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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We in Pakistan, Islamabad also faced the same issue that others in this conversation has already highlighted.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Plus, it seems to me that the new system is not smooth with screen readers. Someone will have to look at it too. I tried using it with JAWS2018, it kept slowing down my computer and I also had problem in filling some of the form fields.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><a name="_MailEndCompose"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Best,<o:p></o:p></span></a></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Muhammad Shabbir Awan,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Member BoD, ISOC Pakistan Islamabad Chapter.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Chapter-delegates [mailto:chapter-delegates-bounces@elists.isoc.org] <b>On Behalf Of </b>Cheryl Langdon-Orr<br><b>Sent:</b> Wednesday, February 13, 2019 9:01 AM<br><b>To:</b> Amrita<br><b>Cc:</b> Chapter Delegates<br><b>Subject:</b> Re: [Chapter-delegates] Problems with new membership system<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif"'> I can add the voice if Internet Australia to those of you who are 'less than impressed' so far, with the new AMS I echo pretty much everything you have all noted and said so far but at least being the untrusting person that I am I downloaded all the CSV Reports I could from the old AMS before any transition took place... the lack of Bulk action emailing however for us as (and I say it again) have to email every darn auto applied for Member applicant to say we cost money and here is the link if you really do want to join us (and of course pay) is extremely annoying and will be a huge impost on volunteer time in the future. We also still need to manually manage our *actual* Chapter Membership database and the AMS global Member version despite our noting of this as an issue in the feedback sessions for the new system (and indeed our many complaints about the old one).<o:p></o:p></span></p></div><div><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td width=107 valign=bottom style='width:32.1pt;padding:15.0pt 7.5pt 15.0pt 0in'><p class=MsoNormal style='line-height:0%'><a href="https://about.me/cheryl.LangdonOrr?promo=email_sig&utm_source=product&utm_medium=email_sig&utm_campaign=gmail_api&utm_content=thumb" target="_blank"><span style='text-decoration:none'><br></span></a><o:p></o:p></p></td><td valign=bottom style='padding:15.0pt 0in 15.0pt 0in'><p class=MsoNormal><span style='border:solid windowtext 1.0pt;padding:0in'><img border=0 width=1 height=1 id="_x0000_i1025" src="cid:image001.jpg@01D4C37E.B840D820" alt="Image removed by sender."></span><o:p></o:p></p><div><p class=MsoNormal><b><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:#333333'>Cheryl Langdon-Orr<o:p></o:p></span></b></p></div><p class=MsoNormal><a href="https://about.me/cheryl.LangdonOrr?promo=email_sig&utm_source=product&utm_medium=email_sig&utm_campaign=gmail_api&utm_content=thumb" target="_blank"><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:#2B82AD;text-decoration:none'>about.me/cheryl.LangdonOrr </span></a><o:p></o:p></p></td></tr></table></div></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Wed, 13 Feb 2019 at 14:52, Amrita <<a href="mailto:amritachoudhury8@gmail.com">amritachoudhury8@gmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We lost nearly 60% members in the whole process, which is really frustrating. Our membership is down now to 900+ .</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>In fact, few of them I spoke to did not even realize that they were no longer listed in the Chapter.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>With the new module, we cannot even see that list that we will try once again to send out a mail to them to join.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Amrita</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a name="m_-8211976618381909086__GingerEndOfDocBM"></a><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Chapter-delegates [mailto:<a href="mailto:chapter-delegates-bounces@elists.isoc.org" target="_blank">chapter-delegates-bounces@elists.isoc.org</a>] <b>On Behalf Of </b>Tracy F. Hackshaw @ Google<br><b>Sent:</b> Wednesday, February 13, 2019 6:27 AM<br><b>To:</b> Olivier MJ Crépin-Leblond<br><b>Cc:</b> Chapter Delegates<br><b>Subject:</b> Re: [Chapter-delegates] Problems with new membership system</span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='border:solid windowtext 1.0pt;padding:0in'><img border=0 width=100 height=100 id="gmail-m_-8211976618381909086_x005f_x0000_i1025" src="cid:~WRD001.jpg" alt="Image removed by sender."></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I wrote ISOC's AMS "help" on the membership "loss" issue a couple weeks ago and received a pretty dismissive response. Not sure if this change (and the supporting structures) are designed to actually <b>assist</b> small Chapters with limited resources to succeed and survive.