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<p class="MsoNormal">Dear Chapter Delegates,</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I hope this message finds you well. With the recent launch of Fonteva, we've received valuable feedback about the challenges some of you are facing in the communication processes. Your input is crucial to us, and we want to assure you that
we are actively working to enhance the membership management and communication experience for all chapters.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">While we strive to make these improvements, we want to equip those of you who’ve had problems with the necessary information to communicate seamlessly with your members. Below are key details that will assist you in navigating the email
and chatter group functionalities in Fonteva.</p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>One-way Communications:</b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Chapters can use the leader portal to send one-way communications to all members of their chapter, a subset of those members, or an individual member. Each Chapter has two designated communication officers who can send such emails. The
system allows those emails to be sent as either promotional or transactional emails, with each serving a specific purpose. Promotional emails will go to all members
<u>except</u> those who have opted out of email communications. Transactional emails will go to all members. For details of what is considered promotional vs transactional, each Chapter should refer to their local jurisdiction as the definition can vary from
country to country.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’ve outlined step-by-step instructions on how to send an email and provided a demonstration video. They can be found on our community training site
<a href="https://communitytraining.internetsociety.org/training/send-email-as-chapter-leader/" target="_new">
here</a>.</p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>Two-way Communications:</b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Chapters can leverage Chatter Groups on the community portal for interactive two-way communication. In the Chatter Group, members and leaders can create posts, administer polls, and post questions. There is a unique feature in Chatter
Groups called topics. As Chatter Groups do not have subject headers, they use a “topics” feature to help organize posts by common themes. Topics are created and identified by inputting a “#” symbol followed by a topic word or group of words (e.g. #AMSTransition).
</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Some members have inquired about receiving notifications of posts in Chatter Groups. All members should receive notifications and can customize their post(s) notification settings. They can receive a notification for every post, a notification
as a daily digest, or a notification in a weekly digest. To change a notification setting, simply log into a Chatter Group in which you’re a member. At the top of the page will be your member profile in that group. Either click on “manage notifications”
and select the desired setting or click on the drop-down menu next to your current notification setting. PLEASE NOTE: The sender of a post currently does not receive a notification of their own post. This is a matter we are actively investigating.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">There have also been inquiries about sending and responding to Chatter Group posts via email. Yes, this can be done. To s<span style="mso-fareast-language:EN-GB">hare a post by email, from your preferred email provider send your email
to the Group Email address of the Chatter Group (which can be found under the Group Details section in the Chatter Group).</span>
<span style="mso-fareast-language:EN-GB">You can add a topic in the post by entering #Topic for single word topic or #[Add Topic] for a multi-word topic in the body of your email.
</span>To r<span style="mso-fareast-language:EN-GB">espond to a Chatter Group post,
</span>y<span style="mso-fareast-language:EN-GB">ou can respond directly under the comment from the Chatter Group, or you can reply to the email.
</span>For more information on some of the features in Chatter Groups please review the demonstration on our community training site
<a href="https://communitytraining.internetsociety.org/training/chatter-groups/" target="_new">
here</a>.</p>
<p class="MsoNormal"><br>
We have received various inquiries, concerns, and constructive suggestions related to Chapter communications. Below is a list of areas that we are actively working to enhance and address:</p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo3">Enhancing User Experience</li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Improving topic capabilities, filtering, sorting, and featuring topics</li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Implementing customized subject lines</li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Enabling customized email addresses for chatter groups</li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Facilitating sender post notifications</li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Empowering Chapter Leaders with enhanced email capabilities</li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Streamlining the process of opening reports from email notifications</li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Introducing the option to add images to email posts</li><li class="MsoNormal" style="mso-list:l1 level1 lfo3">Addressing text block character limitations</li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Your feedback has been instrumental in shaping our approach, and we are grateful for your continued support. If you encounter any other issues or have suggestions, please reach out to us at
<a href="mailto:amshelp@isoc.org">amshelp@isoc.org</a>. We are committed to delivering a system that works seamlessly for both our dedicated staff and vibrant community.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you for your understanding and collaboration as we work together to advance the mission of the Internet Society.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best regards,</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Andre Copelin</p>
<p class="MsoNormal">Vice President, Systems and Support</p>
<p class="MsoNormal">Internet Society</p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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