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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We lost nearly 60% members in the whole process, which is really
frustrating. Our membership is down now to 900+ .<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>In fact, few of them I spoke to did not even realize that they
were no longer listed in the Chapter.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>With the new module, we cannot even see that list that we will
try once again to send out a mail to them to join.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Amrita<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><a name="_GingerEndOfDocBM"></a><b><span style='font-size:
10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Chapter-delegates
[mailto:chapter-delegates-bounces@elists.isoc.org] <b>On Behalf Of </b>Tracy F.
Hackshaw @ Google<br>
<b>Sent:</b> Wednesday, February 13, 2019 6:27 AM<br>
<b>To:</b> Olivier MJ Crépin-Leblond<br>
<b>Cc:</b> Chapter Delegates<br>
<b>Subject:</b> Re: [Chapter-delegates] Problems with new membership system<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><img id="_x0000_i1025"
src="https://mailtrack.io/trace/mail/18e72677ca99a76efca4d3de5e49bf18298e47a0.png?u=796692"><o:p></o:p></p>
<p class=MsoNormal>I wrote ISOC's AMS "help" on the membership
"loss" issue a couple weeks ago and received a pretty dismissive
response. Not sure if this change (and the supporting structures) are designed
to actually <b>assist</b> small Chapters with limited resources to succeed
and survive.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>If this was a purchase, I would want a refund. <o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>Very disappointing.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Rgds,<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Tracy Hackshaw<br>
Trinidad & Tobago<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
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</div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>On Tue, Feb 12, 2019 at 1:09 PM Olivier MJ Crépin-Leblond
<<a href="mailto:ocl@gih.com">ocl@gih.com</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-right:0in'>
<div>
<p class=MsoNormal>Hello all,<br>
<br>
I'd be interested in your comments, as I have realised (from the feedback
received on today's Chapter Advisory Council Steering Committee) that the UK
Chapter is not the only Chapter with Membership software problems. Throughout
the week, I have been grappling with various problems brought forward by the
new Internet Society membership system. <br>
<br>
Leaving small problems to the side, there are two main problems that the
Internet Society UK England Chapter is facing:<br>
<br>
1. The inability to download a list of all our members in Excel format. When we
started using the ISOC AMS system, we transferred all of our member's details
to the AMS. We even registered with the Data Protection Registrar, in case the
details were going to be leaving the UK. Whilst the Internet Society runs the
AMS system, we believe that we are the data controller. Now we cannot retrieve
the data of our own members and the question comes as to "who owns members"?
I remember this debate poisoned discussions in early 2000 when the Internet
Society was about to collapse for lack of funds and at the end of the day, the
matter was dug into the ground and full access to the membership records given
to the Chapters about their own members. Now the new system makes things a lot
harder for the Chapter to view and download records of its own members. This
simply cannot be the case.<br>
<br>
2. Emailing members using the system: here there are two main problems: first,
it is now impossible to email a subset of our members, it's either all of them,
or 1 of them, but there is no ability to select a subset of members, for
example living in town X, and email them. Functionality loss - which I had
already pointed out during the demonstration calls a few months ago, but it
appears that someone has deliberately decided to ignore this important feature.
That's a technical thing that should be fixed easily.<br>
<br>
The second problem, possibly more of a problem because I do not think that it
is technical, but is a "feature" that was added, is that we now
appear not to be able to email all of our members. With the decision of ISOC to
go through the toughest regimes of GDPR acceptance by asking for explicit
acceptance of GDPR terms, we went from 3400 to 1490 members. Whilst this is a
pill that's difficult to swallow, I understand the purpose and conservative
direction that ISOC took for this - the culture of "safety first"
prevailing these days. That said, we now have another challenge, in that out of
these 1490 members, we appear to only be able to email 1098 of them - because
it appears that 400 of our "members" have "decided not to
receive emails".<br>
First, I think that the email opt out button is very badly marked, as it cuts
you off all communication and signs you off all of the mailing lists that you
might have subscribed to. In my test, I have managed to sign myself off email
mailing lists without being able to find a way to put myself back on them - for
example the Internet Policy..... But worse still, I have found that my own
colleagues in the leadership team have opted out of emails - perhaps
unwittingly.<br>
<br>
What good is a Chapter member that opts out of emails?<br>
<br>
How in the world will I get in touch with members that have opted out of
emails? Are these people completely cut-off from the Internet Society? Are they
receiving *any* communication at all from the Internet Society, or is it only
the Chapter that is blocked from being able to email them? Do they know they
have opted out?<br>
To me, these 400 people that the Chapter cannot email are as good as dead wood
- why not remove them from Internet Society membership as well?<br>
<br>
I'd be interested in your comments if you are faced with similar problems.<br>
Kindest regards,<br>
<br>
Olivier MJ Crépin-Leblond<br>
(personal views)<o:p></o:p></p>
</div>
<p class=MsoNormal>_______________________________________________<br>
As an Internet Society Chapter Officer you are automatically subscribed<br>
to this list, which is regularly synchronized with the Internet Society Chapter
Portal (AMS):<br>
<a
href="https://mailtrack.io/trace/link/81c7d7699fd44d8bde8752f99aad10c43ddc9d13?url=https%3A%2F%2Fadmin.internetsociety.org%2F622619%2FUser%2FLogin&userId=796692&signature=c539b10b4290e264"
target="_blank">https://admin.internetsociety.org/622619/User/Login</a><o:p></o:p></p>
</blockquote>
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