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<p><font face="Helvetica, Arial, sans-serif">Dear chapter admins,</font></p>
<p><font face="Helvetica, Arial, sans-serif">we heard this song
before - <i>we will exchange the system and everything will be
good</i>. And it went worse - nearly ever - ...<br>
</font></p>
<p><font face="Helvetica, Arial, sans-serif">We are told (pure
marketing blah):</font></p>
<blockquote>
<p><span class="color_0e101a"><span data-author-id="206426200">"We
want to put better tools into the hands of the people who
need them in order to work effectively in support of our
mission as advocates for the Internet for everyone. It is
also about ensuring a greater degree of agility in being
able to scale and adapt to change in future years, as
needed."</span></span></p>
</blockquote>
<p><span class="color_0e101a"><span data-author-id="206426200">So
what was improved? We learn about the technology:<br>
</span></span></p>
<blockquote>
<p><span class="color_0e101a"><span data-author-id="206426200">"The
changes we are making will mean that we can better meet the
needs of our staff and community now and in the future. For
example, we seek to improve the chapter evaluation process,
making it easier for you to complete. We will improve the
dashboard reporting capabilities to give you data-driven
insights into your membership. Chapters will have the option
of sending transactional e-mail communications to all their
members and promotional e-mails if they’ve explicitly
consented. And we are seeking to address some of the gaps to
make the member join process easier for both a potential
member to complete and the chapter/SIG officers to manage.
Overall, the member experience will be more user-friendly as
we transition to more advanced and widely recognized
technology."</span></span></p>
</blockquote>
<p><span class="color_0e101a"><span data-author-id="206426200">Thank
you for this in depth technical information. And there will be
even more:</span></span><span class="color_0e101a"><span
data-author-id="206426200"><br>
</span></span></p>
<blockquote>
<p><span class="color_0e101a"><span data-author-id="206426200">"User
training sessions will be held in the first two weeks of
June to help you familiarize yourself with the new AMS
Portal. We will share more details soon.</span></span><span
class="color_0e101a"><span data-author-id="206426200"></span></span>"</p>
</blockquote>
<p>Reason to be concerned? Many of us are IT ops or admins since
years. We don't need to "<span class="color_0e101a"><span
data-author-id="206426200">familiarize" we need docs - aka
manuals, specifications, ... you name it - to adopt our local
systems, processes and interfaces. Since I asked for docs
before with no response - I wonder if they exist at all.<br>
</span></span></p>
<p><span class="color_0e101a"><span data-author-id="206426200">Btw.:
what happened to the AMS requirements that were collected -
with big questionnaires and quite some effort - Oct 2021? Did
they make their way into the requirement specification for the
new system or rather into trash? (Yes, I asked this before and
- sure - I'm getting used to receiving no answer.)<br>
</span></span></p>
<p><span class="color_0e101a"><span data-author-id="206426200">Best
regards</span></span></p>
<p><span class="color_0e101a"><span data-author-id="206426200">Klaus</span></span></p>
<p><span class="color_0e101a"><span data-author-id="206426200">PS.:
Yes I saw </span></span><a
data-cke-saved-href="https://isoc.box.com/s/z90f81aigl3hdz1lam2vm1hfsdniz21q"
target="_blank"
href="https://isoc.box.com/s/z90f81aigl3hdz1lam2vm1hfsdniz21q"
class="">Please add them here</a>. But <a class="moz-txt-link-freetext" href="https://isoc.app.box.com/">https://isoc.app.box.com/</a>
doesn't accept my ISOC credentials and also refuses to send me an
E-Mail to reset my PW. 🙁<span class="color_0e101a"><span
data-author-id="206426200"></span></span></p>
Christine Saegesser via Chapter-delegates wrote on 25.05.23 13:20:<br>
<blockquote type="cite"
cite="mid:FE00298A-1395-46A2-B177-77CF192ABDF7@isoc.org">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<div class="">Dear Colleagues, </div>
<div class=""><br class="">
</div>
<div class="">We are pleased to report that we’re getting very
close to transitioning to our new Association Management System
(AMS). As is the case with any significant system transition,
