<div dir="auto">Dear Klaus,<div dir="auto">Apologies. It's hoped that we will get it right or turn it round.</div><div dir="auto">Whatever arises, we are in the ship together. </div><div dir="auto"><br></div><div dir="auto">I assumed it was me...and noticed we can always scale some fences. Thus, let's keep raising the issues and discus more to get it right.</div><div dir="auto"><br></div><div dir="auto">We need you and everyone to share the challenges for a way forward.</div><div dir="auto"><br></div><div dir="auto">Thanks for sharing.</div><div dir="auto"><br></div><div dir="auto">- Akinbo.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Jan 15, 2024, 7:07 PM Klaus Birkenbihl via Chapter-delegates <<a href="mailto:chapter-delegates@elists.isoc.org">chapter-delegates@elists.isoc.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><u></u>
<div>
<p>tl;dr:</p>
<p>if you think <a href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/?locale=de" target="_blank" rel="noreferrer">https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/</a></p>
<ul>
<li>is meant seriously click
<a href="https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php" target="_blank" rel="noreferrer">https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php</a><br>
</li>
<li>is a satire¹ click
<a href="https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php" target="_blank" rel="noreferrer">https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php</a>
<br>
</li>
</ul>
<p>To express a strong opinion you may of course vote more than
once. Results of the voting will be published on this list by
2024-03-15 (the annual AMS celebration day). <br>
</p>
<p>---------------------- more<br>
</p>
<p>Hi folks,</p>
<p>admitted I feet guilty. Guilty, because I carelessly considered
all the dark rumors about the new AMS aka Fontera by Salesforce to
be true. I was confused by the fact that ISOC mandated its
membership administration to a monster agency that is big in
marketing, sales, and customer (of course artificial) intelligence
(aka "know more about your customer than she herself"). Somehow
this appeared to me like a perversion of some of ISOC's core
values.</p>
<p>By accident - luckily enough - I clicked on the following
tutorial:</p>
<ul>
<li><a href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/?locale=de" target="_blank" rel="noreferrer">https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/?locale=de</a></li>
</ul>
<p>This is an excellent example of many of the improvements that we
can only have with Fontera by Salesforce. (The page is open to the
public - so to say a donation of wisdom from ISOC to the world.)
It educates chapter leaders on how to send an E-Mail to their
members. </p>
<p>You might argue that this should be an easy task - not much room
for improvements:</p>
<ol>
<li>open your favorite mail client > new message</li>
<li>> fill: </li>
<ol>
<li>To:<members-mailing-list>@<chapter-domain></li>
<li>Subject: <subject></li>
<li>and <contents> to the mail body</li>
</ol>
<li>> click: send.</li>
</ol>
<p>But this has significant drawbacks. Some of them:<br>
</p>
<ol>
<li>its incredibly simple - leaves your brain unchallenged<br>
</li>
<li>maybe every Chapter member can use it<br>
</li>
<li>outcome from 2.: Chapter members can group communicate with
each other</li>
<li>neither Salesforce nor ISOC can grab any data or even metadata<br>
</li>
<li>...</li>
</ol>
<p>Good we can learn how to do it right with the help of Fontera by
Salesforce. Let's take our first steps into this brave new world.
Many thanks to ISOC for this outstanding tutorial:<br>
</p>
<ol>
<li>The page claims to be available in Deutsch, Português,
Español, Nederlands, Italiano, dansk, 日本語, English,
Français</li>
<li>after choosing any target language, the page <span lang="en"><span><span>spontaneously </span></span></span>translates
(just) a few headers, obviously using the first pre-medieval
machine translation program<br>
</li>
<li>only "two designated communication officers" are allowed to
send mails</li>
<li>you will learn about "Campain" - creating one is a
prerequisite for sending a mail<br>
</li>
<li>you will learn about "Journey" - you have to link the Campaign
to a Journey to send the mail<br>
</li>
<li>you have to be very careful not to change the - whatever this
is - "Business Unit"</li>
<li>this done, you can create the message ( Chapter Emails >
Email Campaign ...)<br>
</li>
<li>there is a wise distinction between mails to "200 members or
less" and "more than 200 members" - so please count carefully<br>
</li>
<li>obviously it prevents Chapter Leaders from skylarking while
spending their time sending mails to their members</li>
<li>...</li>
</ol>
<p>Sorry I'm moved and overwhelmed by the fine web of terms, the
beauty of the process and this intuitive guidance. Hallelujah! I
saw the lights! But I got tears in my eyes - so I have to stop
here. Maybe some experts for usability or accessibility can cover
more highlights - given that ISOC is leading in emphasizing the
importance of accessibility and ease of use (at least for the rest
of the world).</p>
Looking forward to a great year 2024 - long live Fontera by
Salesforce!<br>
<p>Klaus</p>
<p>PS.: you may think this mail is a satire¹. Easy guess! But what
about<br>
<a href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/?locale=de" target="_blank" rel="noreferrer">https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/</a>
?</p>
<p>if you think <a href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/?locale=de" target="_blank" rel="noreferrer">https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/</a></p>
<ul>
<li>is meant seriously please click<br>
<a href="https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php" target="_blank" rel="noreferrer">https://isoc.de/isoc-training-send-email-as-chapter-leader-is-meant-seriously.php</a><br>
</li>
<li>is a satire please click<br>
<a href="https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php" target="_blank" rel="noreferrer">https://isoc.de/isoc-training-send-email-as-chapter-leader-is-a-satire.php</a>
<br>
</li>
</ul>
To express a strong opinion you may of course vote more than once.
Results of the voting will be published on this list by 2024-03-15
(the annual AMS celebration day).
<p>Off topic: I have an account with <a href="http://internetsociety.org" target="_blank" rel="noreferrer">internetsociety.org</a>. It worked
with "<a href="http://admin.internetsociety.org" target="_blank" rel="noreferrer">admin.internetsociety.org</a>" and "<a href="http://sso.internetsociety.org" target="_blank" rel="noreferrer">sso.internetsociety.org</a>"
before. Now "<a href="http://auth.internetsociety.org" target="_blank" rel="noreferrer">auth.internetsociety.org</a>" says "Invalid username or
password". But - upon request - it says: "A verification code has
been sent to your email address (2024-01-15)" (there is hope!).
And sometimes (2024-01-14) it sends (sent?) a verification code.
Unfortunately this code never worked. 🙁</p>
<p>¹<i>satire: trenchant wit, irony, or sarcasm used to expose and
discredit vice or folly </i>(quote from merriam-webster)<br>
</p>
<pre cols="0">--
Klaus Birkenbihl
Internet Society German Chapter (<a href="http://ISOC.DE" target="_blank" rel="noreferrer">ISOC.DE</a>) e.V.
c/o ict-Media GmbH
<a href="https://www.isoc.de" target="_blank" rel="noreferrer">https://www.isoc.de</a></pre>
</div>
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</blockquote></div>