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<font face="Helvetica, Arial, sans-serif">Thanks, Andre.<br>
I noticed that once in the Chapter Dashboard, it doesn't say
anywhere which is the chapter. <br>
I also seem not to be able to add chapter officers, and there are
only four left. Is that a limit of some kind? <br>
When sending emails to the chapters members - is there an option
to choose a different language for the subject line (outside of
the several languages you can choose from the blue box at the
bottom of the screen)? <br>
<br>
thanks, and good luck to the new system and its support staff!<br>
<br>
v/<br>
</font><br>
<div class="moz-cite-prefix">On 1/12/24 14:30, Andre Copelin via
Chapter-delegates wrote:<br>
</div>
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<p class="MsoNormal">Dear Chapter Delegates,</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I hope this message finds you well. With
the recent launch of Fonteva, we've received valuable feedback
about the challenges some of you are facing in the
communication processes. Your input is crucial to us, and we
want to assure you that we are actively working to enhance the
membership management and communication experience for all
chapters.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">While we strive to make these improvements,
we want to equip those of you who’ve had problems with the
necessary information to communicate seamlessly with your
members. Below are key details that will assist you in
navigating the email and chatter group functionalities in
Fonteva.</p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>One-way Communications:</b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Chapters can use the leader portal to send
one-way communications to all members of their chapter, a
subset of those members, or an individual member. Each Chapter
has two designated communication officers who can send such
emails. The system allows those emails to be sent as either
promotional or transactional emails, with each serving a
specific purpose. Promotional emails will go to all members
<u>except</u> those who have opted out of email
communications. Transactional emails will go to all members.
For details of what is considered promotional vs
transactional, each Chapter should refer to their local
jurisdiction as the definition can vary from country to
country.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’ve outlined step-by-step instructions on
how to send an email and provided a demonstration video. They
can be found on our community training site
<a
href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/"
target="_new" moz-do-not-send="true">
here</a>.</p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>Two-way Communications:</b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Chapters can leverage Chatter Groups on the
community portal for interactive two-way communication. In the
Chatter Group, members and leaders can create posts,
administer polls, and post questions. There is a unique
feature in Chatter Groups called topics. As Chatter Groups do
not have subject headers, they use a “topics” feature to help
organize posts by common themes. Topics are created and
identified by inputting a “#” symbol followed by a topic word
or group of words (e.g. #AMSTransition).
</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Some members have inquired about receiving
notifications of posts in Chatter Groups. All members should
receive notifications and can customize their post(s)
notification settings. They can receive a notification for
every post, a notification as a daily digest, or a
notification in a weekly digest. To change a notification
setting, simply log into a Chatter Group in which you’re a
member. At the top of the page will be your member profile in
that group. Either click on “manage notifications” and select
the desired setting or click on the drop-down menu next to
your current notification setting. PLEASE NOTE: The sender of
a post currently does not receive a notification of their own
post. This is a matter we are actively investigating.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">There have also been inquiries about
sending and responding to Chatter Group posts via email. Yes,
this can be done. To s<span
style="mso-fareast-language:EN-GB">hare a post by email,
from your preferred email provider send your email to the
Group Email address of the Chatter Group (which can be found
under the Group Details section in the Chatter Group).</span>
<span style="mso-fareast-language:EN-GB">You can add a topic
in the post by entering #Topic for single word topic or
#[Add Topic] for a multi-word topic in the body of your
email.
</span>To r<span style="mso-fareast-language:EN-GB">espond to
a Chatter Group post,
</span>y<span style="mso-fareast-language:EN-GB">ou can
respond directly under the comment from the Chatter Group,
or you can reply to the email.
</span>For more information on some of the features in Chatter
Groups please review the demonstration on our community
training site
<a
href="https://communitytraining.internetsociety.org/training/chatter-groups/"
target="_new" moz-do-not-send="true">
here</a>.</p>
<p class="MsoNormal"><br>
We have received various inquiries, concerns, and constructive
suggestions related to Chapter communications. Below is a list
of areas that we are actively working to enhance and address:</p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo3">Enhancing
User Experience</li>
<li class="MsoNormal" style="mso-list:l1 level1 lfo3">Improving
topic capabilities, filtering, sorting, and featuring topics</li>
<li class="MsoNormal" style="mso-list:l1 level1 lfo3">Implementing
customized subject lines</li>
<li class="MsoNormal" style="mso-list:l1 level1 lfo3">Enabling
customized email addresses for chatter groups</li>
<li class="MsoNormal" style="mso-list:l1 level1 lfo3">Facilitating
sender post notifications</li>
<li class="MsoNormal" style="mso-list:l1 level1 lfo3">Empowering
Chapter Leaders with enhanced email capabilities</li>
<li class="MsoNormal" style="mso-list:l1 level1 lfo3">Streamlining
the process of opening reports from email notifications</li>
<li class="MsoNormal" style="mso-list:l1 level1 lfo3">Introducing
the option to add images to email posts</li>
<li class="MsoNormal" style="mso-list:l1 level1 lfo3">Addressing
text block character limitations</li>
</ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Your feedback has been instrumental in
shaping our approach, and we are grateful for your continued
support. If you encounter any other issues or have
suggestions, please reach out to us at
<a href="mailto:amshelp@isoc.org" moz-do-not-send="true"
class="moz-txt-link-freetext">amshelp@isoc.org</a>. We are
committed to delivering a system that works seamlessly for
both our dedicated staff and vibrant community.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you for your understanding and
collaboration as we work together to advance the mission of
the Internet Society.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best regards,</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Andre Copelin</p>
<p class="MsoNormal">Vice President, Systems and Support</p>
<p class="MsoNormal">Internet Society</p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<br>
<fieldset class="moz-mime-attachment-header"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
<a class="moz-txt-link-freetext" href="https://admin.internetsociety.org/622619/User/Login">https://admin.internetsociety.org/622619/User/Login</a>
View the Internet Society Code of Conduct: <a class="moz-txt-link-freetext" href="https://www.internetsociety.org/become-a-member/code-of-conduct/">https://www.internetsociety.org/become-a-member/code-of-conduct/</a>
</pre>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Best regards,
Veni
<a class="moz-txt-link-freetext" href="https://www.veni.com">https://www.veni.com</a>
pgp:5BA1366E <a class="moz-txt-link-abbreviated" href="mailto:veni@veni.com">veni@veni.com</a>
The opinions expressed above are those of the
author, not of any organizations, associated
with or related to him in any given way. </pre>
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