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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Dear all,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Thank you for your thoughts and questions concerning the new association management system (AMS) rollout. We are committed to delivering a solution
with the features you need to effectively develop and administer your chapters and continue to advocate for the Internet. The final steps with the implementation are happening as we speak, and we look forward to sharing more details with all of you over the
coming weeks. <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">We have responded to questions received so far, including those from Klaus, in the Chapter/SIG specific
<a href="https://isoc.box.com/s/d4zt053guc8dmsmbj0rq6sr5a2ure4mh" target="_blank">
System Transition FAQ</a>. Please bookmark this page as this is where we will continue to update with new information as it becomes available. If you have further questions beyond the FAQs, please email
<a href="mailto:amshelp@isoc.org">amshelp@isoc.org</a>. <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">We are looking forward to navigating this transition together with all of you in view of a much better experience for the community.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Andre Copelin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Vice President, Systems and Support<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Internet Society<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">Andre Copelin <copelin@isoc.org><br>
<b>Date: </b>Wednesday, May 31, 2023 at 8:30 AM<br>
<b>To: </b>Klaus Birkenbihl <Klaus.Birkenbihl@isoc.de><br>
<b>Subject: </b>Re: [Chapter-delegates] Important Reminder: Systems Downtime (15-30 June) related to the transition to the new AMS<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><br>
<br>
<o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt">On May 29, 2023, at 4:09 AM, Klaus Birkenbihl via Chapter-delegates <chapter-delegates@elists.isoc.org> wrote:<o:p></o:p></span></p>
</blockquote>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<p><span style="font-family:Helvetica">Dear chapter admins,</span><o:p></o:p></p>
<p><span style="font-family:Helvetica">we heard this song before - <i>we will exchange the system and everything will be good</i>. And it went worse - nearly ever - ...</span><o:p></o:p></p>
<p><span style="font-family:Helvetica">We are told (pure marketing blah):</span><o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p><span class="color0e101a">"We want to put better tools into the hands of the people who need them in order to work effectively in support of our mission as advocates for the Internet for everyone. It is also about ensuring a greater degree of agility in
being able to scale and adapt to change in future years, as needed."</span><o:p></o:p></p>
</blockquote>
<p><span class="color0e101a">So what was improved? We learn about the technology:</span><br>
<br>
<o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p><span class="color0e101a">"The changes we are making will mean that we can better meet the needs of our staff and community now and in the future. For example, we seek to improve the chapter evaluation process, making it easier for you to complete. We will
improve the dashboard reporting capabilities to give you data-driven insights into your membership. Chapters will have the option of sending transactional e-mail communications to all their members and promotional e-mails if they’ve explicitly consented. And
we are seeking to address some of the gaps to make the member join process easier for both a potential member to complete and the chapter/SIG officers to manage. Overall, the member experience will be more user-friendly as we transition to more advanced and
widely recognized technology."</span><o:p></o:p></p>
</blockquote>
<p><span class="color0e101a">Thank you for this in depth technical information. And there will be even more:</span><br>
<br>
<o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p><span class="color0e101a">"User training sessions will be held in the first two weeks of June to help you familiarize yourself with the new AMS Portal. We will share more details soon.</span>"<o:p></o:p></p>
</blockquote>
<p>Reason to be concerned? Many of us are IT ops or admins since years. We don't need to "<span class="color0e101a">familiarize" we need docs - aka manuals, specifications, ... you name it - to adopt our local systems, processes and interfaces. Since I asked
for docs before with no response - I wonder if they exist at all.</span><br>
<br>
<o:p></o:p></p>
<p><span class="color0e101a">Btw.: what happened to the AMS requirements that were collected - with big questionnaires and quite some effort - Oct 2021? Did they make their way into the requirement specification for the new system or rather into trash? (Yes,
I asked this before and - sure - I'm getting used to receiving no answer.)</span><br>
<br>
<o:p></o:p></p>
<p><span class="color0e101a">Best regards</span><o:p></o:p></p>
<p><span class="color0e101a">Klaus</span><o:p></o:p></p>
<p><span class="color0e101a">PS.: Yes I saw </span><a href="https://isoc.box.com/s/z90f81aigl3hdz1lam2vm1hfsdniz21q" target="_blank">Please add them here</a>. But
<a href="https://isoc.app.box.com/">https://isoc.app.box.com/</a> doesn't accept my ISOC credentials and also refuses to send me an E-Mail to reset my PW.
