messages select “Connect Campaign”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">In the Journey field, start typing your Chapter name (i.e. Washington) and this will bring up
your journey options.</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Select the journey with the “TR” designation at the end to send a transactional email.</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">NOTE: The journey with no “TR” designation would be a promotional email that goes to chapter members
who have not opted out of communications.</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Click on “Save” -- this will take you to a screen where you create the message you want to send.</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)"> </span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">3. Add Recipients (For sending a message to all members)</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Go to “Reports” from the Leader Portal,</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Click on “Active Chapter Members”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">This will bring up all Chapter Members</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Click the check box beside the Chapter Name</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Click on the dropdown button next to Export (at the top of the screen)</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Click on “Add to Campaign”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Select the Campaign to which the email is being sent</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Click on “Submit”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)"> </span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">4. Create the Message</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Click on Chapter Emails</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Select “Email Campaign”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Select the Campaign you created.</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Click on the preview button (eye) to the right of the subject line.</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Select a Subject</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Hover over the Subject Line box, then select “Click to Edit” to select one of the template subject
lines.</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Hover over the Rich Text Box, then select “Click to Edit” to enter the text of your message.</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Once done, Click “Save & Close”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)"> </span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">5. Send the Message</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Take you back to the Email Campaign screen.</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Under Campaign Messages, select “Bulk Send”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">It will then show you a preview of your message as well as to whom it will be sent.</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">If you’re ready to go, click on “Send”</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)"><br>
</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Hope this helps. </span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)"><br>
</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Best Regards</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)"><br>
</span></p>
<p style="margin:0cm"><span style="font-size:11pt;color:rgb(0,0,0)">Sarah </span></p>
<div style="font-size:11pt;color:rgb(0,0,0)">
<br>
</div>
<p style="direction:ltr;text-align:left;line-height:18px;background-color:rgb(255,255,255);margin:0px;padding-top:4px;font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-size:13px;color:rgb(24,50,71)">
<b><br>
</b></p>
<p style="direction:ltr;text-align:left;line-height:18px;background-color:rgb(255,255,255);margin:0px;padding-top:4px">
<span style="font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-size:13px;color:rgb(24,50,71)"><b>Sarah Lake (she/her),</b> Community Engagement Manager, Asia-Pacific </span><br>
<span style="font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-size:13px;color:rgb(24,50,71)"><u><a href="mailto:lake@isoc.org" target="_blank">lake@isoc.org</a></u></span><span style="font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-size:13px;color:rgb(24,50,71);background-color:rgb(255,255,255)"> |
Australia, UTC/GMT+10</span><br>
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</span></p>
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<hr style="display:inline-block;width:98%">
<div id="m_-2469127020859536514divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Chapter-delegates <<a href="mailto:chapter-delegates-bounces@elists.isoc.org" target="_blank">chapter-delegates-bounces@elists.isoc.org</a>> on behalf of Amrita Choudhury via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank">chapter-delegates@elists.isoc.org</a>><br>
<b>Sent:</b> Thursday, March 28, 2024 15:28<br>
<b>To:</b> Joly MacFie <<a href="mailto:joly@punkcast.com" target="_blank">joly@punkcast.com</a>>; AMS Support <<a href="mailto:amshelp@isoc.org" target="_blank">amshelp@isoc.org</a>><br>
<b>Cc:</b> ISOC Chapter Delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank">chapter-delegates@elists.isoc.org</a>><br>
<b>Subject:</b> Re: [Chapter-delegates] Request for a method to send email to Chapter members.</font>
<div> </div>
</div>
<div>
<div dir="ltr">I agree the present system seems to be very confusing.
<div><br>
</div>
<div>Have been trying to send a mail to the chapter, but not succeeded yet.