<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>If this was a purchase, I would want a refund. <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Very disappointing.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rgds,<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Tracy Hackshaw<br>Trinidad & Tobago<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Feb 12, 2019 at 1:09 PM Olivier MJ Crépin-Leblond <<a href="mailto:ocl@gih.com" target="_blank">ocl@gih.com</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello all,<br><br>I'd be interested in your comments, as I have realised (from the feedback received on today's Chapter Advisory Council Steering Committee) that the UK Chapter is not the only Chapter with Membership software problems. Throughout the week, I have been grappling with various problems brought forward by the new Internet Society membership system. <br><br>Leaving small problems to the side, there are two main problems that the Internet Society UK England Chapter is facing:<br><br>1. The inability to download a list of all our members in Excel format. When we started using the ISOC AMS system, we transferred all of our member's details to the AMS. We even registered with the Data Protection Registrar, in case the details were going to be leaving the UK. Whilst the Internet Society runs the AMS system, we believe that we are the data controller. Now we cannot retrieve the data of our own members and the question comes as to "who owns members"? I remember this debate poisoned discussions in early 2000 when the Internet Society was about to collapse for lack of funds and at the end of the day, the matter was dug into the ground and full access to the membership records given to the Chapters about their own members. Now the new system makes things a lot harder for the Chapter to view and download records of its own members. This simply cannot be the case.<br><br>2. Emailing members using the system: here there are two main problems: first, it is now impossible to email a subset of our members, it's either all of them, or 1 of them, but there is no ability to select a subset of members, for example living in town X, and email them. Functionality loss - which I had already pointed out during the demonstration calls a few months ago, but it appears that someone has deliberately decided to ignore this important feature. That's a technical thing that should be fixed easily.<br><br>The second problem, possibly more of a problem because I do not think that it is technical, but is a "feature" that was added, is that we now appear not to be able to email all of our members. With the decision of ISOC to go through the toughest regimes of GDPR acceptance by asking for explicit acceptance of GDPR terms, we went from 3400 to 1490 members. Whilst this is a pill that's difficult to swallow, I understand the purpose and conservative direction that ISOC took for this - the culture of "safety first" prevailing these days. That said, we now have another challenge, in that out of these 1490 members, we appear to only be able to email 1098 of them - because it appears that 400 of our "members" have "decided not to receive emails".<br>First, I think that the email opt out button is very badly marked, as it cuts you off all communication and signs you off all of the mailing lists that you might have subscribed to. In my test, I have managed to sign myself off email mailing lists without being able to find a way to put myself back on them - for example the Internet Policy..... But worse still, I have found that my own colleagues in the leadership team have opted out of emails - perhaps unwittingly.<br><br>What good is a Chapter member that opts out of emails?<br><br>How in the world will I get in touch with members that have opted out of emails? Are these people completely cut-off from the Internet Society? Are they receiving *any* communication at all from the Internet Society, or is it only the Chapter that is blocked from being able to email them? Do they know they have opted out?<br>To me, these 400 people that the Chapter cannot email are as good as dead wood - why not remove them from Internet Society membership as well?<br><br>I'd be interested in your comments if you are faced with similar problems.<br>Kindest regards,<br><br>Olivier MJ Crépin-Leblond<br>(personal views)<o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>_______________________________________________<br>As an Internet Society Chapter Officer you are automatically subscribed<br>to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br><a href="https://mailtrack.io/trace/link/81c7d7699fd44d8bde8752f99aad10c43ddc9d13?url=https%3A%2F%2Fadmin.internetsociety.org%2F622619%2FUser%2FLogin&userId=796692&signature=c539b10b4290e264" target="_blank">https://admin.internetsociety.org/622619/User/Login</a><o:p></o:p></p></blockquote></div></div></div><p class=MsoNormal>_______________________________________________<br>As an Internet Society Chapter Officer you are automatically subscribed<br>to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):<br><a href="https://admin.internetsociety.org/622619/User/Login" target="_blank">https://admin.internetsociety.org/622619/User/Login</a><o:p></o:p></p></blockquote></div></div></body></html>