this will come with a short system downtime in mid-June. </div>
<div class=""><br class="">
</div>
<div class="">Please mark your calendars with these important
dates and plan your activities accordingly: </div>
<ul class="">
<li class=""><b class="">15-30 June: System Downtime: </b><br
class="">
During that time, you will not be able to access, log into,
communicate via, or otherwise use the following systems as we
transition user accounts:<br class="">
<ul class="">
<li class="">Chapter Portal (AMS/MemberNova). This includes
the sending of messages.<br class="">
</li>
<li class="">Connect (including the Connect community groups
and the related e-mail communications functionality)<br
class="">
</li>
<li class="">Docebo (the Learning@ISOC platform)<br class="">
</li>
<li class="">Fluxx (the Internet Society Foundation’s Grant
system)</li>
</ul>
</li>
</ul>
<div class=""><strong class="">Therefore, please avoid activities
that rely on the above systems between 15 and 30 June 2023!</strong></div>
<div class=""><br class="">
</div>
<div class="">User acceptance testing with staff and a group of
community representatives as well as training will take place in
June. </div>
<div class=""><br class="">
</div>
<div class="">The new system will then be up and running again as
of 1 July 2023. </div>
<div class=""><br class="">
</div>
<div class=""><b class="">In the meantime, please make sure you
have read the <a
data-cke-saved-href="https://isoc.box.com/s/d4zt053guc8dmsmbj0rq6sr5a2ure4mh"
target="_blank"
href="https://isoc.box.com/s/d4zt053guc8dmsmbj0rq6sr5a2ure4mh"
class="" moz-do-not-send="true">AMS transition FAQ</a>.</b></div>
<div class="">Do you have questions that are not answered in the
document above? <a
data-cke-saved-href="https://isoc.box.com/s/z90f81aigl3hdz1lam2vm1hfsdniz21q"
target="_blank"
href="https://isoc.box.com/s/z90f81aigl3hdz1lam2vm1hfsdniz21q"
class="" moz-do-not-send="true">Please add them here</a> so we
can work on getting the answer for you. Thanks!</div>
<div class=""><br class="">
</div>
<div class="">We look forward to delivering our improved systems
and tools, so we can all work more effectively and efficiently
to support an Internet for everyone. </div>
<div class=""><br class="">
</div>
<div class="">Best, </div>
<div class=""><br class="">
</div>
<div class="">Christine</div>
<div class=""><br class="">
</div>
<div class="">
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);
font-family: Hind; font-size: 12px; font-style: normal;
font-variant-caps: normal; font-weight: 400; letter-spacing:
normal; orphans: auto; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: auto;
word-spacing: 0px; -webkit-text-size-adjust: auto;
-webkit-text-stroke-width: 0px; text-decoration: none;">
<b class="">Christine Saegesser Baethge,</b> Sr. Director
Chapters and Special Interest Groups<br class="">
<a href="mailto:saegesser@isoc.org"
class="moz-txt-link-freetext" moz-do-not-send="true">saegesser@isoc.org</a> |
Twitter: ch_saebae<br class="">
</div>
<span><img apple-inline="yes"
id="F78BDE64-9381-4A7C-AAF1-37D4382EA2B2"
src="cid:part1.dSUN54hw.cEQHRwdI@isoc.de" class=""></span>
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);
font-family: Hind; font-size: 12px; font-style: normal;
font-variant-caps: normal; font-weight: 400; letter-spacing:
normal; orphans: auto; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: auto;
word-spacing: 0px; -webkit-text-size-adjust: auto;
-webkit-text-stroke-width: 0px; text-decoration: none;">
<br class="">
<a href="https://bit.ly/3O6wxkc" class=""
moz-do-not-send="true">Join the global movement today</a>.</div>
</div>
<br class="">
<br>
<fieldset class="moz-mime-attachment-header"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
<a class="moz-txt-link-freetext" href="https://admin.internetsociety.org/622619/User/Login">https://admin.internetsociety.org/622619/User/Login</a>
View the Internet Society Code of Conduct: <a class="moz-txt-link-freetext" href="https://www.internetsociety.org/become-a-member/code-of-conduct/">https://www.internetsociety.org/become-a-member/code-of-conduct/</a>
</pre>
</blockquote>
<pre class="moz-signature" cols="0">--
Klaus Birkenbihl
Internet Society German Chapter (ISOC.DE) e.V.
c/o ict-Media GmbH
<a class="moz-txt-link-freetext" href="https://www.isoc.de">https://www.isoc.de</a></pre>
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