<div><br>
</div>
<div>Could anyone share where the tutorials to send emails are?</div>
<div><br>
</div>
<div>Regards</div>
<div><br>
</div>
<div>Amrita</div>
</div>
</div>
<br>
<div>
<div dir="ltr">On Tue, Mar 26, 2024 at 2:26 AM Joly MacFie via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank">chapter-delegates@elists.isoc.org</a>> wrote:<br>
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div style="font-size:small">Hi Levy,</div>
<div style="font-size:small"><br>
</div>
<div style="font-size:small">Chatter is not bad, somewhat akin to whatsapp with email integration, but, by default, members are set to email digest mode, can even reset their option to 'limited', and I suspect members who are set to
'opt-out' may never see it at all. So, it is not a reliable way to reach your chapter membership. Also, content options are limited. </div>
<div style="font-size:small"><br>
</div>
<div style="font-size:small">OTOH, an email campaign, with the journey set to TD, will reach every member of your Chapter. </div>
<div style="font-size:small"><br>
</div>
<div style="font-size:small">Once an email campaign is set up, it's easy to repost to the same campaign without going through all the set up.<br>
<br>
</div>
<div style="font-size:small">What isn't clear to me, as yet, is, whether this will reach people who have subsequently joined. Possibly not.<br>
<br>
Joly</div>
</div>
<br>
<div>
<div dir="ltr">On Mon, Mar 25, 2024 at 11:16 AM levy syanseke via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank">chapter-delegates@elists.isoc.org</a>> wrote:<br>
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">Hi Joly,
<div dir="auto"><br>
</div>
<div dir="auto">That's what I was referring to.</div>
<div dir="auto"><br>
</div>
<div dir="auto">Regards<br>
<br>
<div dir="auto">Levy Syanseke <br>
<br>
Ramah Designs - Founder<br>
Internet Society Zambia Chapter - Founding President<br>
<br>
+260 978 210 494<br>
<br>
*God is a Designer*</div>
</div>
</div>
<br>
<div>
<div dir="ltr">On Sun, 24 Mar 2024, 20:08 Joly MacFie, <<a href="mailto:joly@punkcast.com" target="_blank">joly@punkcast.com</a>> wrote:<br>
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div style="font-size:small">Hi Levy, </div>
<div style="font-size:small"><br>
</div>
<div style="font-size:small">Are you referring to 'Chatter' ?</div>
<div style="font-size:small"><br>
</div>
<div style="font-size:small">Joly</div>
<div style="font-size:small"><br>
</div>
<div style="font-size:small"><br>
</div>
</div>
<br>
<div>
<div dir="ltr">On Sun, Mar 24, 2024 at 12:42 PM levy syanseke via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" rel="noreferrer" target="_blank">chapter-delegates@elists.isoc.org</a>> wrote:<br>
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Hi Mohan,
<div><br>
</div>
<div>I hope this email finds you well. </div>
<div><br>
</div>
<div>I do understand your frustration and have been through it before. <br>
While waiting for the demo video, we learnt we can use an alternative channel within the new AMS. If you have time or any other leader who would like help with communicating using the same feature to communicate to your chapter members. </div>
<div><br>
</div>
<div>I am available on Tuesday. Do advise, anytime before or after 9:50 UTC - 13:00 UTC.</div>
<div><br>
</div>
<div>Regards</div>
<div><br clear="all">
<div>
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div style="text-align:center">
<h3 color="#000000" style="text-align:start;margin:0px;font-size:18px;color:rgb(0,0,0)">
Levy Syanseke</h3>
<p color="#000000" style="text-align:start;margin:0px;color:rgb(0,0,0);font-size:14px;line-height:22px">
Media Studies Tutor | <a href="https://web.facebook.com/ramahdesigns/" rel="noreferrer" style="color:rgb(17,85,204)" target="_blank">Ramah Designs</a> - Founder</p>
<p color="#000000" style="text-align:start;margin:0px;color:rgb(0,0,0);font-size:14px;line-height:22px">
<a href="https://isoczambia.org" rel="noreferrer" target="_blank">Internet Society Zambia Chapter</a> - Founding president</p>
<p color="#000000" style="text-align:start;margin:0px;color:rgb(0,0,0);font-size:14px;line-height:22px">
<a href="https://youthigf.com/" rel="noreferrer" target="_blank">Youth IGF Movement
</a>- Community Coordinator </p>
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<td style="padding:0px;color:rgb(0,0,0)"><a href="tel:+260+978+210+494" color="#000000" rel="noreferrer" style="color:rgb(0,0,0);font-size:12px" target="_blank">+260 978 210 494</a></td>
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<td style="padding:0px"><a href="mailto:lsyanseke@gmail.com" color="#000000" rel="noreferrer" style="color:rgb(0,0,0);font-size:12px" target="_blank">lsyanseke@gmail.com</a></td>
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<td width="30" style="vertical-align:middle"><a href="https://ramahdesigns.business.site/" rel="noreferrer" style="color:rgb(17,85,204)" target="_blank"><br>
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<span style="color:rgb(34,34,34);text-align:start"> </span><font color="#000000" style="text-align:start">God Loves You!</font><br>
