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<div class="elementToProof" style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
Hi Amrita </div>
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Responding here as well for all: </div>
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The 'Send Email as Chapter Leader' guide an video can be found here: </div>
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<a href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/" id="LPlnk" class="OWAAutoLink" data-loopstyle="linkonly">https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/</a></div>
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Reposting <a href="mailto:joly@punkcast.com" id="OWAAM941093" class="tWKOu mention ms-bgc-nlr ms-fcl-b" data-loopstyle="linkonly">
@Joly MacFie</a>'s message (thank you!) below as well: </div>
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<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">1. Create the Campaign</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">In the Leader Portal, Go to “Chapter Emails”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Select “Email Campaign”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Click “New”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Input a “Campaign Name” – mandatory field</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Input any other information pertaining to the Campaign in the applicable field(s)</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Select the “Active” button</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Hit “Save”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">This creates the campaign.</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"> </span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">2. Link the Campaign to a Journey</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Click on Chapter Emails</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Select “Email Campaign”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Select the Campaign you created</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Under Campaign Messages select “Connect Campaign”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">In the Journey field, start typing your Chapter name (i.e. Washington) and this will bring up
your journey options.</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Select the journey with the “TR” designation at the end to send a transactional email.</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">NOTE: The journey with no “TR” designation would be a promotional email that goes to chapter members
who have not opted out of communications.</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Click on “Save” -- this will take you to a screen where you create the message you want to send.</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"> </span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">3. Add Recipients (For sending a message to all members)</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Go to “Reports” from the Leader Portal,</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Click on “Active Chapter Members”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">This will bring up all Chapter Members</span></p>
<p class="elementToProof" style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Click the check box beside the Chapter Name</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Click on the dropdown button next to Export (at the top of the screen)</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Click on “Add to Campaign”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Select the Campaign to which the email is being sent</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Click on “Submit”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"> </span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">4. Create the Message</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Click on Chapter Emails</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Select “Email Campaign”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Select the Campaign you created.</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Click on the preview button (eye) to the right of the subject line.</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Select a Subject</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Hover over the Subject Line box, then select “Click to Edit” to select one of the template subject
lines.</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Hover over the Rich Text Box, then select “Click to Edit” to enter the text of your message.</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Once done, Click “Save & Close”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"> </span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">5. Send the Message</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Take you back to the Email Campaign screen.</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Under Campaign Messages, select “Bulk Send”</span></p>
<p style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">It will then show you a preview of your message as well as to whom it will be sent.</span></p>
<p class="elementToProof" style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">If you’re ready to go, click on “Send”</span></p>
<p class="elementToProof" style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><br>
</span></p>
<p class="elementToProof" style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Hope this helps. </span></p>
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</span></p>
<p class="elementToProof" style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Best Regards</span></p>
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</span></p>
<p class="elementToProof" style="margin: 0cm;"><span style="font-family: "Segoe UI", "Segoe UI Web (West European)", "Helvetica Neue", sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Sarah </span></p>
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<b><br>
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<p style="direction: ltr; text-align: left; line-height: 18px; background-color: rgb(255, 255, 255); margin: 0px; padding-top: 4px;">
<span style="font-family: "Source Sans Pro", Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(24, 50, 71);"><b>Sarah Lake (she/her),</b> Community Engagement Manager, Asia-Pacific </span><br>
<span style="font-family: "Source Sans Pro", Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(24, 50, 71);"><u>lake@isoc.org</u></span><span style="font-family: "Source Sans Pro", Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(24, 50, 71); background-color: rgb(255, 255, 255);"> |
Australia, UTC/GMT+10</span><br>
<span style="font-family: "Source Sans Pro", Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(24, 50, 71);"><img id="imageSelected0" data-index="7" data-id="60003658383" data-attachment="[object Object]" style="max-width: calc(100% - 10px); margin: 0px 5px; box-sizing: border-box; display: inline-block; vertical-align: bottom;" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/60003658383/original/7lLtdG5uyz62tLMy7C1sG4AZ0YbGncdFng.png?1585130171">
</span></p>
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</span></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Chapter-delegates <chapter-delegates-bounces@elists.isoc.org> on behalf of Amrita Choudhury via Chapter-delegates <chapter-delegates@elists.isoc.org><br>
<b>Sent:</b> Thursday, March 28, 2024 15:28<br>
<b>To:</b> Joly MacFie <joly@punkcast.com>; AMS Support <amshelp@isoc.org><br>
<b>Cc:</b> ISOC Chapter Delegates <chapter-delegates@elists.isoc.org><br>
<b>Subject:</b> Re: [Chapter-delegates] Request for a method to send email to Chapter members.</font>
<div> </div>
</div>
<div>
<div dir="ltr">I agree the present system seems to be very confusing.
