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<p>Hello Delegates,</p>
<p>[Of course I notice that the focus of discussions is on other -
more serious? - issues. But in terms of persistence and resilience
as an issue AMS will stay - as it stayed over years now.]<br>
</p>
<p><font face="Helvetica, Arial, sans-serif">So good news: end of
2023 our precious "MemberNova initiative" (the older ones might
remember: this was an ISOC working group launched by ISOC in
March 2020) gave birth to a new AMS. No longer "Membernova" but
"Fonteva by Sales Force" now! In fact this happened without a
single meeting and without any activity of the "MemberNova
initiative" - so lets just call it a miracle. It is still AMS
and so I'm proud to proclaim that the former "Membernova
initiative anniversary day" on 15th of March has become the new
"AMS celebration day".<br>
</font></p>
<p><font face="Helvetica, Arial, sans-serif">As you may have noticed
before one of the main achievements of</font><font
face="Helvetica, Arial, sans-serif"> "Fonteva by Sales Force" is
to "make simple things complex again" (if not completely
impossible, see below). I gave an example before wrt. sending
mails to your Chapter members. To mark the AMS celebration day I
think another example is due.</font></p>
<blockquote>
<p><font face="Helvetica, Arial, sans-serif">Recently I wanted to
tell "</font><font face="Helvetica, Arial, sans-serif">Fonteva
by Sales Force" that 11 individuals that it lists as members
of our Chapter are no Chapter members. According to best
practices you might think of this as a simple procedure:</font></p>
<ol>
<li><font face="Helvetica, Arial, sans-serif">let "Fonteva by
Sales Force" </font><font
face="Helvetica, Arial, sans-serif">list the page with your
"Active Group Members" members (1 wait for the list;
wait ::= wait for server to respond)</font></li>
<li><font face="Helvetica, Arial, sans-serif">pick and check the
11 </font><font face="Helvetica, Arial, sans-serif">individuals
that are no longer members (11 clicks - no wait)</font></li>
<li><font face="Helvetica, Arial, sans-serif">select "terminate
membership" from a bulk actions list/drop down </font><font
face="Helvetica, Arial, sans-serif">(1 or 2 clicks)</font></li>
<li><font face="Helvetica, Arial, sans-serif">confirm operation
on a pop-up (1 click - usually a local operation, no wait)</font></li>
</ol>
<p>in total: 14 clicks, 1 wait for the members list).</p>
<p>Of course there is room for more activity. And <font
face="Helvetica, Arial, sans-serif">"</font><font
face="Helvetica, Arial, sans-serif">Fonteva by Sales Force"
enforces it. Let's start like above.</font></p>
<ol>
<li><font face="Helvetica, Arial, sans-serif">let "Fonteva by
Sales Force" </font><font
face="Helvetica, Arial, sans-serif">list the page with your
"Active Group Members" (1 wait for the list).</font></li>
<li><font face="Helvetica, Arial, sans-serif">Click on</font>
the "Community Group Member ID" (not to confuse with the ISOC
ID) for 1 terminated member. (1 click, 1 wait for the
Community Group Member record page)</li>
<li>Click on the drop down in the first row, just one option -
"Terminate" - appears (1 click)<br>
</li>
<li>Click on "Terminate" (1 click - Btw.: no confirmation
required here!)<br>
</li>
<li>Click "<-" (aka Back) to get back to the <font
face="Helvetica, Arial, sans-serif">"Active Group Members"
page (1 click, 1 wait for the list)</font></li>
<li><font face="Helvetica, Arial, sans-serif">repeat steps 2 to
5 for the other 10 member terminations (10 * 5 = 60 clicks,
10 * 2 = 20 waits).</font></li>
</ol>
<p><font face="Helvetica, Arial, sans-serif">(You can find the
respective instructions on <a class="moz-txt-link-freetext"
href="https://communitytraining.internetsociety.org/training/terminate-chapter-membership/">https://communitytraining.internetsociety.org/training/terminate-chapter-membership/</a>.)</font></p>
<ol>
</ol>
<p>in total: 66 clicks, 22 waits for server response (apologies if
I missed some). <br>
</p>
<p><font face="Helvetica, Arial, sans-serif">So finally "Fonteva
by Sales Force" (AMS) wins over "usable best practices" (bp) </font><font
face="Helvetica, Arial, sans-serif">with:</font></p>
<ul>
<li><font face="Helvetica, Arial, sans-serif">66 clicks (AMS) vs
14 clicks (bp)</font></li>
<li><font face="Helvetica, Arial, sans-serif">21 waits (AMS) </font><font
face="Helvetica, Arial, sans-serif">vs 1 wait (bp)</font><font
face="Helvetica, Arial, sans-serif">. </font></li>
</ul>
</blockquote>
<p><font face="Helvetica, Arial, sans-serif">Do you have members
that registered with our Chapter locally? On next year's "AMS
celebration day" I'll show you how you can register them </font><font
face="Helvetica, Arial, sans-serif">with AMS. Sorry, I cannot do
this today. AMS doesn't allow Chapter Admins to do this. But
next year, or maybe a few years later ... who knows?<br>
</font></p>
<p><font face="Helvetica, Arial, sans-serif">Finally before I
forget: </font></p>
<div class="moz-cite-prefix">Via Chapter-delegates I wrote on
15.01.24 16:07:<br>
</div>
<blockquote type="cite"
cite="mid:6057769a-65b9-4a14-ba39-ae977e2f31a6@isoc.de">
<p>if you think <a class="moz-txt-link-freetext"
href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/?locale=de"
moz-do-not-send="true">https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/</a></p>
<ul>
<li>is meant seriously click <a class="moz-txt-link-freetext"
href="https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php"
moz-do-not-send="true">https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php</a><br>
</li>
<li>is a satire click <a class="moz-txt-link-freetext"
href="https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php"
moz-do-not-send="true">https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php</a>
<br>
</li>
</ul>
<p>To express a strong opinion you may of course vote more than
once. Results of the voting will be published on this list by
2024-03-15 (the annual AMS celebration day). </p>
</blockquote>
<p>The final result (nip and tuck!) is available on <a
class="moz-txt-link-freetext"
href="https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php">https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php</a>:<br>
</p>
<ul>
<li>110 for "is meant seriously"</li>
<li>114 for "is a satire"</li>
</ul>
<ul>
</ul>
<p>Happy AMSing everybody</p>
Klaus
<pre class="moz-signature" cols="0">--
Klaus Birkenbihl
Internet Society German Chapter (ISOC.DE) e.V.
c/o ict-Media GmbH
<a class="moz-txt-link-freetext" href="https://www.isoc.de">https://www.isoc.de</a></pre>
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