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<div dir="ltr">On Sun, Mar 24, 2024 at 4:24 AM K Mohan Raidu via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" rel="noreferrer" target="_blank">chapter-delegates@elists.isoc.org</a>> wrote:<br>
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<div style="font-family:arial;font-size:16px">
<div></div>
<div dir="ltr">That traning link itself erroneous.</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">I asked for a one-on-one and step-by-step demo of the emailing.</div>
<div dir="ltr">This attitude of the AMS is very irresponsible.</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">There is no method to send emails to Chapter members from the portal.</div>
<div dir="ltr">And traning on a non existing feature is futile.</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">Will the demo be arranged or should I esclate it the highest level?</div>
<div dir="ltr"><br>
</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">K Mohan Raidu</div>
<div dir="ltr">President</div>
<div dir="ltr">ISOC Hyderabad.</div>
<div dir="ltr">+919985033566</div>
<div dir="ltr"><br>
</div>
<div dir="ltr"><br>
</div>
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<div>On Friday, March 22, 2024 at 08:32:01 PM GMT+5:30, AMS Helpdesk <<a href="mailto:amshelp@isoc.org" rel="noreferrer" target="_blank">amshelp@isoc.org</a>> wrote:
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<div>Hi K,<br clear="none">
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<div dir="ltr">The correct training link was sent back on 7 March 2024. As we did not receive a reply, the ticket was closed. Please let us now if you are still having trouble accessing this link and training.</div>
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<img style="width: 100%; max-width: 800px;" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjAxMTAwMzg3NDcsImRvbWFpbiI6Imlzb2NoZWxwLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoxMzE0ODYxfQ.uupAJssu5iI1-ges_5RGAjxV4n2UiIHvfqaW2uOJiX8">
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<blockquote>On Fri, 22 Mar at 9:17 AM <span>, K Mohan Raidu <<a href="mailto:kmraidu@aol.com" rel="noreferrer" target="_blank">kmraidu@aol.com</a>> wrote:
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<div dir="ltr">How do close a ticket without attending or resolvinb the issue?</div>
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<div>On Wednesday, March 20, 2024 at 10:49:58 PM GMT+5:30, AMS Helpdesk <<a href="mailto:amshelp@isoc.org" rel="noreferrer" target="_blank">amshelp@isoc.org</a>> wrote:
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<div>Dear K Mohan Raidu,<br clear="none">
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Your ticket - Request for a method to send email to Chapter members. - has been closed.<br clear="none">
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We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.<br clear="none">
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Sincerely,<br clear="none">
Internet Society Support Team<br clear="none">
<a shape="rect" href="https://isochelp.freshdesk.com/helpdesk/tickets/13941" rel="noreferrer noopener noreferrer" target="_blank">https://isochelp.freshdesk.com/helpdesk/tickets/13941</a>
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<span title="fd_tkt_identifier" style="font-size:0px;min-height:0px;line-height:0px;color:rgb(255,255,255)">13941:1314861</span>
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_______________________________________________<br>
As an Internet Society Chapter Officer you are automatically subscribed<br>
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View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer noreferrer" target="_blank">
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Joly MacFie +1<span title="Call with Google Voice">2185659365</span> </div>
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_______________________________________________<br>
As an Internet Society Chapter Officer you are automatically subscribed<br>
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br>
<a href="https://admin.internetsociety.org/622619/User/Login" rel="noreferrer" target="_blank">https://admin.internetsociety.org/622619/User/Login</a><br>
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer" target="_blank">
https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br>
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Joly MacFie +1<span title="Call with Google Voice">2185659365</span> </div>
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_______________________________________________<br>
As an Internet Society Chapter Officer you are automatically subscribed<br>
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br>
<a href="https://admin.internetsociety.org/622619/User/Login" rel="noreferrer" target="_blank">https://admin.internetsociety.org/622619/User/Login</a><br>
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer" target="_blank">
https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br>
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