<div dir="ltr">Dear all,<div>The new platform has better features but as you navigate through it based on the video and/or the how-to manual I get some missing features. I don't know why that is so? Isn't the same software modules used for all of us? As long as we are in the same user group, how and why do these things happen - different missing items/features for different users? From the software/solution/platform side the same or similar issue needs to happen to all of us. Yes, as end users we may face various challenges which we can learn from each other. </div><div>I hope our requests will be solved as quickly as possible - within 24 hours - as declared. </div><div><br></div><div>Asrat </div><div>Ethiopia Chapter, Chair </div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Mar 5, 2024 at 7:26 PM Christine Saegesser via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org">chapter-delegates@elists.isoc.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div style="overflow-wrap: break-word;">
<div>Dear Mohammad, <span style="font-family:Hind-Regular">Mariko, Levy, all</span>, </div>
<div><br>
</div>
<div>The Community Portal (AMS) How To’s and training videos are available here: <a href="https://communitytraining.internetsociety.org" target="_blank">https://communitytraining.internetsociety.org</a></div>
<div><i>(And thank you Mariko for your earlier pointer to this!)</i></div>
<div><br>
</div>
<div>Please also feel free to reach out to your regional Community Engagement Manager if you are unsure about something. The team is happy to hop on a call and walk through the steps of specific tasks together with you. </div>
<div>You can reach the Community Engagement Managers by sending an e-mail to
<a href="mailto:chapter-support@isoc.org" target="_blank">chapter-support@isoc.org</a> </div>
<div><br>
</div>
<div>If you run into a bug, please continue sending these to <a href="mailto:amshelp@isoc.org" target="_blank">
amshelp@isoc.org</a> - ideally with a description of what you were trying to do, what issue you faced and a screenshot thereof. </div>
<div><br>
</div>
<div>For your reference, I’ve also copied over Andre Copelin’s earlier email (see below) with some more background on the communication functionality that is available to chapters via the Community Portal and/or from your mailboxes directly. </div>
<div><br>
</div>
<div>Best, </div>
<div><br>
</div>
<div>Christine </div>
<div><br>
</div>
<div><br>
</div>
<div>
<blockquote type="cite">
<div>Begin forwarded message:</div>
<br>
<div style="margin:0px"><span style="font-family:-webkit-system-font,"Helvetica Neue",Helvetica,sans-serif"><b>From: </b></span><span style="font-family:-webkit-system-font,"Helvetica Neue",Helvetica,sans-serif">Andre
Copelin <<a href="mailto:copelin@isoc.org" target="_blank">copelin@isoc.org</a>><br>
</span></div>
<div style="margin:0px"><span style="font-family:-webkit-system-font,"Helvetica Neue",Helvetica,sans-serif"><b>Subject: </b></span><span style="font-family:-webkit-system-font,"Helvetica Neue",Helvetica,sans-serif"><b>Important
Updates on Email and Chatter Group Functionality in Fonteva - Your Feedback Matters!</b><br>
</span></div>
<div style="margin:0px"><span style="font-family:-webkit-system-font,"Helvetica Neue",Helvetica,sans-serif"><b>Date: </b></span><span style="font-family:-webkit-system-font,"Helvetica Neue",Helvetica,sans-serif">12
January 2024 at 20:30:11 CET<br>
</span></div>
<div style="margin:0px"><span style="font-family:-webkit-system-font,"Helvetica Neue",Helvetica,sans-serif"><b>To: </b></span><span style="font-family:-webkit-system-font,"Helvetica Neue",Helvetica,sans-serif">Chapter
Delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank">chapter-delegates@elists.isoc.org</a>><br>
</span></div>
<br>
<div>
<div style="font-family:Hind-Regular">
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Dear Chapter Delegates,</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
I hope this message finds you well. With the recent launch of Fonteva, we've received valuable feedback about the challenges some of you are facing in the communication processes. Your input is crucial to us, and we want to assure you that we are actively working
to enhance the membership management and communication experience for all chapters.</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
While we strive to make these improvements, we want to equip those of you who’ve had problems with the necessary information to communicate seamlessly with your members. Below are key details that will assist you in navigating the email and chatter group functionalities
in Fonteva.</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<b> </b></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<b>One-way Communications:</b></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Chapters can use the leader portal to send one-way communications to all members of their chapter, a subset of those members, or an individual member. Each Chapter has two designated communication officers who can send such emails. The system allows those emails
to be sent as either promotional or transactional emails, with each serving a specific purpose. Promotional emails will go to all members <u>except</u> those who have opted out of email communications. Transactional emails will go to all members.
For details of what is considered promotional vs transactional, each Chapter should refer to their local jurisdiction as the definition can vary from country to country.</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
We’ve outlined step-by-step instructions on how to send an email and provided a demonstration video. They can be found on our community training site <a href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/" style="color:rgb(5,99,193)" target="_blank">here</a>.</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<b> </b></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<b>Two-way Communications:</b></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Chapters can leverage Chatter Groups on the community portal for interactive two-way communication. In the Chatter Group, members and leaders can create posts, administer polls, and post questions. There is a unique feature in Chatter Groups called topics.