<div><br>
</div>
<div>Have been trying to send a mail to the chapter, but not succeeded yet.
<div><br>
</div>
<div>Could anyone share where the tutorials to send emails are?</div>
<div><br>
</div>
<div>Regards</div>
<div><br>
</div>
<div>Amrita</div>
</div>
</div>
<br>
<div class="x_gmail_quote">
<div dir="ltr" class="x_gmail_attr">On Tue, Mar 26, 2024 at 2:26 AM Joly MacFie via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org">chapter-delegates@elists.isoc.org</a>> wrote:<br>
</div>
<blockquote class="x_gmail_quote" style="margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204,204,204); padding-left:1ex">
<div dir="ltr">
<div class="x_gmail_default" style="font-size:small">Hi Levy,</div>
<div class="x_gmail_default" style="font-size:small"><br>
</div>
<div class="x_gmail_default" style="font-size:small">Chatter is not bad, somewhat akin to whatsapp with email integration, but, by default, members are set to email digest mode, can even reset their option to 'limited', and I suspect members who are set to
'opt-out' may never see it at all. So, it is not a reliable way to reach your chapter membership. Also, content options are limited. </div>
<div class="x_gmail_default" style="font-size:small"><br>
</div>
<div class="x_gmail_default" style="font-size:small">OTOH, an email campaign, with the journey set to TD, will reach every member of your Chapter. </div>
<div class="x_gmail_default" style="font-size:small"><br>
</div>
<div class="x_gmail_default" style="font-size:small">Once an email campaign is set up, it's easy to repost to the same campaign without going through all the set up.<br>
<br>
</div>
<div class="x_gmail_default" style="font-size:small">What isn't clear to me, as yet, is, whether this will reach people who have subsequently joined. Possibly not.<br>
<br>
Joly</div>
</div>
<br>
<div class="x_gmail_quote">
<div dir="ltr" class="x_gmail_attr">On Mon, Mar 25, 2024 at 11:16 AM levy syanseke via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank">chapter-delegates@elists.isoc.org</a>> wrote:<br>
</div>
<blockquote class="x_gmail_quote" style="margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204,204,204); padding-left:1ex">
<div dir="auto">Hi Joly,
<div dir="auto"><br>
</div>
<div dir="auto">That's what I was referring to.</div>
<div dir="auto"><br>
</div>
<div dir="auto">Regards<br>
<br>
<div dir="auto">Levy Syanseke <br>
<br>
Ramah Designs - Founder<br>
Internet Society Zambia Chapter - Founding President<br>
<br>
+260 978 210 494<br>
<br>
*God is a Designer*</div>
</div>
</div>
<br>
<div class="x_gmail_quote">
<div dir="ltr" class="x_gmail_attr">On Sun, 24 Mar 2024, 20:08 Joly MacFie, <<a href="mailto:joly@punkcast.com" target="_blank">joly@punkcast.com</a>> wrote:<br>
</div>
<blockquote class="x_gmail_quote" style="margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204,204,204); padding-left:1ex">
<div dir="ltr">
<div class="x_gmail_default" style="font-size:small">Hi Levy, </div>
<div class="x_gmail_default" style="font-size:small"><br>
</div>
<div class="x_gmail_default" style="font-size:small">Are you referring to 'Chatter' ?</div>
<div class="x_gmail_default" style="font-size:small"><br>
</div>
<div class="x_gmail_default" style="font-size:small">Joly</div>
<div class="x_gmail_default" style="font-size:small"><br>
</div>
<div class="x_gmail_default" style="font-size:small"><br>
</div>
</div>
<br>
<div class="x_gmail_quote">
<div dir="ltr" class="x_gmail_attr">On Sun, Mar 24, 2024 at 12:42 PM levy syanseke via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" rel="noreferrer" target="_blank">chapter-delegates@elists.isoc.org</a>> wrote:<br>
</div>
<blockquote class="x_gmail_quote" style="margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204,204,204); padding-left:1ex">
<div dir="ltr">Hi Mohan,
<div><br>
</div>
<div>I hope this email finds you well. </div>
<div><br>
</div>
<div>I do understand your frustration and have been through it before. <br>
While waiting for the demo video, we learnt we can use an alternative channel within the new AMS. If you have time or any other leader who would like help with communicating using the same feature to communicate to your chapter members. </div>
<div><br>
</div>
<div>I am available on Tuesday. Do advise, anytime before or after 9:50 UTC - 13:00 UTC.</div>
<div><br>
</div>
<div>Regards</div>
<div><br clear="all">
<div>
<div dir="ltr" class="x_gmail_signature">
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<h3 color="#000000" style="text-align:start; margin:0px; font-size:18px; color:rgb(0,0,0)">
