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Dear Alfredo,
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<div class="">I understand from the AMS team that they’re in touch with you to walk through the process together with you. I hope that this will help resolve some of the frustrating situations you’ve been facing - we’re sorry to hear about these as we totally
 appreciate that your time as y volunteer is precious and limited. </div>
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<div class="">As mentioned by Andre in his message on Friday, there are some known aspects and difficulties that the AMS team is diligently working on to make sure this becomes an improved user experience, please bear with us as the team works through the various
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<div class="">For additional questions, please continue to send these to the AMS team at
<a href="mailto:amshelp@isoc.org" class="">amshelp@isoc.org</a> for follow-up. </div>
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<div class="">And thanks also to you @Joly for sharing your additional pointers!</div>
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<div class="">Best, </div>
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<div class="">Christine </div>
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<b class="">Christine Saegesser Baethge,</b> Sr. Director Chapters and Special Interest Groups<br class="">
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<div class="">On 13 Jan 2024, at 14:26, Joly MacFie via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" class="">chapter-delegates@elists.isoc.org</a>> wrote:</div>
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<div class="gmail_default" style="font-size:small">Early days, Alfredo.</div>
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<div dir="ltr" class="gmail_attr">On Sat, Jan 13, 2024 at 8:17 AM Alfredo Calderon <<a href="mailto:calderon.alfredo@gmail.com" class="">calderon.alfredo@gmail.com</a>> wrote:<br class="">
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<div class="">Joly,</div>
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<div class="">Thank you.  This makes my point that the system is NOT as user-friendly as originally advertised.
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<div style="margin: 0.1px; line-height: 120%; font-size: 16px;" class=""><span style="font-family:Arial;font-size:16px;font-weight:bold;color:rgb(69,102,142);letter-spacing:0px;white-space:nowrap" class="">Alfredo Calderon</span><br class="">
<span style="font-family:Arial;font-size:13px;font-weight:bold;color:rgb(100,100,100);white-space:nowrap" class="">eLearning Consultant</span></div>
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<p style="margin:1px;line-height:99%;font-size:12px" class=""><span style="white-space:nowrap" class=""><a href="mailto:calderon.alfredo@gmail.com" style="font-family:Arial;text-decoration:unset" rel="nofollow noreferrer" target="_blank" class=""><span style="line-height:120%;font-family:Arial;font-size:12px;color:rgb(33,33,33);white-space:nowrap" class="">calderon.alfredo@gmail.com</span></a>  |  <span style="font-family:Arial;line-height:1.2;color:rgb(33,33,33);font-size:12px;white-space:nowrap" class=""><a href="http://wiseintro.co/alfredocalderon" target="_blank" class="">wiseintro.co/alfredocalderon</a></span>  |  <span style="font-family:Arial;line-height:1.2;color:rgb(33,33,33);font-size:12px;white-space:nowrap" class="">Alfredo_1212</span>  |  <span style="font-family:Arial;line-height:1.2;color:rgb(33,33,33);font-size:12px;white-space:nowrap" class="">Virtual
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<div dir="ltr" class="gmail_attr">On Sat, Jan 13, 2024 at 9:14 AM Joly MacFie <<a href="mailto:joly.nyc@gmail.com" target="_blank" class="">joly.nyc@gmail.com</a>> wrote:<br class="">
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<div class="gmail_default" style="font-size:small">Hi Alfredo,</div>
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<div class="gmail_default" style="font-size:small">I also went through the procedure, and found I was missing the 'bulk send' option. I went back to the 'journey' and re-selected the TR option, and then said yes to 'replace recipients' and submitted. Lo and
 behold, 'bulk send' showed up.</div>
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<div class="gmail_default" style="font-size:small">Joly</div>
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<div dir="ltr" class="gmail_attr">On Sat, Jan 13, 2024 at 7:58 AM Alfredo Calderon <<a href="mailto:calderon.alfredo@gmail.com" target="_blank" class="">calderon.alfredo@gmail.com</a>> wrote:<br class="">
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<div class="">Joly,</div>
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<div class="">Thank you for the info.  As seen in my screenshot I can not search for any Journey.  This has been one of the many issues unresolved by AMSHelp.</div>