As Chatter Groups do not have subject headers, they use a “topics” feature to help organize posts by common themes. Topics are created and identified by inputting a “#” symbol followed by a topic word or group of words (e.g. #AMSTransition).</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Some members have inquired about receiving notifications of posts in Chatter Groups. All members should receive notifications and can customize their post(s) notification settings. They can receive a notification for every post, a notification as a daily digest,
or a notification in a weekly digest. To change a notification setting, simply log into a Chatter Group in which you’re a member. At the top of the page will be your member profile in that group. Either click on “manage notifications” and select the desired
setting or click on the drop-down menu next to your current notification setting. PLEASE NOTE: The sender of a post currently does not receive a notification of their own post. This is a matter we are actively investigating.</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
There have also been inquiries about sending and responding to Chatter Group posts via email. Yes, this can be done. To s<span>hare a post by email, from your preferred email provider send your email to the Group Email address of the Chatter Group
(which can be found under the Group Details section in the Chatter Group).</span> <span>You can add a topic in the post by entering #Topic for single word topic or #[Add Topic] for a multi-word topic in the body of your email. </span>To r<span>espond
to a Chatter Group post, </span>y<span>ou can respond directly under the comment from the Chatter Group, or you can reply to the email. </span>For more information on some of the features in Chatter Groups please review the demonstration on our community
training site <a href="https://communitytraining.internetsociety.org/training/chatter-groups/" style="color:rgb(5,99,193)" target="_blank">here</a>.</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<br>
We have received various inquiries, concerns, and constructive suggestions related to Chapter communications. Below is a list of areas that we are actively working to enhance and address:</div>
<div style="margin:0in 0in 0in 0.5in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<ul type="disc" style="margin-bottom:0in;margin-top:0in">
<li class="MsoNormal" style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Enhancing User Experience</li><li class="MsoNormal" style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Improving topic capabilities, filtering, sorting, and featuring topics</li><li class="MsoNormal" style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Implementing customized subject lines</li><li class="MsoNormal" style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Enabling customized email addresses for chatter groups</li><li class="MsoNormal" style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Facilitating sender post notifications</li><li class="MsoNormal" style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Empowering Chapter Leaders with enhanced email capabilities</li><li class="MsoNormal" style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Streamlining the process of opening reports from email notifications</li><li class="MsoNormal" style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Introducing the option to add images to email posts</li><li class="MsoNormal" style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Addressing text block character limitations</li></ul>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Your feedback has been instrumental in shaping our approach, and we are grateful for your continued support. If you encounter any other issues or have suggestions, please reach out to us at <a href="mailto:amshelp@isoc.org" style="color:rgb(5,99,193)" target="_blank">amshelp@isoc.org</a>.
We are committed to delivering a system that works seamlessly for both our dedicated staff and vibrant community.</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Thank you for your understanding and collaboration as we work together to advance the mission of the Internet Society.</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Best regards,</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
<u></u> <u></u></div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Andre Copelin</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Vice President, Systems and Support</div>
<div style="margin:0in;font-size:12pt;font-family:Calibri,sans-serif">
Internet Society</div>
</div>
</div>
</blockquote>
</div>
<div><br>
</div>
<div><br>
<blockquote type="cite">
<div>On 5 Mar 2024, at 13:12, levy syanseke via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank">chapter-delegates@elists.isoc.org</a>> wrote:</div>
<br>
<div>
<div dir="auto">Hi Muhammad,
<div dir="auto"><br>
</div>
<div dir="auto">I have managed to navigate a few things.</div>
<div dir="auto"><br>
</div>
<div dir="auto">I don't mind assisting where I can, if its something we have navigated so far..</div>
<div dir="auto"><br>
</div>
<div dir="auto">Do advise when available and we can chat.</div>
<div dir="auto"><br>
</div>
<div dir="auto">Regards <br>
<br>
<div dir="auto">Levy Syanseke <br>
<br>
Ramah Designs - Founder<br>
Internet Society Zambia Chapter - Founding President<br>
<br>
+260 978 210 494<br>
<br>
*God is a Designer*</div>
</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, 5 Mar 2024, 13:11 Mohammad Kawsar Uddin via Chapter-delegates, <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank">chapter-delegates@elists.isoc.org</a>> wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Dear Chapter Leaders,
<div>The new Chapter portal management system is complicated for me.Is there any easy to navigate and learn the new portal. Can anyone help me regarding this issue?</div>
<div><br>
</div>
<div>Best regards,</div>
<div>Mohammad Kawsar Uddin</div>
<div>Vice President</div>
<div>ISOC Bangladesh Chapter</div>
<div>Mobile: +8801712198039</div>
</div>
_______________________________________________<br>
As an Internet Society Chapter Officer you are automatically subscribed<br>
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br>
<a href="https://admin.internetsociety.org/622619/User/Login" rel="noreferrer noreferrer" target="_blank">https://admin.internetsociety.org/622619/User/Login</a><br>
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer noreferrer" target="_blank">
https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br>
</blockquote>
</div>
_______________________________________________<br>
As an Internet Society Chapter Officer you are automatically subscribed<br>
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br>
<a href="https://admin.internetsociety.org/622619/User/Login" target="_blank">https://admin.internetsociety.org/622619/User/Login</a><br>
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" target="_blank">https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br>
</div>
</blockquote>
</div>
<br>
</div>
_______________________________________________<br>
As an Internet Society Chapter Officer you are automatically subscribed<br>
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br>
<a href="https://admin.internetsociety.org/622619/User/Login" rel="noreferrer" target="_blank">https://admin.internetsociety.org/622619/User/Login</a><br>
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer" target="_blank">https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br>
</blockquote></div>