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boundary="B_3727876518_146114715" MIME-Version: 1.0 --B_3727876518_146114715 Content-type: multipart/alternative; boundary="B_3727876518_1320650847" --B_3727876518_1320650847 Content-type: text/plain; charset="UTF-8" Content-transfer-encoding: quoted-printable Dear colleagues, =20 Please see the MemberNova update from Joyce Dogniez below: =20 =E2=80=94=E2=80=94=E2=80=94=E2=80=94=E2=80=94=E2=80=94=20 Dear all,=20 =20 I am writing to give you a heads-up that we have restored our MemberNova se= rvice. We recognize that removing MemberNova functionality caused disruption= s for many of our chapters and members. We regret any inconvenience this has= caused you, and we want to thank you for your patience while our team worke= d to bring this service back online. =20 We will be providing an update about what happened shortly to all Internet = Society members, and we wanted to make sure you are aware and are prepared t= o answer questions should you receive them. We have included talking points = at the end of this email to help address any questions you receive from memb= ers of your chapter. =20 We also want to update you directly on what happened. Our current understan= ding is that our system was configured incorrectly by MemberNova, the associ= ation management system we use, which made some Internet Society member data= publicly accessible. =20 We are still working to better understand the potential risks associated wi= th this issue, but we are not currently aware of any instances of malicious = access as a resulting from it. The member data maintained in MemberNova incl= udes personal information, but we do not yet have confirmed details about wh= at exactly was publicly accessible. At this time, we understand that this in= formation could have, in some instances, included data such as name, email a= ddress, phone number, location, employment information, social media informa= tion, or other types of data members have provided through MemberNova. =20 Beginning on 10 December, we took our MemberNova service offline and began = working with MemberNova to correct the issue and as a result, data there is = no longer publicly accessible. Again, while some member data was publicly ac= cessible, we are not aware of any evidence of malicious access, and we will = keep you informed if anything changes. =20 As we noted in our prior email, after we learned of the issue, we launched = an investigation. The investigation is continuing, and we will provide more = details when we have more information to share. Going forward, updates will = be posted at updates.internetsociety.org, and we encourage you to check ther= e for additional information. The membership password to access this website= is ISOC-AMS-Updates (case sensitive). =20 We deeply regret this issue occurred with one of our vendors. We take the s= ecurity of member data seriously and are working on measures to further enha= nce the security of our association management system and protect member dat= a. We truly appreciate your cooperation and patience during this process. =20 If you or any members of your chapter have questions about this issue, plea= se go to updates.internetsociety.org or call +1 855 618 3109 or +44 121 790 = 0389 Monday through Friday from 2:00 PM to 11:30 PM UTC (carrier rates may a= pply). For any inquiries about resuming activities or operations that have b= een affected by the outage of MemberNova or Connect, please contact us at ch= apter=E2=80=93support@isoc.org. =20 Sincerely, =20 Joyce Dogniez Vice President Community Engagement =20 +++ =20 Talking Points for Chapter Leaders to Use with Members As of 21 December, Internet Society has restored its MemberNova service. The Internet Society has provided me with information they have confirmed a= t this time, and I can share it with you to help explain what