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<div class="">I have been trying variations, even cloning some of my previous messages.  It looks like I managed to reach the template point, but lack the "bulk feature", and more.<br class="">
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<div class="">I am afraid this platform and the tutorials do not meet my expectations, and as a volunteer, I am spending too much time trying to resolve diverse problems. It is understood that the learning curve is also an issue, but this new AMS is more complex,
 and still do not completely see the benefits.<br class="">
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<div style="margin: 0.1px; line-height: 120%; font-size: 16px;" class=""><span style="font-family:Arial;font-size:16px;font-weight:bold;color:rgb(69,102,142);letter-spacing:0px;white-space:nowrap" class="">Alfredo Calderon</span><br class="">
<span style="font-family:Arial;font-size:13px;font-weight:bold;color:rgb(100,100,100);white-space:nowrap" class="">eLearning Consultant</span></div>
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<p style="margin:1px;line-height:99%;font-size:12px" class=""><span style="white-space:nowrap" class=""><a href="mailto:calderon.alfredo@gmail.com" style="font-family:Arial;text-decoration:unset" rel="nofollow noreferrer" target="_blank" class=""><span style="line-height:120%;font-family:Arial;font-size:12px;color:rgb(33,33,33);white-space:nowrap" class="">calderon.alfredo@gmail.com</span></a>  |  <span style="font-family:Arial;line-height:1.2;color:rgb(33,33,33);font-size:12px;white-space:nowrap" class=""><a href="http://wiseintro.co/alfredocalderon" target="_blank" class="">wiseintro.co/alfredocalderon</a></span>  |  <span style="font-family:Arial;line-height:1.2;color:rgb(33,33,33);font-size:12px;white-space:nowrap" class="">Alfredo_1212</span>  |  <span style="font-family:Arial;line-height:1.2;color:rgb(33,33,33);font-size:12px;white-space:nowrap" class="">Virtual
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<p style="margin:1px" class=""><a href="http://www.slideshare.net/acalderon" rel="nofollow noreferrer" target="_blank" class=""><img width="16" height="16" src="https://cdn.gifo.wisestamp.com/s/sshare/0077b5/32/0/background.png" style="float: left; border: medium;" border="0" alt="slideshare" class=""></a></p>
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<p style="margin:1px" class=""><a href="https://twitter.com/virtualschoolIG" rel="nofollow noreferrer" target="_blank" class=""><img width="16" height="16" src="https://cdn.gifo.wisestamp.com/s/tw/000000/32/0/background.png" style="float: left; border: medium;" border="0" alt="twitter" class=""></a></p>
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<p style="margin:1px" class=""><a href="https://wiseintro.co/alfredocalderon" rel="nofollow noreferrer" target="_blank" class=""><img width="16" height="16" src="https://cdn.gifo.wisestamp.com/s/wi/1CB7EB/32/0/background.png" style="float: left; border: medium;" border="0" alt="wiseintro" class=""></a></p>
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IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make
 copies thereof.</p>
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<div style="padding-top:2px" class=""><a href="https://www.wisestamp.com/lp/promo/professional-email-signature?utm_source=promotion&utm_medium=signature&utm_campaign=create_your_own&srcid=" style="font-size: 12px; text-decoration: none;" target="_blank" class="">Create
 your WiseStamp <span style="color:rgb(165,3,16)" class="">email signature</span></a></div>
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<div dir="ltr" class="gmail_attr">On Sat, Jan 13, 2024 at 8:31 AM Joly MacFie via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank" class="">chapter-delegates@elists.isoc.org</a>> wrote:<br class="">
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr" class="">
<div dir="ltr" class="">
<div style="font-size:small" class="">As an ISOC-DC CO I have successfully sent an email to all Chapter members using Fonteva, using this slightly simpler set of instructions that Andre shared with me privately.<br class="">
<div style="box-sizing:inherit;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
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<div style="box-sizing:inherit;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
<br class="">
<span aria-label="" style="box-sizing:inherit;height:8px;display:block" class=""></span></div>
<ol style="box-sizing:inherit;margin:0px;padding:0px;list-style-type:none;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
<li style="box-sizing:inherit;margin-bottom:0px;margin-left:28px;list-style-type:none" class="">
<b style="box-sizing:inherit" class="">Create the Campaign</b></li></ol>
<ul style="box-sizing:inherit;margin:0px;padding:0px;list-style-type:none;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
