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<p class="MsoNormal">Dear Joyce,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for your update. I would suggest that current problems are published in a page within the portal, listing them and their status as I read many mails with similar issues.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yours,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Luis Martinez<o:p></o:p></p>
<p class="MsoNormal">Chair ISOC Mx<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Chapter-delegates <chapter-delegates-bounces@elists.isoc.org> on behalf of Joyce Dogniez <dogniez@isoc.org><br>
<b>Date: </b>Thursday, February 14, 2019 at 9:09 AM<br>
<b>To: </b>"chapter-delegates@elists.isoc.org" <chapter-delegates@elists.isoc.org><br>
<b>Subject: </b>[Chapter-delegates] Problems with new membership system: Update 14 February 2019<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<p class="MsoNormal"><span class="author-6224166"><span style="color:black">Dear Colleagues,</span></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span class="author-6224166"><span style="color:black">Following Andrew Sullivan's message to you yesterday, I am writing with an update on the urgent work we are doing to resolve the difficulties you are experiencing with the MemberNova
membership platform that we announced last month. </span></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span class="author-6224166"><span style="color:black">As Andrew noted, we have been focused on validating the data in the new system. This is a vital step in ensuring the integrity of that data to provide the necessary confidence to you
and everyone who uses the platform that the data is accurate. </span></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span class="author-6224166"><span style="color:black">Here is where we are today:</span></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<ul type="disc">
<li class="list-bullet1" style="mso-list:l1 level1 lfo1"><span class="author-6224166"><span style="color:black">So far, we have not identified any data migration issues. However, there have been one or two instances of user roles not being properly mapped.
We are addressing these on a case by case basis.</span></span><o:p></o:p></li></ul>
<ul type="disc">
<li class="list-bullet1" style="mso-list:l4 level1 lfo2"><span class="author-6224166"><span style="color:black">Our updated membership numbers are a result of the steps taken for us to comply with the EU General Data Protection Regulation (GDPR) that came into
effect in 2018. If you'd like to find out more about this, please have a look at the presentation made during the Chapter Advisory Council call on<a href="https://isoc.box.com/s/4e3ib3ymh3aqvdg6mjokx26xycvnwsie" target="_blank"> September 2018. </a> </span></span><o:p></o:p></li></ul>
<ul type="disc">
<li class="list-bullet1" style="mso-list:l3 level1 lfo3"><span class="annotation-1acfb01fa7a645308cddba828dd921fe"><span style="color:black">As of today we have just over 53,000 members. </span></span><o:p></o:p></li></ul>
<ul type="disc">
<li class="list-bullet1" style="mso-list:l2 level1 lfo4"><span class="author-6224166"><span style="color:black">In terms of the functionality of the platform, we'll be reaching out on Tuesday 19 February with a fuller overview of what enhancements will be made
to MemberNova and when. We're sorry some of this has not been well communicated and we are working to improve how we let you know we are making changes.</span></span><o:p></o:p></li></ul>
<ul type="disc">
<li class="list-bullet1" style="mso-list:l0 level1 lfo5"><span class="author-6224166"><span style="color:black">We also recognise that we did not clearly articulate what functionality would be in Phase 1 and what will be in later phases. We are sorry for overlooking
that in our planning and communications and we will be keeping you better informed of the process going forward.</span></span><o:p></o:p></li></ul>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span class="author-6224166"><span style="color:black">If you have specific questions on individual queries or chapter data please email Malisa Haley, Senior Director, Strategic Planning and Operations, <a href="mailto:haley@isoc.org" target="_blank">haley@isoc.org</a> with
your data migration inquiry and we will look at your specific issue.</span></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span class="author-6224166"><span style="color:black">Our intention with our new membership platform is to give you a modern, efficient and better method of running your Chapter and engaging with your community and the wider ISOC family.
Please accept my apology for the issues your are experiencing. We are doing our utmost to resolve them as quickly and as efficiently as possible. </span></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span class="author-6224166"><span style="color:black">Thank you</span></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span class="author-6224166"><span style="color:black">Joyce Dogniez</span></span><o:p></o:p></p>
<p class="MsoNormal"><span class="author-6224166"><span style="color:black">Vice President Community Engagement and Development</span></span><o:p></o:p></p>
<p class="MsoNormal"><span class="author-6224166"><span style="color:black">Internet Society</span></span><o:p></o:p></p>
<p class="MsoNormal"><span class="author-6224166"><span style="color:black"><a href="mailto:dogniez@isoc.org">dogniez@isoc.org</a></span></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
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