happened. The Internet Society=E2=80=99s current understanding is that its system was confi= gured incorrectly by MemberNova, the association management system it uses, = which made some Internet Society member data publicly accessible. The organization is working to better understand the potential risks associ= ated with this issue, but it is not currently aware of any instances of mali= cious access as a result of it. The member data maintained in MemberNova includes personal information, but= the Internet Society does not yet have confirmed details about what exactly= was publicly accessible. At this time, the organization understands that this information could, in = some instances, include data such as name, email address, phone number, loca= tion, employment information, social media information, or other types of da= ta members have provided through MemberNova.=20 Beginning on 10 December, the Internet Society took its MemberNova service = offline and began working with MemberNova to correct the issue and, as a res= ult, data there is no longer publicly accessible. The investigation is continuing, and the Internet Society will provide more= details when they have more information to share. Going forward, they have said that updates will be posted at updates.intern= etsociety.org, and members are encouraged to check there for additional info= rmation. The membership password to access this website is ISOC-AMS-Updates (case se= nsitive) If you have questions about this issue, please check updates.internetsociet= y.org or call +1 855 618 3109 or +44 121 790 0389 Monday through Friday from= 2:00 PM to 11:30 PM UTC. Carrier rates may apply. For any inquiries about resuming activities or operations that have been af= fected by the outage of MemberNova or Connect, please contact chapter=E2=80=93supp= ort@isoc.org. If you are asked a question you can=E2=80=99t answer, please say: Thank you for that question, please refer any additional questions to +1 85= 5 618 3109 or +44 121 790 0389. --B_3727876518_1320650847 Content-type: text/html; charset="UTF-8" Content-transfer-encoding: quoted-printable <html><head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></= head><body style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; line-b= reak: after-white-space;" class=3D""><div class=3D"">Dear colleagues, = </div><div class=3D""><br class=3D""><br></div><div class=3D"">Please see = the MemberNova update from Joyce Dogniez below:  </div><div class=3D""= >=E2=80=94=E2=80=94=E2=80=94=E2=80=94=E2=80=94=E2=80=94 </div>Dear all, <br= class=3D""> <br class=3D"">I am writing to give you a heads-up t= hat we have restored our MemberNova service. We recognize that removin= g MemberNova functionality caused disruptions for many of our chapters=  and members. We regret any inconvenience this has caused you, an= d we want to thank you for your patience while our team worked to brin= g this service back online.<br class=3D""> <br class=3D"">We will= be providing an update about what happened shortly to all Internet So= ciety members, and we wanted to make sure you are aware and are p= repared to answer questions should you receive them. We have included = talking points at the end of this email to help address any quest= ions you receive from members of your chapter.<br class=3D""> <br clas= s=3D"">We also want to update you directly on what happened. Our curre= nt understanding is that our system was configured incorrectly by Memb= erNova, the association management system we use, which made some Inte= rnet Society member data publicly accessible.