<li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
In the Leader Portal, Go to “Chapter Emails”</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Select “Email Campaign”</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Click “New”</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Input a “Campaign Name” – mandatory field</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Input any other information pertaining to the Campaign in the applicable field(s)</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Select the “Active” button</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Hit “Save”</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
This creates the campaign.</li></ul>
<div style="box-sizing:inherit;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
<span aria-label="" style="box-sizing:inherit;height:8px;display:block" class=""></span><b style="box-sizing:inherit" class="">2.   Link the Campaign to a Journey</b><br style="box-sizing:inherit" class="">
</div>
<ul style="box-sizing:inherit;margin:0px;padding:0px;list-style-type:none;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
<li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Click on Chapter Emails</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Select “Email Campaign”</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Select the Campaign you created</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Under Campaign Messages select “Connect Campaign”</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
In the Journey field, start typing your Chapter name (i.e. Washington) and this will bring up your journey options.</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Select the journey with the “TR” designation at the end to send a transactional email.</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
NOTE: The journey with no “TR” designation would be a promotional email that goes to chapter members who have not opted out of communications. </li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Click on “Save” -- this will take you to a screen where you create the message you want to send.</li></ul>
<div style="box-sizing:inherit;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
<span aria-label="" style="box-sizing:inherit;height:8px;display:block" class=""></span><b style="box-sizing:inherit" class="">3.   Add Recipients (For sending a message to all members)</b><br style="box-sizing:inherit" class="">
</div>
<ul style="box-sizing:inherit;margin:0px;padding:0px;list-style-type:none;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
<li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Go to “Reports” from the Leader Portal,</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Click on “Active Chapter Members”</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
This will bring up all Chapter Members</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Click the check box beside the Chapter Name</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Click on the dropdown button next to Export (at the top of the screen)</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Click on “Add to Campaign”</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Select the Campaign to which the email is being sent</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Click on “Submit”</li></ul>
<div style="box-sizing:inherit;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
<span aria-label="" style="box-sizing:inherit;height:8px;display:block" class=""></span><b style="box-sizing:inherit" class="">4.   Create the Message</b><br style="box-sizing:inherit" class="">
</div>
<ul style="box-sizing:inherit;margin:0px;padding:0px;list-style-type:none;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
<li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Click on Chapter Emails</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Select “Email Campaign”</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Select the Campaign you created.</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Click on the preview button (eye) to the right of the subject line.</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Select a Subject</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Hover over the Subject Line box, then select “Click to Edit” to select one of the template subject lines.</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Hover over the Rich Text Box, then select “Click to Edit” to enter the text of your message.</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Once done, Click “Save & Close”</li></ul>
<div style="box-sizing:inherit;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
<span aria-label="" style="box-sizing:inherit;height:8px;display:block" class=""></span><b style="box-sizing:inherit" class="">5.   Send the Message</b><br style="box-sizing:inherit" class="">
</div>