<span style="font-family:"Apple Color Emoji"">🙁</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Christine Saegesser via Chapter-delegates wrote on 25.05.23 13:20:<br>
<br>
<o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt">Dear Colleagues, <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt">We are pleased to report that we’re getting very close to transitioning to our new Association Management System (AMS). As is the case with any significant system transition, this will come with a short system
downtime in mid-June. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt">Please mark your calendars with these important dates and plan your activities accordingly: <o:p></o:p></span></p>
</div>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<b><span style="font-size:11.0pt">15-30 June: System Downtime: </span></b><span style="font-size:11.0pt"><br>
During that time, you will not be able to access, log into, communicate via, or otherwise use the following systems as we transition user accounts:<o:p></o:p></span></li></ul>
<ul type="disc">
<ul type="circle">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
<span style="font-size:11.0pt">Chapter Portal (AMS/MemberNova). This includes the sending of messages.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
<span style="font-size:11.0pt">Connect (including the Connect community groups and the related e-mail communications functionality)<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
<span style="font-size:11.0pt">Docebo (the Learning@ISOC platform)<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
<span style="font-size:11.0pt">Fluxx (the Internet Society Foundation’s Grant system)<o:p></o:p></span></li></ul>
</ul>
<div>
<p class="MsoNormal"><strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Therefore, please avoid activities that rely on the above systems between 15 and 30 June 2023!</span></strong><span style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt">User acceptance testing with staff and a group of community representatives as well as training will take place in June. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt">The new system will then be up and running again as of 1 July 2023. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:11.0pt">In the meantime, please make sure you have read the <a href="https://isoc.box.com/s/d4zt053guc8dmsmbj0rq6sr5a2ure4mh" target="_blank">AMS transition FAQ</a>.</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt">Do you have questions that are not answered in the document above? <a href="https://isoc.box.com/s/z90f81aigl3hdz1lam2vm1hfsdniz21q" target="_blank">Please add them here</a> so we can work on getting the answer
for you. Thanks!<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt">We look forward to delivering our improved systems and tools, so we can all work more effectively and efficiently to support an Internet for everyone. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt">Best, <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt">Christine<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Hind Regular";color:black">Christine Saegesser Baethge,</span></b><span style="font-size:9.0pt;font-family:"Hind Regular";color:black"> Sr. Director Chapters and Special Interest Groups<br>
<a href="mailto:saegesser@isoc.org">saegesser@isoc.org</a> | Twitter: ch_saebae<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><7lLtdG5uyz62tLMy7C1sG4AZ0YbGncdFng.png><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Hind Regular";color:black"> <br>
<a href="https://bit.ly/3O6wxkc">Join the global movement today</a>.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><br>
<br>
<br>
<o:p></o:p></span></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>As an Internet Society Chapter Officer you are automatically subscribed<o:p></o:p></pre>
<pre>to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<o:p></o:p></pre>
<pre><a href="https://admin.internetsociety.org/622619/User/Login">https://admin.internetsociety.org/622619/User/Login</a><o:p></o:p></pre>
<pre>View the Internet Society Code of Conduct: <a href="https://www.internetsociety.org/become-a-member/code-of-conduct/">https://www.internetsociety.org/become-a-member/code-of-conduct/</a><o:p></o:p></pre>
</blockquote>
<pre>-- <o:p></o:p></pre>
<pre>Klaus Birkenbihl<o:p></o:p></pre>
<pre>Internet Society German Chapter (ISOC.DE) e.V.<o:p></o:p></pre>
<pre>c/o ict-Media GmbH<o:p></o:p></pre>
<pre><a href="https://www.isoc.de">https://www.isoc.de</a><o:p></o:p></pre>
<p class="MsoNormal"><span style="font-size:11.0pt">_______________________________________________<br>
As an Internet Society Chapter Officer you are automatically subscribed<br>
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br>
https://admin.internetsociety.org/622619/User/Login<br>
View the Internet Society Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/<o:p></o:p></span></p>
</div>
</blockquote>
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