<br class=3D""> <br = class=3D"">We are still working to better understand the potential ris= ks associated with this issue, but we are not currently aware of = any instances of malicious access as a resulting from it. The mem= ber data maintained in MemberNova includes personal information, = but we do not yet have confirmed details about what exactly was public= ly accessible. At this time, we understand that this information&= nbsp;could have, in some instances, included data such as name, email addre= ss, phone number, location, employment information, social media = information, or other types of data members have provided through&nbsp= ;MemberNova.<br class=3D""> <br class=3D"">Beginning on 10 December,&n= bsp;we took our MemberNova service offline and began working with MemberNov= a to correct the issue and as a result, data there is no longer p= ublicly accessible. Again, while some member data was publicly ac= cessible, we are not aware of any evidence of malicious access, a= nd we will keep you informed if anything changes.<br class=3D""> = <br class=3D"">As we noted in our prior email, after we learned of the= issue, we launched an investigation. The investigation is contin= uing, and we will provide more details when we have more information t= o share. Going forward, updates will be posted at <a href=3D"http= s://us-west-2.protection.sophos.com?d=3Dinternetsociety.org&u=3DaHR0cDo= vL3VwZGF0ZXMuaW50ZXJuZXRzb2NpZXR5Lm9yZw=3D=3D&i=3DNjExZDIyY2Q4NzUzZDIwZ= jVkYWQ4NGVk&t=3DS05HNHZRUk56WUxGZDM1SUNTTjl3disrc2RUM3BibmlTNkR3UFA1dGx= Vbz0=3D&h=3D135d542b85e14652ae4714e0e2b8cd1c" class=3D"">updates.intern= etsociety.org</a>, and we encourage you to check there for additional = information. The membership password to access this website = is ISOC-AMS-Updates (case sensitive).<br class=3D""> <br cla= ss=3D"">We deeply regret this issue occurred with one of our vendors. = We take the security of member data seriously and are working on = measures to further enhance the security of our association management= system and protect member data. We truly appreciate your cooperation&= nbsp;and patience during this process.<br class=3D""> <br class=3D"">I= f you or any members of your chapter have questions about this issue,&= nbsp;please go to <a href=3D"https://us-west-2.protection.sophos.= com?d=3Dinternetsociety.org&u=3DaHR0cDovL3VwZGF0ZXMuaW50ZXJuZXRzb2NpZXR= 5Lm9yZw=3D=3D&i=3DNjExZDIyY2Q4NzUzZDIwZjVkYWQ4NGVk&t=3DS05HNHZRUk56= WUxGZDM1SUNTTjl3disrc2RUM3BibmlTNkR3UFA1dGxVbz0=3D&h=3D135d542b85e14652= ae4714e0e2b8cd1c" class=3D"">updates.internetsociety.org</a> or call += 1 855 618 3109 or +44 121 790 0389 Monday through Friday from 2:0= 0 PM to 11:30 PM UTC (carrier rates may apply). For any inqu= iries about resuming activities or operations that have been affected = by the outage of MemberNova or Connect, please contact us at&nbsp= ;<a href=3D"mailto:chapter%E2%80%93support@isoc.org" class=3D"">chapter=E2= =80=93support@isoc.org</a>.<br class=3D""> <br class=3D"">Sincerely,<b= r class=3D""> <br class=3D"">Joyce Dogniez<br class=3D"">Vice Presiden= t Community Engagement<br class=3D""> <br class=3D"">+++<br class=3D""= > <br class=3D""><b class=3D"">Talking Points for Chapter Leaders= to Use with Members</b><br class=3D""><ul class=3D""><li class=3D"">As of = 21 December, Internet Society has restored its MemberNova service.</li= ><li class=3D"">The Internet Society has provided me with information = they have confirmed at this time, and I can share it with you to help&= nbsp;explain what happened.</li><li class=3D"">The Internet Society=E2=80= =99s current understanding is that its system was configured incorrect= ly by MemberNova, the association management system it uses, whic= h made some Internet Society member data publicly accessible.</li><li = class=3D"">The organization is working to better understand the potent= ial risks associated with this issue, but it is not currently aware&nb= sp;of any instances of malicious access as a result of it.</li><ul class=3D= ""><li class=3D"">The member data maintained in MemberNova includes pe= rsonal information, but the Internet Society does not yet have confirm= ed details about what exactly was publicly accessible.