<ul style="box-sizing:inherit;margin:0px;padding:0px;list-style-type:none;color:rgb(209,210,211);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(34,37,41)" class="">
<li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Take you back to the Email Campaign screen.</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
Under Campaign Messages, select “Bulk Send”</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
It will then show you a preview of your message as well as to whom it will be sent.</li><li style="box-sizing:inherit;margin-bottom:0px;margin-left:56px;list-style-type:none" class="">
If you’re ready to go, click on “Send”</li></ul>
</div>
</div>
<br class="">
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">
<div style="font-size:small" class="">Notes</div>
<div style="font-size:small" class="">1. one can only select one of three preset subject lines, e.g. "A message from your Chapter Leader" or "A message from your Internet Society Chapter". While this at first may seem awkward, Chapter members will come to be
 familiar with it.</div>
<br class="">
</div>
<div dir="ltr" class="gmail_attr">
<div style="font-size:small" class="">2. I had a hiccup adding recipients. In step 3, be sure to click 'submit'.</div>
<div style="font-size:small" class=""><br class="">
</div>
<div style="font-size:small" class="">3. The availability of the TR (transactional) recipient list is a big improvement over MemberNova, where 'opt-out' members were essentially unreachable.</div>
<br class="">
</div>
<div dir="ltr" class="gmail_attr"><br class="">
</div>
<div dir="ltr" class="gmail_attr"><br class="">
</div>
<div dir="ltr" class="gmail_attr">On Fri, Jan 12, 2024 at 2:30 PM Andre Copelin via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org" target="_blank" class="">chapter-delegates@elists.isoc.org</a>> wrote:<br class="">
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div class="">
<div lang="EN-US" class="">
<div class="">
<p class="MsoNormal"><br class="">
</p>
<p class="MsoNormal"><b class=""><u class=""></u> <u class=""></u></b></p>
<p class="MsoNormal"><b class="">One-way Communications:</b></p>
<p class="MsoNormal"><u class=""></u> <u class=""></u></p>
<p class="MsoNormal">Chapters can use the leader portal to send one-way communications to all members of their chapter, a subset of those members, or an individual member. Each Chapter has two designated communication officers who can send such emails. The
 system allows those emails to be sent as either promotional or transactional emails, with each serving a specific purpose. Promotional emails will go to all members
<u class="">except</u> those who have opted out of email communications. Transactional emails will go to all members. For details of what is considered promotional vs transactional, each Chapter should refer to their local jurisdiction as the definition can
 vary from country to country.</p>
<p class="MsoNormal"><u class=""></u> <u class=""></u></p>
<p class="MsoNormal">We’ve outlined step-by-step instructions on how to send an email and provided a demonstration video.  They can be found on our community training site
<a href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/" target="_blank" class="">
here</a>.<br clear="all" class="">
</p>
<div class=""><br class="">
</div>
<span class="gmail_signature_prefix">-- </span><br class="">
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<div class="">--------------------------------------<br class="">
<span class="">Joly MacFie  +1<span title="Call with Google Voice" class="">2185659365</span> </span></div>
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_______________________________________________<br class="">
As an Internet Society Chapter Officer you are automatically subscribed<br class="">
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br class="">
<a href="https://admin.internetsociety.org/622619/User/Login" rel="noreferrer" target="_blank" class="">https://admin.internetsociety.org/622619/User/Login</a><br class="">
View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/" rel="noreferrer" target="_blank" class="">
https://www.internetsociety.org/become-a-member/code-of-conduct/</a><br class="">
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<span class="">Joly MacFie  +1<span title="Call with Google Voice" class="">2185659365</span> </span></div>
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<span class="">Joly MacFie  +1<span title="Call with Google Voice" class="">2185659365</span> </span></div>
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_______________________________________________<br class="">
As an Internet Society Chapter Officer you are automatically subscribed<br class="">
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br class="">
<a href="https://admin.internetsociety.org/622619/User/Login" class="">https://admin.internetsociety.org/622619/User/Login</a><br class="">
View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/<br class="">
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