Levy Syanseke</h3>
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Media Studies Tutor | <a href="https://web.facebook.com/ramahdesigns/" rel="noreferrer" target="_blank" style="color:rgb(17,85,204)">Ramah Designs</a> - Founder</p>
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<a href="https://isoczambia.org" rel="noreferrer" target="_blank">Internet Society Zambia Chapter</a> - Founding president</p>
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<a href="https://youthigf.com/" rel="noreferrer" target="_blank">Youth IGF Movement
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<td style="padding:0px; color:rgb(0,0,0)"><a href="tel:+260+978+210+494" color="#000000" rel="noreferrer" target="_blank" style="color:rgb(0,0,0); font-size:12px">+260 978 210 494</a></td>
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<td style="padding:0px"><a href="mailto:lsyanseke@gmail.com" color="#000000" rel="noreferrer" target="_blank" style="color:rgb(0,0,0); font-size:12px">lsyanseke@gmail.com</a></td>
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<span style="color:rgb(34,34,34); text-align:start"> </span><font color="#000000" style="text-align:start">God Loves You!</font><br>
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<div dir="ltr" class="x_gmail_attr">On Sun, Mar 24, 2024 at 4:24 AM K Mohan Raidu via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" rel="noreferrer" target="_blank">chapter-delegates@elists.isoc.org</a>> wrote:<br>
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<div dir="ltr">That traning link itself erroneous.</div>
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<div dir="ltr">I asked for a one-on-one and step-by-step demo of the emailing.</div>
<div dir="ltr">This attitude of the AMS is very irresponsible.</div>
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<div dir="ltr">There is no method to send emails to Chapter members from the portal.</div>
<div dir="ltr">And traning on a non existing feature is futile.</div>
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<div dir="ltr">Will the demo be arranged or should I esclate it the highest level?</div>
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<div dir="ltr">K Mohan Raidu</div>
<div dir="ltr">President</div>
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<div dir="ltr">+919985033566</div>
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<div>On Friday, March 22, 2024 at 08:32:01 PM GMT+5:30, AMS Helpdesk <<a href="mailto:amshelp@isoc.org" rel="noreferrer" target="_blank">amshelp@isoc.org</a>> wrote:
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<div>Hi K,<br clear="none">
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<div dir="ltr">The correct training link was sent back on 7 March 2024. As we did not receive a reply, the ticket was closed. Please let us now if you are still having trouble accessing this link and training.</div>
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<blockquote>On Fri, 22 Mar at 9:17 AM <span>, K Mohan Raidu <<a href="mailto:kmraidu@aol.com" rel="noreferrer" target="_blank">kmraidu@aol.com</a>> wrote:
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<div dir="ltr">How do close a ticket without attending or resolvinb the issue?</div>
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<div>On Wednesday, March 20, 2024 at 10:49:58 PM GMT+5:30, AMS Helpdesk <<a href="mailto:amshelp@isoc.org" rel="noreferrer" target="_blank">amshelp@isoc.org</a>> wrote:
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<div>Dear K Mohan Raidu,<br clear="none">
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Your ticket - Request for a method to send email to Chapter members. - has been closed.<br clear="none">
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We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.<br clear="none">
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Sincerely,<br clear="none">
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<a shape="rect" href="https://isochelp.freshdesk.com/helpdesk/tickets/13941" rel="noreferrer noopener noreferrer" target="_blank">https://isochelp.freshdesk.com/helpdesk/tickets/13941</a>
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Joly MacFie +1<span title="Call with Google Voice">2185659365</span> </div>
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Joly MacFie +1<span title="Call with Google Voice">2185659365</span> </div>
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