</li><li class= =3D"">At this time, the organization understands that this information= could, in some instances, include data such as name, email addre= ss, phone number, location, employment information, social media infor= mation, or other types of data members have provided through Memb= erNova. </li></ul><li class=3D"">Beginning on 10 December, the In= ternet Society took its MemberNova service offline and began working with&n= bsp;MemberNova to correct the issue and, as a result, data there is no= longer publicly accessible.</li><li class=3D"">The investigation is&n= bsp;continuing, and the Internet Society will provide more details when the= y have more information to share.</li><li class=3D"">Going forwar= d, they have said that updates will be posted at <a href=3D"https= ://us-west-2.protection.sophos.com?d=3Dinternetsociety.org&u=3DaHR0cDov= L3VwZGF0ZXMuaW50ZXJuZXRzb2NpZXR5Lm9yZw=3D=3D&i=3DNjExZDIyY2Q4NzUzZDIwZj= VkYWQ4NGVk&t=3DS05HNHZRUk56WUxGZDM1SUNTTjl3disrc2RUM3BibmlTNkR3UFA1dGxV= bz0=3D&h=3D135d542b85e14652ae4714e0e2b8cd1c" class=3D"">updates.interne= tsociety.org</a>, and members are encouraged to check there for a= dditional information.</li><ul class=3D""><li class=3D"">The membership pas= sword to access this website is ISOC-AMS-Updates (case sensitive)</li>= </ul><li class=3D"">If you have questions about this issue, pleas= e check <a href=3D"https://us-west-2.protection.sophos.com?d=3Dinterne= tsociety.org&u=3DaHR0cDovL3VwZGF0ZXMuaW50ZXJuZXRzb2NpZXR5Lm9yZw=3D=3D&a= mp;i=3DNjExZDIyY2Q4NzUzZDIwZjVkYWQ4NGVk&t=3DS05HNHZRUk56WUxGZDM1SUNTTjl= 3disrc2RUM3BibmlTNkR3UFA1dGxVbz0=3D&h=3D135d542b85e14652ae4714e0e2b8cd1= c" class=3D"">updates.internetsociety.org</a> or call +1 855 618 3109 = or +44 121 790 0389 Monday through Friday from 2:00 PM to 11:30 P= M UTC. Carrier rates may apply.</li><li class=3D"">For any inquiries a= bout resuming activities or operations that have been affected by the = outage of MemberNova or Connect, please contact <a href=3D"mailto= :chapter%E2%80%93support@isoc.org" class=3D"">chapter=E2=80=93support@isoc.= org</a>.</li></ul>If you are asked a question you can=E2=80=99t answer= , please say:<br class=3D""><ul class=3D"MailOutline"><li class=3D"">Thank = you for that question, please refer any additional questions to += 1 855 618 3109 or +44 121 790 0389.</li></ul><br><br><br><br><br><br><= br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>= <br><br></body></html> --B_3727876518_1320650847-- --B_3727876518_146114715 Content-type: text/plain; name="ATT00001.txt"; x-mac-creator="4F50494D" Content-ID: <0DD3B7EEBC81CA47938EA6682CA2B351@namprd06.prod.outlook.com> Content-disposition: attachment; filename="ATT00001.txt" Content-transfer-encoding: base64 X19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX18NCkFzIGFuIElu dGVybmV0IFNvY2lldHkgQ2hhcHRlciBPZmZpY2VyIHlvdSBhcmUgYXV0b21hdGljYWxseSBzdWJz Y3JpYmVkDQp0byB0aGlzIGxpc3QsIHdoaWNoIGlzIHJlZ3VsYXJseSBzeW5jaHJvbml6ZWQgd2l0 aCB0aGUgSW50ZXJuZXQgU29jaWV0eSBDaGFwdGVyIFBvcnRhbCAoQU1TKToNCmh0dHBzOi8vdXMt d2VzdC0yLnByb3RlY3Rpb24uc29waG9zLmNvbT9kPWludGVybmV0c29jaWV0eS5vcmcmdT1hSFIw Y0hNNkx5OWhaRzFwYmk1cGJuUmxjbTVsZEhOdlkybGxkSGt1YjNKbkx6WXlNall4T1M5VmMyVnlM MHh2WjJsdSZpPU5qRXhaREl5WTJRNE56VXpaREl3WmpWa1lXUTROR1ZrJnQ9TjNocllXcHZRVXgw VVc1a1dYcG1RM2t4Y1c1R1VXRllkbkV6V1hWU1RXTm1TWGwyWWpkS0t5dDZWVDA9Jmg9MTM1ZDU0 MmI4NWUxNDY1MmFlNDcxNGUwZTJiOGNkMWMNClZpZXcgdGhlIEludGVybmV0IFNvY2lldHkgQ29k ZSBvZiBDb25kdWN0OiBodHRwczovL3VzLXdlc3QtMi5wcm90ZWN0aW9uLnNvcGhvcy5jb20/ZD1p bnRlcm5ldHNvY2lldHkub3JnJnU9YUhSMGNITTZMeTkzZDNjdWFXNTBaWEp1WlhSemIyTnBaWFI1 TG05eVp5OWlaV052YldVdFlTMXRaVzFpWlhJdlkyOWtaUzF2WmkxamIyNWtkV04wTHc9PSZpPU5q RXhaREl5WTJRNE56VXpaREl3WmpWa1lXUTROR1ZrJnQ9UmxKdmJETnVVVTk0WVZkRFNtWkxkRmRa Wld0cWJFeEJkRU14TUhKdlMwaHdUWE5KWm10aFdrSm1XVDA9Jmg9MTM1ZDU0MmI4NWUxNDY1MmFl NDcxNGUwZTJiOGNkMWMNCg== --B_3727876518_146114715-- ]